These guys are the best. Had a main sewer line blockage shortly after wife being in hospital and…read morehouse company due soon. Panic! They sent a pleasant, personable tech to my house within hours and solved the problem. If you ever have a drain emergency these folks will address it in a competent, thoroughly professional manner.

Carlos (emloyee #325) Came to my house in Belmont and took pictures of my drain after my regular…read moreplumber could not fix the blockage. He found a blockage in my house drain and roots blocking town's portion of the drain. He used two attachments to clear both blockages. He then used a camera to assure both blockages were cleared. I found Carlos to be very knowledgeable and informative. I appreciate his hard work and will be surely using John's Sewer and Drain services in the future.

We're a small collective that shares stories from freelance and contract workers who've been…read moretreated unfairly. This is one of those stories. A contractor was hired by this company to build a fully functional website on a rushed timeline. They were told they were the only person working on the project, and that the urgency was due to the company's former developer being in a legal dispute and planning to take down the live site by June 1st, 2025. The contractor dropped everything to help and finished the site two weeks before the deadline. Over the course of several weeks, the contractor even went to their office multiple times for meetings with the owner's son and other team members, working in good faith to move the project forward.After the work was done, it came to light that two or three other people were also working on the same site, despite the company claiming otherwise from the start. When the contractor followed up for payment, the owner's son who was the main point of contact allegedly said "My boy could do it for less than $1,000, so our initial agreement on price is gonna be a lot less now." He also added he was going on vacation in 15 days and "didn't have time to deal with it." All this while wearing an expensive Rolex. The contractor was told, "Send me the invoice I'll pay you for your time." The invoice was sent immediately, and the son followed up once more saying, "I'll get back to you." After that, he went completely silent no reply, no payment. The contractor was left dismissed and disrespected. The stress and anxiety from this on top of an existing heart condition led to serious mental and physical strain. Legal steps have since been taken. This post is meant to warn others if you're a freelancer, contractor, or subcontractor, be cautious. Get everything in writing, and don't ignore red flags. No one should be pressured, misled, ghosted, or lowballed after showing up, putting in the time, and delivering their end of the deal.

JGriffin is by far the best HVAC we have had!! They are thorough - pleasant and explain exactly…read morewhat needs to be fixed or what they are doing! No pressure!! Thank you for all the help!!! A job well done and Office customer service is great to work with!!

I am a new customer and found them to be an amazing company. Excellent customer service with great…read morecommunication skills. I was dealing with "Thermoil in Belmont, MA" and got zero answers from them with back and forth nonsense about an electric water heater that I needed replaced. So after a few months of nothing from "Thermoil", I texted 128 Plumbing in Wakefield on a Sunday, got a response and had an appointment for the beginning of the week. They had a person come over to look at the work I needed done and the next day they had "Tony and Santos" come over for the installation of a new electric water heater. They have great service plans for their customers, giving you the top products offered in the field for your piece of mind on longevity and durability. You know who you are dealing with when someone comes over to work in your house with company vehicles. Not someone in a beat up personal vehicle that looks like they are having issues. If there were more star ratings I could give for 128 Plumbing it would be a 100% star rating. Charlie Boyd Chelsea, MA

We had a leaking water heater. I called at 6:15 in the evening, and a virtual agent confirmed that…read more128 had scheduled with us the next day via a text message to my phone. They called promptly at 9:30 AM the next morning and arrived by 10. We needed a replacement water heater, and they were completely done by 5 PM. They are focused, efficient, and helpful. I also appreciate the membership they offer as a company. Wonderful team!!

Kumar came to our home after we were having trouble with our garbage disposal and fixed it in no…read moretime! A+ service all around.

We needed an estimate on a heater and water heater replacement and Dave was fast, efficient, and…read moreresponsive. He gives competitive estimates and also follows up after to see how things are going. That's top quality customer service that has earned my trust. It's no wonder they have such a great reputation. Thank you Dave!

Immediate reply to my call and was scheduled promptly for the next morning. They arrived on time…read moreand fixed the problem quickly. Courteous and very professional. Will absolutely use them again for any future plumbing problems.

Total hack, and very rude. I just bought a home in Reading and during home inspection a leak was…read moreidentified as coming from upstairs bathtub. Seller had Mark come out and "investigate" the leak just to have him determine it was "non-existent". When I called Mark to discuss my concerns he was very rude; unnecessarily defensive and insulting towards the inspector, as well as having plenty of excuses as to why he couldn't talk with me or revisit my home to meet. End of the day we closed on the home with no resolve, and now I'm stuck with a leaking bathtub dripping through the ceiling as can be seen in the pictures I've shared. Mark may have 20+ years in the business, but for your sanity and wallets sake, I'd hire an actual expert.

Dan replaced broken sewer line in the basement. A nice job done at a reasonable price. highly…read morerecommended.

I have no idea how these guys have any good reviews. They don't return phone calls. We have called…read morethem at multiple instances. But this will be the last.

First time ever using Ostroski plumbing. Stephen the plumber arrived at my condo unit on time and…read moredid an excellent job fixing a bad clog in my kitchen sink and iinstalling a new garbage disposal as well.

I highly recommend Ostroski Plumbing! Greg was fantastic--honest, professional. Another Plumber…read more told me I needed to replace my entire hot water heater. Greg came by, quickly diagnosed the issue, and replaced the thermostat instead. The water heater is working perfectly now. He saved me a huge expense and didn't try to upsell anything. I'll definitely be calling Ostroski Plumbing for any future plumbing needs. Thank you, Greg!

Great work. Fair and competitive prices…read more Would HIGHLY recommend Steve and his team.

Steve was outstanding. Clean and quick. I couldn't be happier with the work and price. He did a…read morefantastic job and helped me out when I had a pipe burst in two places on my baseboard heating system. This was due to frozen pipes so he recommended antifreeze. I wasn't aware that this was possible. This is the kind of person I want to do business with. Someone who's looking out for his customer and makes suggestions based on his expertise. I called him for an emergency but now he's my plumber for everything going forward.

i usually like to call for 2-3 quotes but only did 1 with with Renato and he seem like a fair…read morestraight shooter with reasonable prices so i just went with him. got my water heater replaced, he prompted me that my pipes have not been in compliant since i bought my condo, also recommended to install automatic shut off valve. all the recommendations makes sense so i went with him. he was out the next day and finished job same day. no issues so far so would recommend him if you are looking for a good plumber who knows what he's doing. i got my property inspected as a new unit and the house inspector did not make any comment on the proper pipe that should be installed on a water heater.

These folks are awesome! They came out and replaced my hot water heater the next day. The folks…read morewho did the work were nice. They were reasonably priced and knowledgeable.

Disasters come in threes. Oh Lord NO! But yea it did. First my grandma passed away. Then my dad…read morecame home after two months to a flooded basement and a broken heater in January. And now, our water heater is broken as well. It was full on panic on Thursday and Brian saved the day by Friday. He came and installed a new heater and made sure to follow up with us that it was working well. He gave us his expert advice and you can tell that he cares about his customers. This is a trustworthy, reliable business that we were very happy to have found. Thank you Brian!

I had a frozen pipe to my outside faucet. I called Damaso and Brian came by on a Saturday!!, and…read moredefrosted the pipe. He just left and I am incredibly grateful that I don't have to worry about a burst pipe!! THANK YOU!