I would've given zero star but there is no option. I called on Saturday and the receptionist picked up the phone. I just wanted to get an idea on the estimate of the service and she said it's Saturday night and not going to sit here to explain the details for you. If you're not expecting calls then why pick up the phone? The worst customer service I've experienced. Bad attitude and tone. I would take my business elsewhere. read more

So impressed - I called on Thu and was (amazingly) able to make an appointment for Fri morning - to redo 2 kitchen sinks and 2 bathroom sinks in a very old house. Dave arrived right on time and worked very diligiently; so professional and so polite. His boss, Rich, made a delivery for the extra parts he needed and his co-worker, Rob, arrived at about 4pm on a Friday to help him finish the job so I wouldn't have to wait. Excellent quality - beyond expectation. Dave also (thankfully) recommended some other work that would be needed soon so I'll definitely call again. I'll tell everyone I know to contact Executive Plumbing. Very fair prices combined with a strong work ethic. BTW - I called Executive Plumbing based on positive yelp reviews - after I'd waited for 2 weeks for my 'regular' plumber to call me back. He's not my 'regular' plumber anymore. read more

I'm new to Boston and new to "old steam" radiators as a source of heat in the home. Now I feel much more educated and managing to sleep a little easier at night. A very helpful employee at Back Bay hardware was able to give me the general concept as to what was happening after I showed him a video of the ridiculous noise being generated from our living room radiator. So I went home with this concept in mind and managed to "pitch" the very heavy heating device but to know avail. So I go back to the hardware store and the same gentleman gave me the number of Executive Plumbing. It's fairly strange here, I mean everyone should have some reservations about handing out recos for various services and what not... but the building's management company, among others, seemed overly guarded for whatever reason. I mean its a recommendation, ultimately it's the inquirer's decision and action, unfortunately like everything else in our world liability has infiltrated the most mundane. At anyrate, Executive Plumbing was great, very professional and timely. Now what once sounded like hammers beating the radiator every time the steam circulated is a gentle swish of air and while I was on the right track with the "pitching" of the beast it was finally Executive Plumbings actions that made the horrendous noise go away! Thanks guys. read more

Called to see if I could get a water heater replaced today at 12:42pm. Water heater was completely installed by Dave (who was very professional and friendly) at 3:18pm. Fast, professional, efficient. That's all I could ask for from a last minute request! Thank you so much for coming through!! Will definitely recommend and use again. read more

The actual name of this place is Executive Plumbing, not Plumbing Executive...but couldn't figure out a way to get that straightened out. Anyway, got their name from the property manager at my condo. Called them Friday around 9:00, left my name and number, and got a call back within 30 minutes. They had someone coming out to Winthrop that day, so I met them at the condo at noon - they were actually a little early. Fixed my problem in half an hour (temperature on my shower set too low, water not hot enough) for $115. Nice guy (Dave), quick and friendly service, decent price. Exactly what you want in a plumber. read more

I had these guys over to my house to fix the drain problem. They located the problem, but charged too much. Hourly rate was 85 dollars per hour, as the manager told me. However, they charged me $30 more for service call, which was never discussed, and $102 for parts. The parts include shower handle and some others for inside mechanism. I think I could get those parts at Home Depot not more than 50$. Also, they spent about 1hour 35 minutes, but charged for 2 hours. Yes, they are nice guys and appear on time. But I feel like I spent about 130 dollars more. They should be more honest about the cost. If you want to use those guys, make sure to get the estimate first. One month ago, I hired electricians. They were honest and charged right amount. I will go with those electricians,, but not sure with these plumbers. read more

My second experience with Executive was just as amazing as the first. From the initial call to the company and speaking with the very friendly and professional woman who answered the phone - to the prompt, friendly, and very professional reasonably priced service that followed - I am still extremely satisfied with Executive. I have no hesitation in calling them for any additional work. read more

After calling two other plumbers to no end, I was happy to be able to schedule an appointment with Executive right away. Dave, the plumber, was late for my designated window, but that's my only complaint. Once he got here, he worked very hard, clearly explained what he was doing and why, and charged a reasonable fee for it. The upstairs shower was causing a backup in the downstairs tub and sink. Dave had it cleared up in about an hour, and the results have been great. I was very happy with this service and I would recommend them to others. read more

my first experience of hiring a plumber to install a new garbage disposal was pretty smooth. found executive on yelp and decided to give them a ring. left a voicemail, which was returned a day later. when i asked for an estimate of this disposal installation, they declined to give me a rough estimate and said that they are a time and material company. yes, i am aware that it will be time and material, but it would make me feel more comfortable... nonetheless, a brand new garbage disposal installation where there was never one should take no more than an hour, so i was comfortable enough to proceed. the plumber showed up promptly at the appointed day and time and was efficient and systematic in tearing apart the pipes and attaching the disposal unit i had already purchased. the only thing that worried me was he thought he was coming to remove an existing unit and replacing. but not to worry, he had the disposal unit running in just under an hour. paid him via check and he left. hope all my future plumbing projects will be as painless! read more

We used this place when we had a broken sink in our bathroom. The plumber was very nice and professional. He came within an hour of when we called. He fixed the sink in well under an hour. read more

Great service. These guys fixed a couple of our outdoor faucets for a reasonable price. Everyone we dealt with was courteous and helpful. If you need a plumber, I would recommend checking these guys out. The listed phone number on yelp is wrong. The area code should be 781 (not 617). read more

I had two sinks and one toilet installed with him. First he kept changing the date, than he told me it was a one day job but took 3 days. The day after he installed it the sink started leaking water. I called him 5 times in the next two weeks but he will not call me back. He also made a mess in the basement because he drilled, and never cleaned it up. He seemed like a good guy when I met him but I can't believe I can't get him to call me back. read more

Great company - we used them to get our business up and running and were very happy with the service and price. When we had a slight issue a few weeks after the final install, I called Rich and he had someone down within 15 minutes. We don't have enough hard-working people in the world like these guys! Highly recommend. read more

My husband and I recently purchased a house. After a few weeks of living here, we compiled a list of all our plumbing issues....running toilet, leaking spigot to outside, washing machine draining issue, and leaking kitchen faucet. I called Executive Plumbing and was able to have someone come out the next morning. Dave was very helpful and was able to address all of our concerns. They were up front with their hourly charge as well as service fee. I will definitely call them again with any plumbing issues. read more

I've used these guys twice so far - once in early Nov, then again in late Dec. I had high expectations due to their high ratings here, and I was not let down. Scheduling was quick and easy, and they got the job done promptly both times (different issues). Rich was fun to deal with on the phone, and Dave completed the work efficiently. Cost seemed reasonable. Would use again. read more

EXTREMELY RUDE OVER THE PHONE. I called on a saturday (which I understand is difficult being a weekend, but my work schedule makes it hard) trying to get an appointment to assess my water heater. When I got transferred over to the woman to make the appointment, I asked if I could get an idea for the service fee, and she was completely rude! She very rudely said she had no idea what part I would need, and what kind of service was involved, and said that I need to make a decision about whether I want an appointment now, and if I don't, that I was bothering her on a Saturday afternoon "which is only for emergencies". It's winter in Boston and I have no hot water, which is quite distressing to me. But I guess they don't care enough to understand this. read more

Worst experience I have ever had with a heating contractor. They showed up 25 minutes late without calling and then refused to do the service I requested because my furnace wouldn't start. It was working before they came and the service guy said he didn't have the knowledge needed to fix the furnace and he would have to come back with his boss. I called to reschedule and the receptionist was extremely rude and said they wouldn't come back because I had been watching them do the service. She then hung up on me. Don't ever use this company and make sure you warn your friends read more

Our first experience with Executive Plumbing, and we couldn't be happier. After contacting several plumbers in the Arlington area and receiving quotes in the thousands, Art and Brandon came, quickly assessed the problem and took care of it within one hour. They were also extremely pleasant and professional. We'll definitely be using them in the future for all our plumbing needs. read more

I was dismayed to find a leak in our basement in the middle of the night and immediately went online to find a plumber. The reviews for Executive Plumbing were promising and I called them at 8 am. They offered to come out between 1 and 4 pm that day so I called out of work. At 4:10 pm I called to see if they still planned to come and left a message with someone in the office. It's 6:45 now and they never returned my call. I'm disappointed that I spent a whole day waiting and they didn't have the courtesy to call and let me know what was happening. I am again on the hunt for a plumber to fix our leak and one sick day poorer because of it. read more

Extremely rude over the phone. I asked for help with my heating system, then I was declined service during this week and then declined service thereafter as well, when I asked why the receptionist replied "because don't feel like it." It was a really awkward and uncomfortable conversation. read more

For the second time in 2 years I had to call with an emergency plumbing crisis. A kind and great plumber arrived within 30 mins. It turned out to be a major project but he handled it and always stopped to alert me to next steps (i.e.:costs). The work was done promptly and professionally and I wouldn't hesitate to call again or recommend to others. read more

My roommate and I just moved into a new apartment in Cambridge, MA. One of the two showers had no hot water so we called Executive Plumbing at 10p.m. last night. Dave came early this morning and fixed it right up! Dave really worked above and beyond my expectations! Thanks Executive Plumbing! read more

Used this company about a year and a half ago to fix a leaking pipe under my tub. They charged me half of what my condo management company quoted me, and were extremely efficient, friendly, and courteous. I would recommend without hesitation, and in fact did just to my friend who is in need of a great plumber! read more

Executive plumbing is not truthful when counting time used to charge for labor fee. I needed a shower symmons valve repaired and a kitchen sink unclogged. They came twice. On 2/4/23, they charged me $458.45 for material plus ( 4 hr x $ 85/hr) labor. They did not stick with the estimate. did not call me to update. only said they failed to snake the sink, after 2 attempts, and had to saw open the pipes. Dave said the disposal was fine. and that they will return. They did not show up the next day. On 2/6/13 I was present when they said the disposal tail fell apart, so they saw off the disposal and replaced a simple drain and connected the drain pipes. The bill was $ 240.43. When I called manager Rich to tell him it took them exactly 35 mins. He said there is a one- hour minimum charge. but reduced the bill by $ 85 That means he reduced the labor charge from 2 hrs to one hr. I wondered about the first bill, but i was not present. He was very discourteous. Anyone heard of spending that much on fixinf a shower valve and unclogging a sink? read more

I've never used these guys. Well, let me correct that. I've never had to PAY them. The first and only time I called, Richard insisted on telling me how to solve my heating problem over the phone, displaying a rare generosity and interest in educating his potential customer rather than charging him. I'm sold. They get my business next time I can't solve it myself! read more

I had a busted water heater, and I tried calling a few other places, nobody was able to come out that day. They came out 2 hours later with a replacement. Reasonable price, would definitely do business with again. read more

I had a good experience with these guys. We have a gas water heater and hot air furnace and yesterday the boiler pilot went out and wouldn't light again, and then this morning the furnace seemed to be really overheating. The folks I have the warranty with were not able to send anyone until Tuesday (Columbus day holiday on Mon). Nice "emergency" service! I'm not naming names because I'm not here to bash anyone as much as praise EP. So I went with the Yelp reviews and picked these guys out and also b/c they're close by in Woburn. The tech Dave came over and pretty much sussed out the problem straight-away: The Flue was clogged up. After he pulled out a nest, a couple of dead birds, and who knows what else, we were back in business! Dave was really polite, didn't seem impatient when I was hovering over him trying to see what was going on and asking a ton of questions - and he even kept quiet about the dead birds in front of my 3-year-old :) Thanks Dave and E.P. for a good experience. read more

These guys are definitely the "Go to" for any of your plumbing needs. Over the years, they've put in a new boiler / water heater for me, unstopped multiple drains and addressed many other plumbing problems I've had. Everyone in the organization from Joe (the owner) down to the guys that show up are professional and courteous. I highly recommend them to get the job done quickly and painlessly! Keep up the great work guys. read more

In November a failed low-water cut-off valve on our old steam boiler failed, it ran out of water, and the tank cracked. We needed a new one. We used space heaters for a few weeks while I contacted & got quotes from various plumbers. Of the 5+ I contacted and the 3 who showed up to take a look at our system and give a quote, Rich of Executive was the only one who actually walked around and measured our radiators to determine the size boiler we would need, instead of just assuming we'd need the same size as the old boiler. This was a common recommendation in "how to hire a plumber to install a new boiler"-type posts I had read on-line. Of the 3 quotes we got, Executive's came in lowest (by a little). Plus Rich included two potential alternatives to just installing a new boiler, which included installing an upgraded boiler that would function as a hot water heater too, and switching to a hot water system. Those other two options were more expensive than just a new boiler, and although they had some advantages, we opted to just go w/ the new steam boiler. The installation went smoothly & the new radiator (installed mid-December) works well. A month later (January) I did notice a slight drip leak from the sight glass - looked like the seal on the bottom was not tight for some reason. Before I had a chance to call Executive out for a look, I (somehow) overfilled the radiator & pipes with water when re-filling the boiler tank. Water everywhere, I cleaned up & shut down the boiler, worried that I had done some permanent damage. I called Rich, and within an hour, one of his guys was here, checking out the boiler & radiators - free - as a follow-up check to our installation. He fixed the sight glass drip at the same time. While the tech was here, I asked him to splice in a new piece of water pipe in a water line where we had a pinhole leak. He did that for cheap $$. Needless to say, Executive is my new go-to company for plumbing & heating problems. read more

nice enough people but lack of experience showed. also did not have right equipment in the truck so had to call for backup or drive away to pick it up at the headquarters which cost me even more money b/c i had to wait. very disappointed i wasted my money and should have went with more experience. if i have something simple like a leaky faucet or need to repair a toilet i think they're up to the task ... but more complex than that i would proceed with caution read more