This is a difficult review to write because the food at Lumskebugten was quite good. And it is something of a culinary oasis in the largely restaurant free area just below Langelinie Park. But I simply cannot recommend that anyone who is not Danish dine here. The service was 'Meh' at best throughout the meal - even though the restaurant was far from full our waiter seemed quite certain that he had better things to do than serve our lunch. But the wheels really came off the cart when it came time to pay our check.
When I presented my credit card he said that he was sorry, but their machine was having issues and I would have to go inside to pay. OK...not a problem...until I found out that their payment system was not working, the waiter knew this, and didn't bother to mention it before we ate. Lumskebugten is not an inexpensive restaurant - what tourist carries 2000 DK (a little over $300) in cash?
So I asked for the closest ATM...and he told me there was none and that my best bet was walking south until I found one. No offer to call a taxi (much less pay for one) so off I headed leaving my family - grandparents, children, and wife - behind. It turned out that none of the 'banks' or 'ATMs' that showed up on google anywhere near the restaurant actually had ATMs (they were mostly investment banks or e-banks) - I ended up walking all the way to Nyhavn. And so a little over an hour later I returned to the restaurant.
Where much to my surprise I found the table exactly as I left it. No plates had been cleared, no water glasses had been refilled. No dessert or coffee served to in some way alleviate the boredom nor apologize for the extraordinary disservice of making my family wait for an hour while I hunted for an ATM. I later found out that the waiter disappeared the moment I left and never returned. read more