Urgent care can be challenging. I had a problem. Checked in and gave a urine sample. The…read moreresults of that were negative but was told the final result would take two days. I checked out. Two days latter - no call. I tried to call two times but gave up after twenty minutes. What they were quick at was the bill. I was okay with paying something. I called - after thirty minutes I gave up. I sent an email with a question. No response. In the real world when services aren't performed there is usually a discount. Maybe 10 percent? The money isn't the issue but the utter lack of follow through and responsiveness was appalling.

I went there for unilateral ear pain and swollen preauricular lymph nodes. We suspected bacterial…read moreear infection and I was on day 4 of prescribed augmenten from an MD I saw through telemedicine. I came to this UC because pain was getting worse and ear was draining while I was visiting family in the area and I wanted someone to visually see it in case it wasn't bacterial. My first mistake was picking this establishment without reading the reviews. Staff was professional enough but rushed and appeared understaffed. The male medical assistant became oddly snarky after I revealed I work in dermatology, which was quite awkward. The NP I saw later looked at my ear for maybe five seconds and said there was no evidence of a bacterial infection and I should stop the antibiotics. They said the MD I saw virtually was likely wrong about it being bacterial since they didn't see me in-person. After peeking at my nose and noticing it was draining (I have allergies in Central Oregon) they said all my pain must be due to congestion and to do anti-congestive meds OTC. Sounds reasonable enough. I have a lot of faith in medicinal professionals, so I tried their treatment for the next 24-48 hours. Unfortunately I ended up needing to be driven to the ER a couple days later because the pain in my ear went from painful to agony and it was draining even more pus with some blood. Long story short I needed to be admitted for mastoiditis (seen on CT scan) and had to go on multiple antibiotics and steroids. ER naturally did a culture of the external ear canal too, which grew out a heavy growth of pseudomonas aeruginosa (aka bacteria). My eardrum ended up rupturing from the infection which was extremely painful and may have damaged my hearing (although I haven't seen ENT yet to confirm). Overall, I'm very disappointed with the care I received here. I'd like to assume they were doing their best and I know misdiagnoses happen to even the best of providers. But I can't help but feel that if I had seen someone less rushed, more empathetic, and better trained I would have gotten what the original provider I saw thought was an infection confirmed and received earlier treatment. Maybe then I could have avoided an expensive ER visit and weeks of pain. But who knows. The $300 out-of-pocket cost for a 5 minute visit here just rubbed salt in the wound considering their "care" actually caused me a delay in treatment and caused me great amount of pain in the end. I would avoid this establishment if at all possible.

I was on a camping trip with my family from out of town and needed medical attention…read more And I'm so glad I found St. Charles Hospital in Bend. From the minute I walked into the emergency department I was taken care of in a very kind, efficient and professional matter. It was about 7 o'clock at night when I checked in with a friendly lady (unfortunately I don't remember her name). The check in was easy and quick. After only spending a short period in the waiting area I was seen by a wonderful triage nurse (Jacquie). She asked me some questions and I was immediately taken into a room where another nurse (Mike) looked after me. The room and the hospital itself is very clean and modern. Mike took some blood, brought me warm blankets and started an IV line. Just shortly afterwards I was seen by Dr. Ryan Petersen and nurse Emma who did an exam. Both were very respectful and professional. I also had to get an ultrasound and Erin made me feel calm and took care of me ever so gently. As my husband and son were waiting in our RV just outside on the parking lot we were given a list with nearby hotels and parking facilities, which was truly thoughtful. Both my husband and son were able to come and see me for a short period of time for some much needed support. Later that night I was discharged and Cody one of the hospital administrators took my details. We had a brief yet deep conversation and I could feel that I was not just a number or patient, but a human being with physical and emotional needs. The staff at St. Charles hospital is just excellent. They do listen and they do care!! Dr. Petersen came to see me one more time before leaving the hospital and handing me my discharge papers as well as explaining what had happened and how to handle the aftercare. Even though I was relieved to leave the hospital Nurse Mike made farewell just a little harder! Mike: you are an amazing nurse and such a wonderful person with a big heart! I'm so thankful for you! I must say that I'm more than impressed with the care this hospital provides. The emergency department surely has a fantastic team and everyone is going out of their way to make patients feel comfortable, reassured and safe. I have so much appreciation, respect and gratitude for each and everyone going the extra mile! Thank you ever so much for all your sweetness, kindness, compassion, professionalism and hard work!!!

Dr Chen will spend 10 minutes with you over three days. Will barely ask you questions but fill in…read moreyour narrative and needs like really poorly failed magic show.

I love that you can check in online before you even leave your house. I love that they have a sign…read moresaying to stay in your car and check in by phone if you're contagious. So nice to not be surrounded by sick people when I'm there for an injury! I went in for a headache that was getting worse every day and had started to progress to numbness in my arm. I was initially evaluated by an actual RN who was super nice and knowledgeable (I found out he used to work in the ER). Then I had a super thorough evaluation by a nurse practitioner. I truly thought something was wrong with my head but she knew to also check my neck and it was a neck injury! Great diagnosis and treatment. Loved being taken seriously (in Utah I have been blown off and misdiagnosed so many times I avoided urgent care whenever possible). So happy to know I can get quality care without waiting for my PCP to have availability!

Efficient and professional - after tripping on uneven pavement, I was in and out in 90 minutes for…read morean assessment, X-ray, and splint. Well done.

Amazing, wonderful care. Thank you for taking care of me. I'm new to the cancer scene and they've…read morewalked me through every step with compassion and care.

We checked into cancer center bend to have my family member get an antibiotic infusion. The…read morereceptionist instructed us to sit in waiting room. 35 minutes pass. I asked the receptionist why it was taking so long and she said you need to go upstairs to the infusion room. Very poor communication and felt very ignored. Poor customer service!!! No one even apologized

I do not recommend these practitioners at all…read more I started seeing Flattery about 9 years ago for Lyme Disease. For the first two years we did several expensive treatments (none of which worked). Around 2.5 years into it, I was in a serious car accident and almost broke my neck. The Lyme had already affected my back and neck, therefore I was at a pain level of around ten at all times for about a year solid. I had lost 30 pounds, I was bedridden and I was suffering tremendously. Lyme is a pain syndrome that is astounding. It's almost indescribable. I essentially begged Flattery for pain medication, but he always made me feel like I was a pathetic junkie. One day I even confessed to him in tears that I was ready to end my own life because I was suffering so badly. Eventually I developed a street connection for Oxycontin until I was able to get my situation under control by stopping Flatterys treatments and doing the Buehner Protocol. I have since recovered about 90% and I haven't taken any pain medication in about 5 years. When my car accident attorney requested my records from Flattery, almost every report said the same thing, something to the effect of, Chris looks and seems sad. It was almost as if he was cutting and pasting the summaries. Another impetus for me stopping the treatments was that I had burned through my life savings. It felt like all the interest in helping me was gone once the money was gone. Flattery started making comments like "I'm not sure if I really believe that you're sick" or other jabs about me being a drug addict. Having a Naturopath that approaches Lyme in that manner is not at all comforting although it did empower me to take my situation into my own hands. It was an incredibly lonely time. At that point I was working with Flattery only to refill my prescriptions. One of them was for Gabapentin. It was not uncommon for me to have to place 4 to 5 phone calls begging for refills. Sometimes it would take as long as 20 days for the refills. One time I ran out of Gabapentin on a photoshoot and my withdrawal symptoms were so severe that I literally thought I was going to die. It was the worst panic attack I have ever experienced and it was in front of a new client and some very wealthy homeowners. Eventually I started seeing another practitioner in his office named Keith Bell hoping that I would be able to get the scrips refilled in a timely manner. As of this writing, I have placed 4 - 5 phone calls to their office begging for a refill for ointment for mysterious skin rashes. It has been almost 17 days since the pharmacy sent the first request over and still no luck. It looks and feels like my hands are going to rot off and I have a rash on my shin that's the size of a donut. It's incredibly unsettling. The ointment gets rid of them but I don't have any left. It is not uncommon for me to have to stop by their office, make several phone calls and wait several days to get Bell to do a refill for me. This has caused me a great deal of unnecessary stress. About 4 years ago, I developed a hand infection from the rashes and was hospitalized, had surgery and almost lost my hand. The last thing a person should stress over is something as simple as a refill. My experience with Lyme and the medical community (even the Naturopaths) has been mostly resentment, humiliation and hopelessness. It is absolutely no way conducive to healing. It's demoralizing. Tomorrow I will be ending my relationship with the center for integrative medicine and leaving with what little dignity I have intact.

These guys are awesome. Equal part natural remedies and western as needed. They consider the whole…read moreperson and I take my kids as well as myself here for yearly check-ups.

My new doctor, Nica was pretty thorough and has responded to everything I have asked online. The…read moreclinic is clean and everyone seems very helpful. She was friendly and asked the right questions. It was my annual physical.

The Sunriver office is a joke. They refused to give me a flu shot and covid vaccine because they…read moreclaimed I didn't have a PCP even though I have been an established patient of Summit Health for over four years and I am literally in Summit Health care facilities almost once a month for a long standing chronic issue. I had to drive up to the Eastside Summit facility where they were more than happy to provide the vaccines. The receptionist in Sunriver was extremely rude in refusing to allow me such a basic service. She claimed I didn't have a PCP and immediately tried to hang up on me. It was a ridiculous assertion and she clearly didn't know how to do her job, as the other staff at the Summit east side facility confirmed.

I understand times are hard during Covid and everyone needs to be extra patient. But peoples time…read morealso is something to not be taken for granted. They tell you to wait in your car. You cannot leave. They will call you when it's time. They estimated 1-1.5 hours. I've been waiting in the car with my 3 kids for almost 4 hours and there is no end in sight. I'm sure they're sick of the public and so when I try to get information, they assume I'm rude and treat me like crap. I just want to make a decision if I should continue to wait or call it a day based on real information.

Went in for a pre-employment physical and the attitude of about 90% of the staff that I interacted…read morewith wasn't positive. I guess when you go in for anything but a COVID test it throws them for a loop. They all acted like they didn't want to be there and they all came off cold and SUPER condescending. It says a lot when even the patient after me was given the same response. Not going back Not impressed

I don't write many online reviews but I was compelled to do so today due to both the…read moreprofessionalism and all around good nature of Dr. Jane Birschbach who is not only an excellent doctor but also just a jolly nice lady. She went out of her way today to help ensure I can be the happiest and healthiest version of me. The whole team at Deschutes county public health were a pleasure to work with. The lady on the front desk is very welcoming. I cant recommend them more highly. Thanks, Rich

After 15 minutes on hold waiting for an appointment scheduler, I finally hung up. Unable to secure…read morean appointment with my physician, I am unable to have the lump on my breast looked at. Ridiculous process: having patients absolutely unable to even get an appointment.

my grandmother had an appointment to get an x-ray so we were waiting in line, while waiting i…read morenoticed a bald old man with absolutely no sense of style nor morals it seems going on and on and on about the same thing and the absolute angel of a receptionist who was dealing with this man baby kept trying to explain that she doesn't have the ability to do what he kept moaning on about. while that was happening my grandmother and i got called up RIGHT NEXT TO HIM (i put myself between the tantrum and my grandma for her safety), about 2 minutes in he started to degrade the receptionist at that point i couldn't hold my tongue anymore because bro you're a FULL GROWN MAN old and all and throwing a pissy fit over nothing, so i told him "maybe you should start acting kind and be graceful and not throw a fit" he started going after me telling me that i don't know what he's gone through (you could have been waterboarded and set on fire and you still would never have a reason to treat another person like that) and at that point everyone jumped in because he stepped forward and stuck his finger in my face (i would like to say thank you to the staff that did i appreciate you all). i would just like to say that the ENTIRE situation was handled so professionally and the entire staff on that side is absolutely amazing people and they genuinely care about people's well being. i do wish i got his picture because public shame would be the only thing to get people to start acting kind again. amazing place and amazing staff