This is another place that will have a bad review, but it will not change anything. The positive is, this place is massive and because it is so big, there is overwhelming amount of staff. However, the staff has to be the worst trained staff by Lulu. They do not stalk you around the store, they do not care if you need help, they prefer to stay huddled up. Needless to say, there was items I wanted to buy and I ended up leaving, because I could not get any staff attention. I am an avid shopper for Lulu, but have never seen this in any of their stores, ever. They for sure need some secret shopper(s) from corporate. read more

Giant Lulu on 5th Ave. I went in looking for the NYC exclusive merchandise. There was one rack of t-shirts and hoodies with the giant red apple on it. I asked one of the salespeople if there was anything else and she couldn't give me an answer. I didn't love the giant red apple and I don't wear short sleeve t-shirts or hoodies so that was it. read more

Lululemon - Accessories Near Me - New York, New York

I'm not sure who helped me, but on my receipt it says Cashier #99994000225069. She was absolutely amazing--so friendly, helpful, and welcoming. She made genuine connections with her guests and even gave compliments that made the experience feel so personal. The store was also very clean and organized, with plenty of associates available to help. I never felt pressured while shopping, which made the experience even better. I loved it here and will definitely be coming back! read more

Lululemon - Accessories Near Me - New York, New York

Great store. Really good quality merchandise. The employees are very nice and helpful. The hoodies are so comfortable. Happy Yelping!

Lululemon is a high end athletic clothing store. I am always fascinated by how the other half lives. I am known to browse through while clutching my chest when I see the price of an item. This is the type of store where if you have to ask the price you shouldn't be shopping here. My daughter and I had a discussion about pricing and merchandise quality. She is my expert on the subject. She recently was given a gift and I had a first hand look and experience with her new Lululemon Tote bag. I really don't see the hype. I've received complementary tote bags that are equal quality. I will give this location credit for customer service and store presentation. I prefer 3 1/2 stars. In conclusion, for those of you financially inclined this is a beautiful clean location with helpful employees. AND by the way, the tote bag in my photos goes for $68! (Hand clutching chest) read more

Lululemon - Posted with review 11/02/24 - Accessories Near Me - New York, New York

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I had such an amazing experience at Lululemon in Midtown Manhattan, and I had to shout out Amanda and Destiny for making it unforgettable. From the moment I walked in, they were both incredibly welcoming, knowledgeable, and genuinely invested in helping me find exactly what I needed. Amanda took the time to really understand what I was looking for and gave thoughtful recommendations that actually fit my style and needs (not just trying to sell me anything). Destiny was just as amazing--super attentive, upbeat, and made the whole experience feel fun and effortless. What stood out most was how natural and authentic they both were. You can tell they truly care about the customer experience, and it made a huge difference. It didn't feel like shopping--it felt like getting styled by friends who actually know their stuff. If you're going to this location, do yourself a favor and ask for Amanda and Destiny. They absolutely set the standard for what great customer service should look like. I'll definitely be coming back because of them! read more

Accused, humiliated, and kicked out -- as a loyal customer I have been a loyal Lululemon customer for years, always choosing this brand over Alo and others. Yesterday's experience at the 5th Avenue location has completely shaken my trust. I came in to exchange an item I had purchased just ONE day earlier -- on Sunday. A sales rep had already begun processing my exchange when a manager named Tiffany stepped in and shut the whole thing down. She accused me of wearing the item and claimed my makeup was all over it. That is simply not true. The item was unworn. The only explanation is that my AirPod bag was stored in the same bag, and the item fell. something completely out of my control. I have photos to prove it. What made this so much worse was how I was treated. Tiffany was extremely rude, condescending, and humiliating. She essentially forced me out of the store. I have a strong accent, and based on her tone and attitude toward me, I felt I was being judged and treated differently because of it. It felt discriminatory, and I am taking it seriously. I have filed a formal complaint with Lululemon's corporate team and am requesting a full investigation. No customer, loyal or otherwise, should ever be treated this way. Deeply disappointed. If a manager treats their customers like this, they can't imagine how she treats her team. read more

Came in knowing I wanted something but wasn't sure what and Noor helped me out! She steered me in the direction of this beautiful blue align leggings and she showed me the matching sports bra and I had to get the set! Thank you Noor! read more

Definitely a wide selection available overall but was sad to not find many NYC-specific lululemon shirts at this location. Several employees were helpful during our shopping experience. read more

Love the shorts here! Surprised by the other reviewers and the low rating they have. I get it, the place can be quite expensive, but aside from that the selection is good. The lady working here was very kind when I had some questions, so the service was spot on. I can't thank them enough for giving me the deal they gave me today too! Pretty happy with how things went. read more

It's a pleasure shopping at this Lululemon. The moment that you enter the store, there is a staff member to direct you. The store is very clean and they have items nicely spaced apart. The fitting rooms are very unique. Before entering, a staff member will ask you for your name and how many items you have. Before letting you into your fitting room, the staff member will write your name, and the number of items on a white board, outside of your door. The checkout process is quick and the Lululemon bags are awesome. Enjoy your time shopping here and enjoy their fine products. read more

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LuLuLemon corporate: Very difficult ordering a physical gift card on line. Credit card is good. Email is good. They told me, though, that my phone number, with a United States phone number, wasn't a valid phone number. It took several days to complete the order. read more

first of all theres like 6 lululemons in like a 2 mile radius. omg! im glad i dont live here. id be soo broke!! 3 levels of stuff is awesome!! help not really exsistent but ya really a huge huge store. theres also alo next door read more

My girlfriend swears by this place. Me, well I am fine with it. This store generally has plenty of workout/gym apparel. My girlfriend says it is great and although they had a men's section, I chose to bypass and just go along for the support. They had some really nice outfits so I guess I will check them out on my girlfriend. If you decide to shop here just be prepared for the sticker shock it is quite pricey. read more

Lululemon - Accessories Near Me - New York, New York

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Wow 4 levels worth of Lululemon merchandise. So many options and selection to choose from.

My wife loves this brand and when we get to an area with a brick and mortar shop of coarse we're there! Great selection but be ready to fight for the Hawaii branddd stuff cause people are all for it and it's limited quantity and only when if they get it in. read more

Huge Lululemon in a gorgeous building! Two stories with in-house tailoring and a comfy waiting area. Well stocked with great customer service. The only thing I didn't care for was the wait for the fitting room. read more

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Easy to work with the workers there. They were friendly and informative. Had a pair of pants I needed ti exchange and they were in their game. Reviewing this place for tourists because it is HUGE and there are multiple levels if you're looking to check it out for fun. read more

Not sure why the negative reviews. This shop is HUGE - multiple floors, means a big retail offering and HUGE Sales selection too. Yay! The big plus is they offer custom NY LL pressing (a Manhattan LL landscape) onto any LL clothes and free hemming which is so important for a shorty like me. They are also very sanitary limiting occupancy and offering hand sanitizer / requiring masks over your nose and mouth in the store. Highly recommend! read more

I went in here today for the second time, and had a great experience! The store is very clean and well organized. There were lots of employees walking around the store. They were ready to help but not pushy! I prefer to shop on my own and not have workers constantly trying to give me advice. I really appreciated that they let me be on my own! There is a great selection of lululemon clothing for both men and women. In the back, they have a sale rack, which was a nice bonus! The dressing rooms were clean and brightly lit! You can only bring in 6 items at a time, but I really liked that they let you hang your other items outside your door and swap them out on your own! I ended up getting 2 new bras, 2 new shirts, and a skort. There was a pretty long line to checkout and only two cashiers. The line would have moved so much quicker if someone would have asked some of the many workers just wandering the floor to come over and check people out. Finally, a manager did just that! I just wish that it would have happened sooner. The wait to check out is the only reason this was not a 5 star experience! I will definitely be back here for my future workout gear needs! read more

Bizarre occurrences. I returned 2 items 3 weeks ago and still have not received the funds back to my original source of payment. Very odd and not good. This location can't handle returns adequately. read more

Absolutely the worst store in the United States of America for Lulu. The customer service is horrible. They only care about themselves. The manager is self-centered and doesn't care. More than one experience. Remember this is retail sales and service is everything. Whoever is running the store forgot about that. Go anywhere else but here. read more

The BEST lulu I've ever shopped at! It's also the largest lulu in the world. The merchandise selection was awesome and the customer service was top notch. Cannot recommend this location enough!! read more

Compliments to the Lululemon team at the 5th Ave location. I am thoroughly impressed by their customer service. It is something that's worth a big shout-out. I shop online a lot. I own a ton of Lululemon products but going to the store is really not my thing. I have been to this location before but mostly for pick up or exchange only; usually in and out within a minute. This time I was there on a fairly busy Sunday afternoon to get my yoga pants hemmed for the first time (btw it is complimentary). I did not know what to expect. As soon as I walked in someone greeted me at the front door and directed me to the top floor where the alternation service is located. As I almost reached the top floor, still walking up, someone welcomed me warmly on top of the stairs. His name was Justin. He asked what my name was and took me to the fitting room/ alteration area right away. Two other associates helped me right away here. One directed me to the fitting room to put on the pants while another one alerted the associate for the hemming service. The fitting room area was clean and spacious. When I was ready a team of associates took me to a stool in front of the mirror. (I am so sorry that I couldn't catch everyone's name because I was so overwhelmed but you were all very helpful.) Gabriella did the measurements. It was like trying on my wedding dress and at the fitting sessions. That's the kind of VIP service I got from a team of happy and excited associates. The process was quick and as soon as I changed back into my clothing, the associates were ready to give me back the receipts. This is a guarantee next day pick up after 5:30 pm. NICE!! As I walked out of the fitting room area, my husband said people here are so nice and helpful. He was hanging out waiting for me, also holding an item I was interested in buying He said at least 2 associates asked if he's doing okay if needs assistance for anything. We left the store as two very impressed and happy customers. When I returned to the store the next day to pick up my pants. I got the same warm and welcoming service at the front door. And the associate who helped me out the day before remembered me as well. I told the manager, Jennifer, that she has a great team here! Keep it up guys and thank you! read more

Lost an item in the fitting room. I called and I called the phone for half an hour while I was on the way to the store in a cab. When I got there, two people were by the register by themselves with no customer on the floor just listening to the phone ring. No one said hi to me from the time I got inside the store to the time I went downstairs to the fitting room. Great customer service. I'm pretty sure I could've walked in, stole multiple items, walked out, and the two people downstairs would have not noticed a thing. read more

Lululemon - Accessories Near Me - New York, New York

Product is great but will never shop at this one again. Would do 1 star if the product wasn't good but they were awful. There was a line of people trying to pay but everyone left the line because they could care less. I get training but come on customer's needs should be first especially when they are waiting to pay. Never again! read more

This place has multiple floors, I been here 5 times and still don't know what on the top. It even has a huge sales selection too, and this is Fifth Ave, ya-pee! They are also very sanitary limiting occupancy and offering hand sanitizer so you don't get any of the pesky covid-19 and of course requiring masks so it hard for your friends to tell is that coming out of the fitting room in style or some else. read more

Called today to confirm an order placed online. Concerned because the mat I wanted was not available online. Kezia was incredibly helpful and friendly. She answered my call both times (!) and was very courteous and informative. read more

Amazing atmosphere! As many of you know lulu is well known for their great quality of clothing. However, I have never met staff members as helpful, caring, loving like the ones on 5th. What a great team of individuals who are willing to help and be patient with customers. By far the best retail store I have been from Lululemon corporation. They are an A team! read more

Lululemon is a rip off. their clothes are very good quality and cute but the price of it is absolutely astronomical. The clothes there at Lululemon are not worth the price and you can find just the same closing at different stores for about $50 less. read more

I was in NYC for marathon weekend and when my cab was taking me back to my hotel one night, I saw a lululemon with an NYC skyline tank in the front window. It reminded me a lot of the tank I got screen printed in San Francisco when I did their marathon, so I was hoping NYC had something similar. I wandered into this lulu the next day and saw that they offered screen printing on various items. There were a few options. One said "Run NYC" and the one I wanted was just the skyline (a little disappointed that none of them said "NYC Marathon" on them). I was actually really disappointed in the severe lack of Cool Racerbacks they had in this store. I could only find black and white and only sizes 8+. My local lulu has an entire wall of Cool Racerbacks of countless colors. I walked the entire store so many times and there were none anywhere except the front rack. Luckily for me, I noticed that the screen printed tank I wanted on the mannequin was my size. I found an associate to ask him if I could have the one off the mannequin. He seemed really disengaged...almost acting like he didn't work there. He was very quiet, wouldn't make eye contact, didn't seem to like his job. He told me "I don't think so," but that he would check. Well he checks, another guy comes around. Says he's not sure. Gets a girl. She goes and finds another girl who then says that I can have it (this was all over the course of ten mins). As you can imagine, I was pleased that they let me have it but WOW!! Something is SEVERELY wrong in their management system when FOUR PEOPLE need consulted to identify if I can have a damn tank top off of a mannequin. Had they said no, this totally would have been a one star review. All told, I would not recommend this lululemon. There are many others in the city and I'm sure at least a few of them have better customer service. I get that it's Holiday and many people are new and may not have answers to questions, but you have to train your staff and if it makes a customer happy, the answer should be yes! This lulu needs to do a better job of educating and empowering their staff. read more

I came here to get the commission shorts. They were out so one of the associates did a phone order for me from the LA store. Turns out she put in the wrong order for a slim instead of a classic. Disappointed that I need to re order and wait for it again. Attention to detail is lacking, unfortunately. read more

Go to the fifth avenue shop and don't forget to get to get the NY skyline on an item!!

This review is for Julie! We always enjoy shopping at Lululemon 5th Ave. b/c of their exclusive hot press "Skyline" personalization. While shopping in store, I had accidentally lost my packable jacket drawstring bag. I went back the next day to see if the store had a lost and found. The sales associate, Julie, help me check the store and found it for me. She made my day, she was so sweet to help me find a lost item in store during the busyness of holiday shopping. Thank you again Julie for your kindness and caring for your customers. read more

I normally love these stores, but the manager was super disrespectful and just plain rude. So, I had found a bag on display I had wanted, which was the last one. I found an employee and asked if there were others and if I was able to buy it. She was super sweet and asked another experienced employee who said yes. After she had told me we were able to buy it, the manager came over and started ridiculing her for doing so as apparently a new rule changed that. He was being very loud and making fun of the employee when it could have been a simple conversation. He then yelled at her to get it from us and again she was the sweetest person I felt very bad for her. The manager then radioed all employees while she was standing next to him, "All employees should take into consideration the new rules with the displays, as some of us have not been following them." In a snarky tone staring at her. I get having a bad day and being a bit upset but this was unacceptable, I don't know how lululemon would allow this. (this happened today April 9th, 2023 at about 430-5 pm) read more

This location went above and beyond my expectations. It is two floors but since it is on 5th Avenue, I was hoping to see part of their collection that I wouldn't see online. They have an overwhelming variety of their different apparel. It was like seeing their online store but in person. The music was loud enough to get the good vibes going. The staff was friendly and helpful like always. The clearance rack had better clearance than their smaller locations which was super exciting. Overall, I truly felt like I was shopping in "New York". read more

Lululemon - Accessories Near Me - New York, New York

I LOVE this lululemon. It has the biggest variety I've seen in most stores country wide. Very big open floor plan.

Ryan was the best so helpful and funny! Made our visit from California memorable! Give this man a raise

Absolutely worst costumer service I've ever experienced out of any lululemon store I've been to and I've been to prob 8+ different ones.

To be honest, I may not have been correct about the return policy but the associates did such a terrible job of explaining it that it made me quite upset and confused. Corporate lulu lemon should update their policy on returns to be more specific so that employees aren't defending a super vague policy that is opaque. read more