We've shopped at Paragon for decades and always had good to great experiences there. The staff is…read morewell-informed, has integrity and the merchandise is of excellent quality. Tonight l had another great experience at Paragon thanks to the sensitivity and good nature of Mike R in the upstairs shoe and boot department. As a rule, my 88-year old husband doesn't like to buy himself new clothes. But after what feels like weeks in this polar vortex, with him stubbornly trudging and slipping through the snow in old rubber rain boots and a cane, l stopped hinting and put my foot down: we were going to buy him some warm, waterproof boots with cleats. Knowing that he might only put up with one outing, I decided to scout Paragon on my own, first. Mike R. advised me he had only one style of boot that fit what l was looking for and not many sizes left. When he came back with a size in the ballpark, l asked if he could hold it for me. Mike was blunt: he couldn't do any 24-hour holds with the stock so low, but he could hold it for two hours. I thanked him, explaining that if l bought these and presented them to my husband as a done deal he would never even try them on. But we'd be back, within the hour. When we arrived on the floor, Mike picked right up on the dynamic: this was not a customer for a hard sell. And so Mike was the soul of discretion. He kept a low profile, talking quietly and only to me and showed up just often enough to be helpful. He was patient, kind and l got the feeling he was enjoying the challenge of selling without ever even connecting with the guy trying on the boots. And Mike's strategy worked! We made the transition from my husband's original reaction to the only boots in his size ("l hate them!") to walking out with four pairs of socks and that same pair of warm, waterproof boots with cleats. I am deeply grateful to and frankly in awe of Mike R, Paragon boots department. Thank you!

The two ladies who work in the ski clothing department are amazing! They were super friendly and…read moreattentive. They showed me different options, gave helpful advice, and offered to bring me different sizes and base layer suggestions to try with my ski pants. Unfortunately, I forgot their names, but one was a middle-aged Spanish woman and the other was a young Black woman with blonde curls. They were there on Wednesday around 3:30-4:00 p.m. When I was finished, the Spanish lady even told me about the run club they host on Tuesdays. I really enjoyed my experience at the store because of them!

This place was cute!!!…read more The family and I bought matching Sambas which we customized with all the New York things. Best souvenir ever!! The store is huge and multiple levels. The customization is on the lower level. You can pick out your shoe, customize, and pick up next day. Customer service was great.

I have placed few orders online to pick up at this location. The store is very spacious, they have…read moremany employees helping and available on the floor. Four floors. including the lower level, full of a great selection. You definitely will find items based on whatever your budget might be.

This is a great place for runners to get detailed statistics about their feet width, length, and…read morearch in order to get their own fitted running shoe. You can request to scan your feet using their 3D foot scanner + their rubber pad walkway that analyzes the pressures of your feet when walking. I have been here numerous times to check out running shoes, gear, etc. Out of everyone I worked with, Catherine and Ray were the sweetest and the most helpful staff members! They were easy to talk to, knowledgeable in every running aspect, and very reliable.

I had such a wonderful educational visit here. I did take an hour of Sirena's time but she was so…read moregracious and created such a wonderful positive experience for me as a customer. I came to her with so many questions and also no direction. She talked me through so many different types of shoes and really made it like a classroom. I didn't feel rushed by her. She brought out so many shoes. She was top-notch. I ended up buying the new balance fuel cell shoe. I enjoyed scanning my foot and learning metrics about my feet. All really helpful. This visit forms a base of knowledge that I'll take with me for years to come.

I love Patagonia. This is a lovely store on the UWS. Not the largest space but a decent selection…read more I'm sure I'll be back.

We have been wearing Patagonia coats (thanks to my mother) for almost a decade now, and I have…read morenever been happier with a coats quality, the customer service both at the store and over the phone, and also the service they provide if something happens to your coat. They always have a wide selection for kids, women and men and I love their trade-in value offers. My first coat lasted me 7 years, and it would have been longer if a restaurant hadn't illegally mounted a heater in the corner without posting a warning causing my coat to light on fire. I just invested in a new coat and I am very happy with it. Every two years the kids get a new coat from here as well and I love that I can trade-in their old coats. Every time I visit the store, the associates are kind and helpful and always help us find the best coat for our needs and are always honest about sizing. Really appreciate the level of customer service here!

I walked in and was helped by a patient, attentive and respectful gentleman by the name of Zara. He…read morehelped me pick out shoes to my medical preference by giving me a variety of options and giving me the ability to decide without stress. He was patient as I tried on every pair, slipping off insoles to insert my custom orthopedics for an accurate fit. His expertise came in handy ultimately and I felt his expertise as a runner came in handy. Great customer service.

Walked in middle of the day on a Sunday to try on some new shoes after doing a few hours of…read moreresearch. When I arrived a nice lady at the front let me know I'd have to wait to see someone to try on shoes. I ended up waiting 15 minutes before someone was able to see me with no one else in front of me. The man that came over then just immediately asked what shoes do I want to try on. I mentioned that I really liked the Triumph 21s and was looking for a better replacement since the newer versions all had too much cushion for me. He then started to get aggressive when I told him 3 shoes I was interested in for no reason and was getting upset that I didn't know the exact names off the top of my head and had to pull my phone out to check. He then said alright if you don't need my help then just tell me what you want after I told him I wasn't interested in trying on the new Triumph shoes that came out. I told him no... I wanted his input just not those shoes as they have a ton of cushion. He then got me two pairs of shoes, dropped them off, and then left to see other customers without checking in on me after that. I had to wave down another staff member to ask what other colorways were available. I then saw this same worker getting upset at a fellow colleague for helping another customer out that was asking for assistance. He was upset and didn't say why and just walked away pissed off again. I didn't want to give this place my business after seeing how this employee treated me and other members of the staff so I left and bought my shoes elsewhere. This is store is a great place to try on running shoes but apparently just SUPER hit or miss on who gets assigned to help you out. 2 stars for the nice woman and letting me try on at least some of the shoes I was interested in.

Andres is super cool and helpful and he found me some cool tops for the warm weather in NYC. They…read morehave so many great options for all types of shapes and sizes.

Store has horrible selection & promotions are misleading. They'll "offer" to trade in older pair of…read moreathleta pants for a new pair but will have absolutely minimal inventory which would never happen otherwise when there is plenty of merchandise in the store. Smh! Waste of retail space and ditzy employees who spew complete nonsense. Poor business practice! Great job!

Athleta has had this location close to my apartment for years. I've been in here many times and…read morerealized recently I never did a review. I was looking for mask inserts and saw Athleta sells them online. I thought I would stop in and see if I could purchase them in the store. After making this my mission today I decided to exhaust all my possibilities before going to Athleta. I tried CVS, Duane Reade, Rite Aid, Target, and Kings Pharmacy and none of these places carries them. Take my advice and go to Athleta. I entered and was immediately welcomed by a friendly associate. By this time I was exhausted so I cut to the chase telling her why I was there. She said they don't have them in store any longer but she would look online. She said if they're available she would order them for me and I would save the shipping charge. I went ahead and ordered two packages of 10 mask filters each package. With tax my total was $8.69. She said I would receive an email and my credit card would be charged. I was told it's two day delivery. I was amazed. After I arrived home I had the email about my order. At this point I'll be happy when they arrive. If anything goes wrong it will not be the fault of this sales associate or this beautiful Athleta location. I'm hoping they stay open in my neighborhood for years to come. To be continued......

For an upper Eastside location the store is pretty big. The salesperson brings you different sizes…read more They also help you order items online. They split the store between men's and women's and the selection is what you'd expect for a work out store. The value is responsible compared to other workplace stores.

I recently shop at Soho Flagship store and was impressed by the exceptional service provided by…read morethis salesperson "Jocelyn". she assisted me finding a specific items like tights & shoes. Bought essential leggings for my sister and let me know if it doesn't fit i can exchange it. She showcase her expertise in product knowledge. She makes me feel valued as a customer and feeling appreciated and eager to return. Lita

Wilson Flagship Store is a sports experience and a sports lovers paradise. I am a fan taking after…read moremy father. He had his golf equipment Wilson. Don't tell Wilson but my Dad wore IZOD shirts and sweaters! When I had my golf gear it was Wilson too. As a kid all I knew were Wilson Basketballs. I'm glad I don't really need anything but I love to look. I'm saving up for the walking or running shoes. I have been told they do have sales. I'm keeping my eye out at the store in my neighborhood. You shouldn't miss visiting this Flagship Store when you get to SOHO. I didn't.

Discovered this NY-centric clothing and home goods shop by way of a new Inciardi Prints release…read morepost. Incredibly cool of them to commission 8 custom prints for the machine. I love the convenient location and layout (great website, too but may be iffy to order from depending on other reviews). The merchandising makes so much sense; it's visually pleasing. A plethora of home goods, accessories, and clothing that makes a statement. Basically in love with almost every t-shirt they had on the website. The 2 staff members were informative, fun to chat with, and helpful especially with fixing a jammed slot in the print machine. Sizes run large as my Small was suuuper oversized -- that's on me tho bc the gentleman I was speaking with offered to me to try it on before purchasing. Luckily, my boyfriend also loves it so it's now his. I will be back!

Terrible customer service. They use a service to ship orders that had unfortunately stored an…read moreincorrect address for me. I placed an order and noticed the mistake 1 minute later. I spent several minutes hunting for a customer service number but could find nothing but an email based interface. I sent in the message, by this time 10 minutes after placing the order asking them to cancel the order. However, they did not read the message and respond until late in the day and by then it was too late. I am now out $54 and my husband won't get his Father's Day gift. I won't be ordering from this company again. A company that is too cheap to have a customer service phone, or to respond to emails quickly does not deserve my business.

I played a lot of tennis throughout my life so I have a soft spot for Wilson as I used the Wilson…read morePro Staff 95 racquet for many years. So I was very happy to see that a Wilson store popped up at Columbus Circle. I really like how Wilson refined themselves in the era and popularity of retro classic brands. The quality and design of the clothes and gear here was top notch but it also comes with a higher price point which I don't mind. They not only sell tennis-inspired clothing but they also offer tennis racquets, tennis balls, and even provide racquet stringing services with multiple string options. The service was also friendly and I was asked politely several times if I needed assistance with anything which is always nice.

From the owner: A total reinvention of the Sporting Goods store. Shop all-new highly fashionable and functional…read moreSportswear clothing -- as well as world-class Tennis, Basketball, Football, Baseball/Softball, Golf and Volleyball equipment. Get your Wilson tennis racket strung, rent out equipment, and consult with our on-site Advisors about all product.