Good: All of the hands on staff (reception and testing staff) are very friendly and helpful. I feel…read morelike I am in good hands. Bad: Behind the scene operations are not so pleasant or efficient. It has been two weeks since my tests and they still have not been read. This morning when I called again to check I was told they have a shortage of radiologists. My neurosurgeon can't help without seeing the problem.

The worst front desk customer service…read more This was after I had already gone to the Kyle location for walk-in X-rays and was told their tech was out. That part I completely understand--life happens. What I didn't appreciate was being told that I should have called ahead to check whether they were doing walk-ins. Doesn't that defeat the purpose of offering walk-in X-rays, especially when the website says they are available? I called this location before making the additional drive and confirmed they were accepting walk-ins. When I arrived, the front desk person simply nodded at me. It wasn't clear whether she was acknowledging me or telling me to come forward, so I asked if she wanted me to move forward. She just nodded again. There was no greeting, no verbal direction, and no attempt to make the interaction welcoming or even clear. Her demeanor gave me the distinct impression that she simply did not care about the person standing in front of her. Customer service matters everywhere, but it especially matters in healthcare. Patients may already be anxious about why they need imaging in the first place. Basic courtesy and clear communication should not be too much to expect. I would not return to this location. Update: I do want to add that once I was taken back for my X-rays, the imaging experience was wonderful. Daisy, who performed my imaging was kind, professional, and made that portion of the visit a very positive experience. Unfortunately, that does not change my assessment of the front-desk customer service, which was extremely poor and is the reason I would not return to this location.

Excellent "processes": - upon arrival, I was given a short…read morestack of paperwork. Before I could complete it, I was ushered in. - the tech who did the work up was knowledgeable - Dr Abide examined me and I was impressed with his professionalism and patient care - upon checking out, the rep made an appointment for me for a scan. The rep also made an appointment for me for a screening at a different facility - I was given after care instructions This is what I meant by superior "processes". Each step was perfected.

They keep sending me to collections because they are sending the bill to the wrong address! It has…read morehappened twice. I thought they updated their address after the first experience, but apparently they did not.

Ascension Medical Group is not interested in providing medical care in a timely manner or being…read moreavailable for the patient's needs. This clinic in San Marcos and the one in Buda have both been a huge disappointment. I recently moved to San Marcos and have been searching for a primary care physician locally, but I have resigned to commuting to Austin to return to my previous primary care physician, knowing that my needs will be addressed and I can access medical care in a timely manner when I need it

I've been a patient of Dr Wallace's for over 15 years now. I chose him as a doctor after two failed…read moreattempts once we moved here from Lubbock. He has been an excellent doctor and has seen me through many a health crisis. He is always pleasant and he never gives up on a situation even if he can't figure it out and I am quite the complex case! My entire family sees him and has for the same length of time that I have. We all love him and his staff who are always kind and have done so many things above and beyond that we have needed over the years. I highly recommend him and his staff to anyone looking for a doctor.

Excellent Clinic and health services !!! I'm a patient for many years here, and the Doctor, nurses…read moreand staff are so friendly and professional, I got never a complaint from me or another patients ,,, keep doing the good job !!!!!!!

Amazing physician! She takes her time and has a great bedside manner. She is a caring and…read morecompassionate doctor.

Today I was seen by Nurse Practitioner, Megan Juarez in Dr. Jamilla Stone's office in San Marcos…read more The entire visit was wonderful. The office staff was friendly and respectful, and Nurse Juarez was thorough, pleasant and efficient. I am so happy to have them as my primary care provider.

Dr Gregory L. Colon is the best primary care physician I've had in 42 years , he's attentive,…read moreinformative, answers all questions I have, caring, friendly, and very on top of his practice. The staff is very friendly , the environment is very clean, appts made are kept on time, he gets things done and your out without any issues of having to call back about medication not being called in. I definitely recommend him to anyone needing a primary care physician.

In 1996, my family and I first consulted Dr. Gregory Colon when his practice was located in Las…read moreColinas, Irving, Texas. At that time, my son was nine years old and my daughter was six. They are now both adults, yet Dr. Colon has established a relationship with us that resembles that of a family member. We routinely travel three to four hours from the Dallas-Fort Worth area to San Marcos, Texas, for our medical visits to see Dr. Colon, which speaks volumes about our trust in his expertise. I am unable to sufficiently articulate my admiration for the exceptional care provided by Dr. Colon and his staff. Over the years, he has consistently demonstrated exemplary medical attention and guidance to us. Dr. Colon is not only highly knowledgeable and meticulous, but he also exhibits a genuine concern for his patients. He consistently takes the time to listen to my family's concerns and addresses them with clear and detailed explanations. I always feel at ease and confident in his medical decisions. I wholeheartedly recommend Dr. Gregory Colon to anyone in search of a dedicated and compassionate physician. His unwavering commitment to the health and well-being of my family throughout the years has proven to be invaluable.

I have been a patient of Dr. Laue's for several years now and have always been completely satisfied…read morewith my interactions with both him and his office staff. He has always taken the time to thoroughly discuss all aspects of my medical care and given good suggestions for improving my health, I am disappointed to know that he is leaving this practice but hope that in my future retirement and subsequent enrollment in Medicare I will be able to continue to use him as my physician. Nancy H.

If all docs were like Richard Laue, the fee-for-service medical establishment wouldn't put so many…read morepatients in the poor house. In my interactions with Dr.Laue and the San Marcos Family Medicine practice, I've happily encountered health care providers who: 1. Sit down and talk with you. At length. I've never had the sense of being rushed. 2. Discuss in detail the possible causes of symptoms, and the potential implications of any treatment. 3. Take a methodical and evidence-based approach to testing, actually discouraging some increasingly popular (yet very costly) tests unless they are strongly indicated by symptoms, the patient's family and health history, or other factors. In an age when too many medical practices seem to be little more than sales offices for labs, device makers and drug companies, this family practice bucks the trend. Dr. Laue and his colleagues put the focus where it belongs: on listening to the patient and prescribing the treatment that's really needed. You've gotta love that.

The Front desk lady Dianne was so sweet and helpful at check in, the MA who helped us, Lisa was…read morevery knowledgeable and engaging with my child. The practice manager Ms Casi also came out and greeted us and was interacting with my child. I love this place!