Staff may need more training on how to care and talk to patients but thank you for Pt persistence…read moreon working on rehabilitation. Just not bc sure about staff ability and even drs ability to take care of medical issues related to perso being in this facility

Please do not send a loved one here. My mom was here for a month, they made her wounds worst and…read moredid a terrible job of rehab. She would've been better off at home. The food is awful and some of the nurses should find a job they enjoy rather than take their misery out on the patients.

Doctors are very good at this facility dr. C. As I call him is fantastic. He lives in the front…read moreoffice do a great job I would like to point out Nancy I do not know her last name. Great Dr .. great people

The staff are very courteous and friendly. They see you promptly with little wait time. The nurse…read morepractitioner takes the time to listen to you and answer any questions. I have confidence in their plan of treatment.

My physician Gaurang Shah and my Nurse Claire Fazzone were amazing. They did exactly what you want…read morea Dr and Nurse to do. I felt comfort and relief and cared for and I was seen within 20 mins of checking in. I was in extreme pain 8/10 due to a bad tooth infection that had been hurting me all week until I could not bare the pain any longer. I'm able to come home pain free and get this taken care of tomorrow at a dentist. I also got 3 days off work note and I didn't even ask so that was also awesome. This was the best experience I've had going to the emergency room. I don't have insurance at the moment and that's no problem they will be billing me. I went to two other emergency rooms and was told to pay up front before being seen which I understand but was not able to pay hundreds of dollars this day.

Be extremely cautious and careful when getting anything done in this hospital. While my surgery was…read morea success, I was not provided proper pain relief medication at my doctor's recommendation for nearly 12 hours post surgery. The order was in, but the staff simply was not available to provide the drip install. Also, pay close attention to your bill. While my surgeon and the hospital were in-network, they selected to use an out-of-network componenet to my care. I was not told about this and was billed out of network while staying in the hospital for that part. Thank god for the No Surprises Act, making the charges only $700 vs the thousands of additional dollars in the bill. But I was not told about this until more than a year later. So even though my surgery took me well over my more than $5,000 max out of pocket, I now have to pay an additional $700. Add into that... I was sent a letter so much later that I can't even appeal it with my insurance. Extrmely shady practice. Very disappointed and would not recommend this hospital.

Avoid this hospital at all costs. My husband arrived by ambulance with a pneumonia diagnosis from…read moreAscension Seton Hays. No doctor or nurse was on duty at 3 am on January 2, 2025. He received no oxygen, IV antibiotics nor was his room heated. The clerk stated she was not qualified to provide any medical treatment as the ambulance drivers tried to relay medical orders. We had to go to St David's to receive real medical care. Dr Jokic failed to even enter his room until after 10am and denied he had pneumonia. Scary that this facility is allowed to operate under these conditions. My husband was never assigned a nurse or doctor since none were present. The administrator, Jace, called and demanded to know the name of my husband's nurse. Evidently no doctor or nurse were assigned to my husband, even though there were only two other patients in the hospital. What a disaster!

Get an estimate before getting service from this hospital. I was on a business trip in Austin, and…read moredeveloped a skin condition on my neck . I went to this hospital because they were closest to my hotel. I waited over 4 hours to get brought to the back, because "no doctors were available," even though there were not patients waiting in the waiting room. They placed me on a table next to the nurses' station. Finally a doctor came by (after 30 minutes) and looked at me, confirmed it was not a spider bite, then prescribed ointment from the pharmacy. The bill was $1500 between 2 bills! Get an estimate before seeing one of these doctors. There is no place where that bill makes sense for the way I was treated.

My review is specifically re: the food. Im a seton employee and the food at Hays does seem to be…read morethe best out of this hospital, Dell Seton, and Ascension Seton. There are just more options, better snacks, and there was a day that the salmon even rivaled the salmon that's served at Dell children's on Wednesdays (which is some of the BEST quality and spiced salmon you'll find!!). Other things - there's plenty of parking and I like that the hospital is free standing and not too close to anything else. Makes it feel less cramped. The clinic spaces are nice too.

This is the worst hospital in the area. If you have time, go to Austin or New Braunfels…read more First off they dismiss medical emergencies. They don't send patients that are in need of ICU to the ICU until the last minute. And don't get me started on the palliative care doctor. She doesn't listen to your decision and continues to push her opinion, regardless if you're educated yourself. Overall they need to do so much better. I wouldn't go to this hospital.

Had a minor emergency at 2 AM, decided I'd had enough and went to Ally. Tracie greeted me when I…read morewalked in the door, was extremely helpful with getting registered to be seen. RN Nikki got me back to a room, listened to all my complaints and even had me laughing through my pain. Nikki was wonderful and made a rough situation better, she's funny, caring and over all everything I ask for in a medical care giver. Joe (tech) was ready and waiting to help me and get vitals. Dr. Patel was quick and efficient. I will continue to go to Ally for emergent needs.

Presented with a swollen painful knee. The doctor did not look at touch or even approach the bed…read more He did offer narcotics and told me to go get an MRI. I asked him if there was anything he could do now and again he offered narcotics. I left feeling absolutely appalled. The front office could not verify my insurance, fax or email a note. HORRIBLE EXPERIENCE Call me if you'd like to apologize.

I recently had a total knee replacement at Seton SW, and everyone I encountered from the front desk…read moreperson at check-in to the nurses, doctors, anesthetists, physical therapists, etc. were all so kind, patient and caring. I appreciate them all and the top notch care they provided.

I have been trying to get information about a charge for $43.50 (Laboratory) . I took my husband to…read moreER in Seton Southwest; he did not want to be treated without an idea of how much the visit would cost. After 20 minutes fighting to have a estimation, someone said the amount of $$ and he decided to leave without being treated. I have been trying to get information about this charge, but they don't keep record of me being authorized so they can talk to me; I work 8 to 5 ; I don't have him with me to authorize each time I call asking them to explain the charge for a "ghost service". Just be careful driving by 1826. You might get a bill! Thankful for the person who gave us a figure.

Fabian in the radiology department is a compassionate, cheerful, and comforting CT tech who always…read moremakes me feel so cared for and well looked after. He always makes sure that I feel like I'm getting the highest level of care.

This review is for the ER. I arrived Tuesday morning and was greeted promptly. There was only 1…read moreperson ahead of me. I was taken to an ER room within 10 minutes. I was subsequently diagnosed with a cracked rib. The whole visit took about 1 1/2 hours. This includes the check-in process, initial diagnosis, imaging, final diagnosis, pharmacy orders, and check out. Everyone had a smile on their faces and super friendly. What more can I say? Thank you Christus!

The receptionist was very sweet, caring, and informative. I was called back fairly quick. I had a…read morewonderful triage nurse, as well as the terrific nurse who took care of me during my stay. Dr Owen Parker was excellent in both the care that he gave as well as his bedside manner. Excellent care, fast, efficient, clean, I couldn't have asked for anyone better. Took care of my medical issue in a very timely manner. This was my second visit to this ER and both times I have had excellent care from knowledgeable, kind, people. I highly recommend this hospital.

The aggressive violent staff that greet senior citizens. They are understaffed. Nobody answers the…read morephone. And some voicemails are returned in 2 or 3 days. Some never answered. I'm waiting 7 days. When walking in to comply with a change of appointments on their request that's several months out. Was greeted by an aggressive disgruntled receptionist. When filing a complaint against this vengeful receptionist , I was greeted with closed doors, blind eyes and deaf ears. I am a senior citizen and am completely baffled at the least concern they give about the violent verbal abuse and laughed at in front of 3 patients in the waiting room. Staff refuses to interview the witnesses I provided, because they don't want to involve other patients that will expose this behavior that's acceptable to GRMG. And GRMC is even worse at receiving my complaint.

I have been treated great every time I've been at GRMC. At the from desk, imaging, physical therapy…read moreand labs.