This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

I had the handle break on one of my Bric's suitcase and living in Nashville did not have a local…read moredealer for repairs. I contacted Bric's who referred me to their webpage where a list of approved dealers were listed. I contacted Square Luggage and sent the requested information and photos of the broken part. They were extremely helpful and told me the cost if the part and shipping which I found very affordable. After a quick phone call they were able to have the replacement handle to me and the suitcase again looks brand new. I likely won;t be able to shop their store directly; however, reviewing their website I will definitely keep their information for any future needs.

I live in California and Square Luggage is the ONLY shop that could help me with my Rimowa Luggage…read moreneeds. Since Rimowa's customer service and quite honestly the company in general is terrible in taking care of their customers (another conversation) THANK YOU Square Luggage for taking care of my luggage needs. They are super knowledgeable, kind and will help you with your repairs. Highly recommend!! Thank you Gentlemen.

I had a complicated repair job…read more My $6,000 John Suttner concertina case was broken because the lesser quality hinges had entirely snapped off, and were barely useable. In fact, my concertina fell out of it's case, on a snowy day, and onto the pavement. By the grace of God, the instrument was not seriously harmed beyond a nasty scratch. I was sure that Altman's was going to use plastic or something etc. I spoke to them concerning my trepidation. They said that I would be very happy with the result once complete. Considering that I paid less than I expected, I was very pleased with their work. They had to remove the lining and put it back etc. They ordered the best quality well-made hinges with stops that allow you to leave the top of the case open, now and then, without the hinges simply snapping over time. Note: It is still better to lean the top of the case against a surface etc, Prior to this the case had to be leaned against surface area all the time or the hinges would snap over time pretty quicky.

Great service! I was greeted warmly as soon as I walked in. I already knew what I wanted and the…read moreteam added more information that helped with my decision. I also appreciate Emet's patience and help in sorting out the gift cards I needed to use to partially pay for the luggage. It was a good price/deal overall and I'm happy with my purchase!

Didn't find what I was looking for because they where understandably out of duffle bags summer and…read moreall. I will say the lady that works there was very nice informative I will be back for a second look on carry ones and what nots. There's parking on the street

I work as a flight attendant so I was looking for something not too expensive but reliable for the…read moreairport and this was just the place. Best part is that I was able to trade in my old suitcase (they recycle them and give you a discount) and walked out with a new one. Albert's customer service was great, he brought me a variety of bags and showed me all of the functions and differences. Prices are great also. Highly recommend!

This is Newark. It's a huge baggage claim area. They have two count them two stalls in the men's…read moreroom. The women's bathroom while I haven't been there has a huge line and there's almost no one here poorly designed great great first opinion of the US. What are they thinking?

Baggage Claim is a big luggage store. The moment I walked in I was automatically helped with kind…read moresalesmen to find the best possible luggage. They have a really big selection of various brand names with really fair prices. If you're traveling and need any type of baggage or travel accessories, this is the place to go!

Very friendly and knowledgeable staff helped me choose the right luggage. Also, great selection and…read moreprices! Highly recommended.

One of four luggage stores in The Mills. There doesn't really seem to be any reason to shop here…read moreinstead of the Samsonite outlet or the Tumi outlet since the prices are similar and it's not really clear what you're getting from this store. EDIT: If this doesn't seem to make sense, it's because I wrote this review for a place called "Luggage Outlet" saying that you should go to "Samsonite Outlet" instead, and then the yelp mods decided that to delete "Luggage Outlet" and move my review to "Samsonite Outlet".

This place was a lifesaver. I went the day before my flight, when I still hadn't been able to…read moreacquire an adapter for Nepal (universal adapters don't work). I called ahead and the employee (owner?) said they had an adapter for Nepal. I made it to the store thirty minutes to close and not only got the adapter I needed, but also a microfiber towel I had been looking for! They have almost all travel needs you can think of (money belts, toiletry bottles and cases, luggage and bags, water bottles, etc). After my purchase, the employee offered us a cold water for the hot day. Refreshing! Overall, a successful and delightful experience at The Travel Store.

Terrible. They had listed special hours of 11am to 1pm on Thursday for some reason. I needed to buy…read morea adapter and packing cubes for my trip later that evening. I got to the store at 12:36pm and they were closed. I expect stores to honor their opening and closing hours. I wasted time and money.

Amazing customer service. Kind, polite and honest. Every major brand available. I will…read moredefinitely come back for my next purchase!

Good selection of backpacks and suitcases. Very friendly and helpful employees. I will come back in…read morethe future.

Absolutely the best! This is the place to go! Friendly, expert service. Quick and reasonably priced…read moretoo.

I was in and out within 10 minutes. My Gregory hardcase had the zipper pullers slashed, and even…read morewith Gregory replacement pullers in hand, I was having a really hard time finding someone who could swap out the broken ones for them that didn't require an expensive shipping cost. A to Z Luggage fixed the problem before I finished paying! Quality, quick and reasonably priced!

I received my Away Carry On Flex in good condition…read more Unfortunately, mine arrived with a defective lock and I couldn't input a code. That's where things went south. I had to deal with Away customer service. You can't talk by phone to Away so you have to communicate by written message via their website. A real pain for an item this pricey. After a lot of back and forth, they asked me to take a video of the problem! This is a real imposition on the customer, but I did it anyway. I ended up sending it to them in 3 different video formats (something the average customer wouldn't do but I'm a video editor) because NONE of them worked. As if I hadn't spent enough time on this, their next solution was to send me a lock repair kit! I would have to install it myself. I am not handy and I refused this "help." Eventually, they simply did the right thing the way they should have in the first place and sent a replacement. The lock on this one works fine. The new Flex arrived in a very nice silk-like bag which hadn't been included in my first order and this time the packaging included a QR code that sent me right to convenient videos that explained the lock and other details. All very nice: but why didn't I get these the first time? Unfortunately, it still had the world's worst-designed luggage tag. If someone with an engineering degree would tell me how it works, I'd appreciate it. All in all, if I knew it would take hours of my life to deal with a minor problem I would not have ordered this item from this company. I have no complaints about the product itself as long as it works the way it should. And no one at the company was mean or nasty. But heaven help you if anything is wrong and you have to deal with Away customer service.

Away Travel does not honor their Lifetime Warranty. I purchased 2 Coastal Blue Expandable…read moreSuitcases in February 2026. The black internal compression pad was defective and completely unusable. They mailed a navy navy blue piece, which completely clashes with the Coastal Blue exterior and black interior. This is a premium suitcase that I have barely used. Forcing an aesthetic mismatch makes the bag look cheaply patched together and ruined. Since they cannot supply a matching component to fix this manufacturing defect, I asked for a full bag replacement under Lifetime Warranty. I expect the premium product I paid for to maintain its functional and visual integrity. They did not, and the inside looks awful and I am forced to keep it when they could easily exchange. Terrible experience!