This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

I had the handle break on one of my Bric's suitcase and living in Nashville did not have a local…read moredealer for repairs. I contacted Bric's who referred me to their webpage where a list of approved dealers were listed. I contacted Square Luggage and sent the requested information and photos of the broken part. They were extremely helpful and told me the cost if the part and shipping which I found very affordable. After a quick phone call they were able to have the replacement handle to me and the suitcase again looks brand new. I likely won;t be able to shop their store directly; however, reviewing their website I will definitely keep their information for any future needs.

I live in California and Square Luggage is the ONLY shop that could help me with my Rimowa Luggage…read moreneeds. Since Rimowa's customer service and quite honestly the company in general is terrible in taking care of their customers (another conversation) THANK YOU Square Luggage for taking care of my luggage needs. They are super knowledgeable, kind and will help you with your repairs. Highly recommend!! Thank you Gentlemen.

This is an amazing old school business that still cares about serving customers and having a walk…read morein experience. Happen to meet the owner and he was very nice and welcoming. Prime nyc location too. Worth a visit if in the area and looking for luggage or a bag.

I had a complicated repair job…read more My $6,000 John Suttner concertina case was broken because the lesser quality hinges had entirely snapped off, and were barely useable. In fact, my concertina fell out of it's case, on a snowy day, and onto the pavement. By the grace of God, the instrument was not seriously harmed beyond a nasty scratch. I was sure that Altman's was going to use plastic or something etc. I spoke to them concerning my trepidation. They said that I would be very happy with the result once complete. Considering that I paid less than I expected, I was very pleased with their work. They had to remove the lining and put it back etc. They ordered the best quality well-made hinges with stops that allow you to leave the top of the case open, now and then, without the hinges simply snapping over time. Note: It is still better to lean the top of the case against a surface etc, Prior to this the case had to be leaned against surface area all the time or the hinges would snap over time pretty quicky.

Didn't find what I was looking for because they where understandably out of duffle bags summer and…read moreall. I will say the lady that works there was very nice informative I will be back for a second look on carry ones and what nots. There's parking on the street

I work as a flight attendant so I was looking for something not too expensive but reliable for the…read moreairport and this was just the place. Best part is that I was able to trade in my old suitcase (they recycle them and give you a discount) and walked out with a new one. Albert's customer service was great, he brought me a variety of bags and showed me all of the functions and differences. Prices are great also. Highly recommend!

This is Newark. It's a huge baggage claim area. They have two count them two stalls in the men's…read moreroom. The women's bathroom while I haven't been there has a huge line and there's almost no one here poorly designed great great first opinion of the US. What are they thinking?

Out of business. No longer in business. This business is not open any more. Don't bother coming or…read morecalling.

Very friendly and knowledgeable staff helped me choose the right luggage. Also, great selection and…read moreprices! Highly recommended.

One of four luggage stores in The Mills. There doesn't really seem to be any reason to shop here…read moreinstead of the Samsonite outlet or the Tumi outlet since the prices are similar and it's not really clear what you're getting from this store. EDIT: If this doesn't seem to make sense, it's because I wrote this review for a place called "Luggage Outlet" saying that you should go to "Samsonite Outlet" instead, and then the yelp mods decided that to delete "Luggage Outlet" and move my review to "Samsonite Outlet".

Terrible. They had listed special hours of 11am to 1pm on Thursday for some reason. I needed to buy…read morea adapter and packing cubes for my trip later that evening. I got to the store at 12:36pm and they were closed. I expect stores to honor their opening and closing hours. I wasted time and money.

This place was a lifesaver. I went the day before my flight, when I still hadn't been able to…read moreacquire an adapter for Nepal (universal adapters don't work). I called ahead and the employee (owner?) said they had an adapter for Nepal. I made it to the store thirty minutes to close and not only got the adapter I needed, but also a microfiber towel I had been looking for! They have almost all travel needs you can think of (money belts, toiletry bottles and cases, luggage and bags, water bottles, etc). After my purchase, the employee offered us a cold water for the hot day. Refreshing! Overall, a successful and delightful experience at The Travel Store.

Amazing customer service. Kind, polite and honest. Every major brand available. I will…read moredefinitely come back for my next purchase!

Good selection of backpacks and suitcases. Very friendly and helpful employees. I will come back in…read morethe future.

I was in and out within 10 minutes. My Gregory hardcase had the zipper pullers slashed, and even…read morewith Gregory replacement pullers in hand, I was having a really hard time finding someone who could swap out the broken ones for them that didn't require an expensive shipping cost. A to Z Luggage fixed the problem before I finished paying! Quality, quick and reasonably priced!

These guys know what they are doing. I LOVE my 15-year-old Delsey bag. Which is no longer made…read more (why do companies always discontinue the products I love?) A to Z repaired it twice and it's still going strong. And they don't overcharge.

Why all the negative reviews?!…read more We have had our AWAY carry-ons over the years (five plus years to be exact) and they've stood the test of time & place, travel to and from: Italy + Jamaica + Munich, Nuremberg, Düsseldorf, Berlin, Germany + Prague Czech Republic + Vienna & Salzburg, Austria + Toronto, Montreal, Canada + Virginia + Vermont + DC + Maryland + Colorado +Massachusetts + Maine etc... The luggage takes the rough & tumble. Thrown about everywhere. Their product stands up! I guess people just only write when they want to complain. Yes, you know who you are. In my experience you get what you pay for. AWAY makes good durable luggage. I always bought Samsonite in the past - similar durability, but without the looks. No complaints. Thanks for reading.

If I could leave ZERO STARS for Away and their customer service I would. My family have been loyal…read moreAway customers for many years. I bought the glossy style with my mother for my daughter in both the carry on and the train case. With only ONE TRIP they are completely destroyed. The finish is completely untenable for travel yet no warning is given to the consumer. We of course expected the same quality of our other bags. Despite the fact that the items were purchased last week and we only made on trip, they will not help us at all with the purchases. In these times, purchasing expensive luggage is a luxury and this company does not care about their consumer nor do they back up their products. Incredibly disappointing and we won't be purchasing from them ever again.