This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

Store sells variety of products at discount. Somehow it has considerable amount of inventory. But,…read morethe store is kinda messy and things are spread in disorder. And in order to find things, you may have to scramble around to see if it is available or the missing half is somewhere around. The crowd can be rowdy and unbehaved... I would avoid shopping this place unless it is necessary...

"After a year without coming here, nothing has changed. Endless lines, only two cash registers…read moreworking, and the restroom is for employees only. Absurd."

If you're in NYC and need shoe or bag repairs, you have to check out Cobbler Shoe on 225 W 23rd St…read more I had such an amazing experience there--the craftsmanship is seriously top-tier. They brought my shoes back to life and made them look incredible again. Not only are they amazing with shoes, but they do beautiful work on bags too. You can tell they really care about what they're doing and take pride in every detail. On top of that, they're some of the kindest, most welcoming people you'll meet. It's rare to find a place that combines skill, quality, and genuine kindness like this. Hands down the best shoe repair spot in town. Bring them anything that needs fixing--you won't regret it!

Ridiculously overpriced for replacing soles. Not helpful. Did not go to this person .read more

Modern Leather Goods is the only approved Briggs & Riley repair vendor in Manhattan, which is…read moreexactly why I went. The zipper on my cabin carry-on had jammed completely and I couldn't get the bag open or closed properly. I brought it in expecting to leave it for at least a few hours if not a day or two. Instead, the person helping me took a look, got to work, and had the zipper unstuck and running smoothly in about 15 minutes while I waited. What really impressed me is that he didn't just fix it, he showed me how to handle it myself if it ever happens again. His technique: overstuff the bag so the fabric draws out and the tension increases around the zipper track, then give the caught area a few firm flicks with the edge of a credit card. The added tension plus the flicking releases the fabric from the zipper teeth. Simple, clever, and the kind of trade knowledge you only get from people who have been doing this for a long time.

I have two old Ferragamo handbags that lost their luster. I tried spiffing them up myself and…read morewasn't very successful. Modern Leather in Manhattan was highly recommended. I filled out the paperwork on the Internet and mailed the leather bags to their Manhattan shop. I received a call the day the handbags were received. I gave a credit card number to repair both bags for $150 and $35 shipping and handling. I was told the bags would be returned to me within two weeks. The bags were returned by FedEx and have a glossy luster and shine now. The black bag looks like new and the white is better but not perfect.

Cobbler Express is simply the best! I've been coming here since 2016 and even after moving to…read moreChicago, I only bring my shoes back here- they are the only place I trust with my shoes! They're also super accommodating with rush turnaround so I can get my shoes before I have to go back to Chicago - so thank you!!! Definitely come here if you're looking for the best, highest quality shoe work that lasts for years and protects your shoes.

Highly recommend Cobbler Express! I brought in three pairs of designer shoes that were in rough…read moreshape, and got them back looking almost brand new. I also had protective soles added to two new pairs of Margiela Tabis, and the work was flawless. Great craftsmanship, fair prices, and I'll definitely be back!

Don't use this company. Its been a year since they got my package lost. Never picked up my phone…read morecall or replied my email. 这家公司骗人，说是走正规渠道，正常清关，关税包括在运费里。结果寄普通的包裹都被扣，打电话发邮件都不理。

From the owner: FedEx Global Shipping Center in College Point, Our mission is to let your travel luggage free and…read moreworry free. We are committed to deliver your luggage/baggages to any place in the world safe and secure by the most simple and efficient way, at the same time, you will save lots of money and time. (Voucher only available for domestic luggage / international luggage delivery services)

We picked up OurBus right across from the Javits Center, in the middle of the street…read more The storage bins were labeled, one for Baltimore, the other for DC. He scanned our ticket and we boarded. The bus was pretty full, so we ended up sitting separately. The above head storage bins are kind of tight, so I had to take something out of my over stuffed backpack to manage to wiggle it in. While my purse sat on my lap. I liked the foot rest and the hook on the handle on the seat in front of me. Trash bags were hung here and there. Looks like they also provided small bottles of water for us, though we had to grab those ourselves. The electric plugs didn't seem to work, but perhaps the ubs plugs in the ceiling did. Our driver was a great communicator. He set expectations so we knew that we had a 20 min rest stop before arriving at Baltimore, and pointed out things to help us to pay attention and to get back to the right bus. He warned us that given current construction that we were sure to arrive later than what our tickets said, and gave us his best eta given the circumstances. Another passenger later commented that the bus bathroom was clean. We kind of ended up being dropped off on a brightly painted bridge in the middle of no where - perhaps on Maryland Ave?, by a bus stop. A short walk from Penn Station.

Very disappointing experience…read more My family arrived at the Worcester, MA bus stop at 7:35 PM for a scheduled departure. We waited continuously until 8:10 PM, and the bus never arrived. When we contacted customer service, we were told the bus had already left at 7:47 PM, which is simply not consistent with what we experienced. Instead of investigating the situation or showing any empathy, customer service insisted the bus had departed and refused to offer a refund or any meaningful resolution. It's extremely frustrating to be told we missed a bus that never appeared while we were waiting at the designated pickup location. Reliable service and responsive customer support are essential for travelers. Based on this experience, I cannot recommend this service and hope the company improves both its bus tracking and customer service processes.

Priscila did an AMAZING job coordinating our Italy vacation. Two weeks, 4 cities, multiple tours,…read moretrains,flights, hotels, and everything went PERFECT! Would recommend to anyone looking to do a trip to Italy

Our experience with Tour Italy Now, and specifically our agent Priscila Siano, was above and beyond…read moreexpectation. We had never been to Florence, Cinque Terra or Tuscany before and the thought of trying to blindly plan a trip without guidance was overwhelming. Priscila listened to our goals and planned a trip allowing us to see and enjoy Italy. Not every vacation allows you to have time to absorb the culture, but our trip was planned implementing the perfect pace. We started in Florence which is a high activity city, went next to Cinque Terra which was toned down a bit and ended in a relaxing villa in Tuscany. Every detail was carefully considered with recommendations for sights to see, restaurants, even specific meals to consider! We had just the perfect amount of scheduled activities and days of leisure to explore as we wished. Priscila secured three days with private drivers who spoke English to take us to smaller surrounding villages-STUNNING. We knew exactly where to go, which train to take, had vouchers to tours so lines were skipped, and we stayed at BEAUTIFUL locations where everyone was friendly and the food outstanding! But most ESSENTIAL was the support Priscila provided when our airline was delayed, connecting flights missed, luggage lost, and problems with the airline not issuing a boarding pass. Travel can have a large stress component, but she had our backs ALL THE WAY! We don't know what we would have done without her continued support throughout our trip. It was a trip of a lifetime and we would do it over a millions times because of the superb planning and support provided by Tour Italy Now and Priscila Siano. Mille grazies!!! Forever grateful, Anne in Atlanta, GA

Hours are either incorrect or does not answer the phone or have a Voicemail. Hopefully they can…read morework on this in the future to avoid any potential missed business

From the owner: We Specialize in: Rental Cars, Cruise, Flights, Hotel Bookings, Theme Parks Shows & Attraction and…read moreTravel Insurance around the world. High End Personalized Travel Services.