This is the worst company I have ever dealt with -- EVER. I would not repeat business with them. They changed the value of my items after I filled out an inventory, and when items went missing (which I did not expect since I hired them to ASSURE my bag gets to me without problems) they blamed me for it.....and everyone else (like customs) My bag landed in a city and sat there for 2 weeks with a so-called broker before it got to me. In the meantime, I am waiting for my stuff. These people are incredibly incompetent - don't even know the customs rules, and tried to tell me that customs keeps clothing when they want to. That was their excuse for my missing items. From my experience, customs has been excellent, and leave notes and a sticker on bags when they check something. My bag arrived 2 weeks after I did missing many items - DHL actually called my host (in another country) asking her for duties on the bag (there were none) & thankfully my poor host did not pay them. There was blantant miscommunication all throughout the process. They promise "hassle free" service, but this company gave me more headache than I could have possibly imagined, and I still had to pay for it. So think about it - would you pay for this service???? I only asked for a refund about 5 times, they never refunded it. They said the best they could do was $250 which covers about 1/3 of the cost of my missing items, and then argued the value I originally placed on my items. Why on earth would I hire someone to ship bags and pay a whole lot to send clothing that has no value? Headache, headache, headache - I would not wish this service on anyone...please do not waste your money. Check your bag with the airlines - you have the same risk of stuff going missing, and it's free. You will have the same worries and not have to pay for them. I threw my money into the toilet - this company is heartless, and they are nasty - not able to own up to their mistakes. I was in a cold and rainy country with no warm rainwear. Try being in a cold isolated area without the gear that you sent/INSURED no less and needing to purchase everything all over again!!! Don't waste your money. Ship it and clear it yourself. Save yourself the hassle of dealing with THESE complete idiots. I have many friends in the NYC area and I am telling all of them to beware of this company - They have no integrity & treat their customers like pooh. read more