I don't know what magic Darrell (sp?) performs, but he is amazing with Shelton. Multiple groomers…read morehave been unable to clean his ears or trim his paws, but Darrell has been amazing in both! If you could have seen the before of his ears . And he's so content when he leaves compared to Petco or PetSmart in which he vocally an physically demonstrated his discontent. I imagine it's skills, patience and being a dog whisperer!! I appreciate the all around care as Shelton doesn't get along with other dogs and needs special shampoo (brand is recommended by groomer and Paw Place). Cuddles for the new appointment system.

Everything,they everything i asked for.there's nothing really more I can say but they saved me from…read morea very long trip and I really appreciate your support

This is a wonderful small business in Hyde Park. They carry a good selection of high-quality dog…read moreand cat foods and will happily special-order foods for you if they don't have it in stock (I did this for a number of years for my cat with special dietary needs). They also have really cool natural treats, like pig ears and similar pet chews, toys and other stuff. If you feed raw, this should be your go-to. The owner is super sweet and helpful and organizes doggy social days from time to time, and she also fosters kitties from Hyde Park Cats, so you might get lucky and pet an adorable kitty up for adoption.

Great selection of quality food for our cat! The staff is always helpful and really makes you feel…read morewelcome.

I had great customer service and I love my snake vuk, I had a great time come in to buy snake food…read morethe small mice were great to buy every time she ate them

I wanted to give zero but it's not an option…read more My husband took our husky to a grooming appointment at PetSmart, trusting that he would be in safe hands. Instead, he received a call that a pitbull had broken loose from its kennel and jumped into Marshy's kennel and attacked him. My dog sustained a neck wound and had to be rushed to the emergency veterinarian for treatment. After an emergency vet visit, tears, and a lot of shock, I brought my dog hurt, with a hole in his neck ungroomed. He sat in a kennel for 1 hr and 30 min before being attacked. Now he is recovering, but the hole in his neck keeps breaking open. I should not have to be dealing with this! No pet owner should have to go through this after leaving their dog somewhere they believed was safe. I'm heartbroken, shaken, and honestly very angry! I didn't get a call from the store manager to check on my dog. They didn't give a damn. PetSmart covered the initial vet bill, I have not been given a clear explanation of how this incident occurred. The store manager stated that there were scratches on the divider but could not explain how one dog was able to access another kennel. This raises serious concerns about facility safety and supervision. Don't take your dog to this shit hole or any petsmart for that matter.

Cute little shop for the neighborhood. Driven past it many times. Stopped in for a birthday treat…read more Saw different options for treats. So much too look at. The lady behind the counter was very nice and knowledgeable. My sis mentioned it might have been Laura the owner. I'm sorry I didn't catch her name. She gave me quite a few options and gave samples of dog food. I'll definitely be back for treats and give my business to neighborhood shops.

Our boys love it when we bring them here. The woman who works at the front is always SO sweet to…read moreour babies, giving them samples and plenty of pets. The treats are top-notch. We trust the selection that they stock, which is harder to do at big stores. Plus it's great that we get samples, so we don't end up buying a load of treats that they don't end up touching. We've gone in for baked treats, fish oil, poop bags, chews, training bites, etc. Next time we stock up on food (we buy Open Farm), we'll probably get it from here. Support local!

A great place to purchase inexpensive wet food for the ferals. My own cats eat prescription food,…read morebut I always stock up when I'm nearby. If you sign up for emails they usually let you know about discounts, etc. and I've gotten so much for a reasonable price. I like going here so much I've stopped going to Petco and Petsmart, the prices cannot be beat!

Went in there for a nail trim for my dog, groomer instead of stopping when he heard my dog cry. A…read moreperson who enjoys animals and cares for them wouldve stopped when he heard the first cry. Nasty attitudes both groomers had, and the way he handed over my dog was so rude and disrespectful, and basically told us to "get out" when we asked for a ticket to pay. If you dont enjoy dogs or dont have the patience for grooming, then maybe its not the right job for you

They have free parking, but the entrance is in the back near the parking area so you won't be able…read moreto get into the store from Roosevelt Avenue. They have a vet service as well and they have fish and they have food for cats and dogs mostly but they also have other pets like ferrets inside the store. The staff were very friendly and nice and patient. They also do a donation where if you donate 510 1520 or more you can get your pets name written on a piece of paper that is in the shape of a heart to say thank you and your pets name will be remembered On their wall.

I have used Petco for grooming services for some time, but first time in this Chicago location…read more First for my Bedlington Terrier "Mr. Pibb", and now for a new Bedlington Terrier, "Ferris Bueller". Both have been trained as Service Dogs. They check my blood-sugar level by smell - I am diabetic. Ferris was booked into this location at 613 W. Roosevelt Road, Chicago on July 9, 2025. There was some delay in staff arriving at this location at the booked time of 8:00am, but someone finally arrived and took my dog. He was returned to me at about 11:30am. He looked fine. Subsequently, he has developed a large patch of black hair on what is a light gray to white dog. This was due to some kind of injury being done to him during the grooming session at your facility that damaged the hair in these locations. Perhaps a burn. The abrupt change in color is a known result of skin injury, often during grooming by a careless or inexperienced groomer. This is well-documented including by the AKC. I've also attached a photo showing the injury area. I've owned a Bedlington Terrier for over 16 years and this is the first experience of groomer injury to my dogs. I'm hopeful that there isn't any longterm damage to Ferris Bueller from this grooming. Reports directly to Petco are ignored.

Very compassionate staff. The go above and beyond to care for all the precious animals in their careread more

After my dog's passing.... I had alot of food, treats and other care products left over…read more So, I went to this shelter location and dropped off the food/treats there. This facility (62 S Wabash) is an intake location. If have questions about animals they are willing to help. So, if you find a lost animal or you can't simply take care of your pet due to a variety of reasons.... You can simply drop the animal to this location and they will try to reunite the lost animal; network with the various animal organizations and/or contact the veterinarian for it's well being.. The staff are very nice, friendly to me and the animals inside. This location has a unique history dealing with a variety of animals. Since this location looks old from the outside, however it's what goes on in the inside that counts. If I had extra money on the side, I would love to give the building a face lift (rehab) because it really needs it. The animals will be temporarily given shelter, food, water, treats, walks, etc. Until the next step (reuniting with their owners, being transferred to an animal location and/or shelter). It smells a little bit and I don't think the smell will ever go away due to it's long-life-legacy of giving care for the animals. Chicago Animal Adoptions and Pet Adoptions, Chicago Vet Clinic, Lost Dog | Animal Welfare League http://www.animalwelfareleague.com/

Very very clean shop! Well organized And very professional I bought most of my corrals as well as…read moremajority of my saltwater fish that's inside of my community saltwater tank from these guys and the entire ecosystem in my saltwater tank is thriving Just wish they had more of a variety of saltwater fish

Bought a first new fish tank. Just a small glass 10 gallon. Guy was super knowledgeable. We…read moreactually got a red betta and a handful of other fish breeds that are okay to be with her. He help us set up everything in most efficient and affordable way. 1 small neon tetra died first night. Came back for more a week later and they were out. Met a different guy who was shocked by the fish the first one sold me, actually tried to gaslight me that I was wrong about fish type, like come on you think I didn't research and photograph/video my new fish? He said one should have not been sold to me bc it can be reckless and dangerous to others and would grow 6 inches! He's been fine but we will see ha. Anyways we bought 4 others different breed (purple harlequins) also supposed to be good w betta. Unfortunately all 4 died within a few days. So far original 3 are doing well. Will go back for more neon tetras when they get more.

Was referred here by an associate to get help with tank repair and ended up not needing the repair…read moreI thought was necessary. So, I ended up taking a chance on buying a marine fish. Although, my wife was getting tired of losing fish we'd purchased from a store in Tinley Park and was losing interest from the hobby. I explained my dilemma to the store owner and he agreed to help me win my wife's trust back into the hobby. Let's say I haven't lost any live stock since working with him. Wife is back on board and excited to redecorate the aquarium. Thanks for the great store experience and future endeavors.

Animal care was decent, fish care was great, clean. All the…read moreanimals were healthy and the owners were knowledgeable

What could be improved at this pet store, is for the animals and fish to actually be cared for and…read moretreated humanely. One reviewer named Rachel managed to grab a couple of pictures of the filthy stagnant low water fish tanks. They don't allow anyone to take pictures, because the reptiles and birds are kept in even worse conditions. with the majority of their birds being stuffed in very overcrowded small cages, until someone buys them or they die. They will cheat you and sell you animals that they know aren't the correct sex that you were looking for. Like selling female canary's for the price of singing males. And they often have endangered species of exotic birds for sale. This store is as cruel, inhumane and filthy, like a slave trade for animals. They should be inspected for their numerous health violations, and shut down.

Buyers beware! This pet shop keeps their animals is horrible conditions. The fish tanks are low on…read morewater and over stocked. No plants in the tanks as far as I could see which is horrible for fish mental health. Also the store employees have nasty attitudes.