I had an option this morning of a 7am or 8 am grooming appoint for my...I selected 7am since that…read morewould have worked out perfectly for my schedule today. I arrived at 6:55am and got out of my car at 6:59. No one answered the doorbell, an employee showed up but couldn't enter since the manager had not yet arrived, there was also another employee in her car waiting... long story short one employee call the manager at 7:26. He answered his phone and said he'd be another 25 minutes, which was completely unacceptable! Therefore, since the manager was an hour late, I had to leave because I had other plans. I found another groomer for my dog and I was very happy with the results.

My pup has been groomed here over a year and I've always been pleased. I took Cairo in today and…read morehis cut was so botched. I explained that he did have some matting. The groomer, Edith, felt through his fur and said it wasn't bad. I told here there was matting on one ear and he would need to be cut shorter on his ears. She felt it and agreed. I received a call that Cairo was ready for pick up, at that time I was informed that Cairo wouldn't allow the clippers near his face. No worries, they told me that before. When I arrived to pick up, I was greeted by another groomer. All the groomers were grooming dogs, including Edith that groomed Cairo. Normally, she greets me upon pick up. This time she kept grooming and the other groomer stopped grooming the dog she was with. Edith never even looked up. I didn't recognize my dog. I can understand having to cut a dog low, due to matting but I would still expect it to be even. He was botched and his tear stains and fur under his eyes was untouched. When he's gotten a wash the tear stains lighten some. It looked as if she just took the clippers to him, carelessly. I don't normally complain but this was horrible.

I love shopping and contributing to this business because you can tell they care for the animals in…read morethe establishment and the clients as well they carry a great variety of products and they also sell treats by the pound

What a great local pet shop. We were looking for a specific dog food m. They were able to get it…read morein stock quickly and a cost similar to the on line store. Staff is friendly and knowledgeable.

Their sales prices are great! Besides that, I had purchased a large bag of dog food that was…read moresupposed to be delivered the next day. I was worried because we had snow/rain mix predicted for the whole day. Pet supplies plus delivered the same day. I'm wondering if they were concerned about the weather also.

Pet food is very expensive. I would say on 5 or more occasions employees have help me get the best…read moredeals. Every other pet store I go to this never happens. Including other pet supply plus stores. Because of that I will only shop at this location. Thank you!

I recently purchased a 5/6 fish from here, which I later found out was all sick with ICK which made…read morealmost made every fish inside of my community tank sick 90% of my fish died in the matter of days and they had been doing perfectly fine before I introduced the fish from this fish store into my tank had to do a complete detox of my community tank to get the Ick out of my tank with the help of PetSmart I try so hard to support small business instead of the large corporations, but it's unacceptable. I lost my whole community tank fish that I had for multiple months some almost a year just because I wanted to support a small business and introduce some of their fish to my community tank cost me the lives of all my pet fish I've had for sum time that I've watched grow

Thanks so much to Golden's Tropical World! I absolutely love…read moresupporting businesses in my own community. A friend told me about this place so I was eager to go. To top it off, they are beyond reasonable. I needed 10 gold fish for my son's birthday party (Sesame Street Theme). I needed the 10 fish bagged separately lol. The owner has a bit of dry humor and is somewhat of a jokester. In saying that, when I told the guy I needed them bagged separately he was totally against it. However, he bagged them separately and said he would charge me extra for the bag which totaled out to be an extra $.20 (yes, twenty cents lol). I also purchased food and my bill came out to be under $4. I can tell you now that Petsmart and Petco are much more expensive than this local store.

This used to be LET'S PET PUPPIES on Ashland in Lakeview. Guess what? The dogs still get sick and…read morethey are kept in the same awful conditions. Get this place shut down! No animal deserves to live like this. If you are thinking about getting a dog go to a shelter where someone will tell help you find the right dog for you and give you all the information you could possible need. Plus it's hundreds of dollars cheaper and part of the money you spend goes to help keep animals in fair living conditions until they find their forever home!

Excellent place. Very clean and friendly people. I have 2 faithful companions from them;over…read more30years I have taken my beloved to be groomed and boarded when I have to leave them for work. They have always taken great care of my loved ones. I am bewildered by these past reviews, as this is not what I experienced from this place.

When I first walked in I was so glad to not have to hold my breathe like I have to do sometimes…read morewhen walking in a groomer or vet. She was so nice and kind and I loved that she was able to cut my larger dog who is German shepard retriever mix. This is the second time he has been with her and I was very satisfied both times. I have not always done well at keeping him groomed because of my work schedule. But seeing how great he looked reminds me to so better. I'm so glad shes located right at the end of my block but with her great services and prices I would drive anywhere she was.

I sooooo wanted this to work out because the location is convenient! Plus, my neighbor with sister…read moredogs wanted to follow if it worked out. It did not. The shop itself is nice and convenient parking. However, my experience was not good, with those same issues others have mentioned. And she cut skin off my dog's face.

I was there recently. They only had a few cats. This made it difficult for me to find the cat I…read morewanted.

I'm disappointed with my experience trying to adopt through PAWS…read more I first visited the shelter to meet Neptune, but he was being housed in the stray section rather than the adoptable area because there was no available space. I was told that if I wanted to meet him, I needed to submit an adoption application and schedule an appointment. I submitted my application on June 6 and did everything I was asked to do. Since then, I have called PAWS at least twice a week and sent multiple follow-up emails asking for an update on my application and whether I could schedule a visit with Neptune. I also reached out about two other cats but never received a response regarding them either. I completely understand that PAWS is short-staffed, and I truly appreciate the work they do for the animals. However, communication with prospective adopters is just as important. Even a quick email saying that my application was still being reviewed, that there was a waitlist, or that another adopter was ahead of me would have been appreciated. Instead, after nearly a month of waiting and repeatedly trying to get in touch, on July 2 I finally received a very short email simply stating that Neptune had been adopted. While I'm genuinely happy that he found a home, it was extremely disappointing to spend weeks trying to communicate with no meaningful updates, only to receive a one-line email at the end. Also, I dont understand not trying to maintain a good communication and just keep the adoptees in the loop, it is actually frustrating when there is nothing i could do rather than emailing and calling them, it just is not fair. ( I am saying this based on all the previous google/yelp) reviews i have had, it does seem like this is an recurring problem and there has been nothing done to solve this, just seems suspicious at last. I hope PAWS can improve its communication with prospective adopters. Many people are genuinely trying to provide loving homes for these animals, and applicants deserve timely updates, even if the answer is simply that a cat has already been adopted or that there is a waitlist. Better communication would make the adoption experience much more respectful and transparent for everyone involved.