Lucky Strikes either needs to hire new crew and increase sales training hospitality. Actually both! This is the second Sean I bought passes for my family and have had consistent lack of positive treatment. As a black family who tips 25% or more on average. I have sat through 2full games and have had servers come pass our table and serve ther families sitting next to us. At first I thought maybe they're understaffed or working through the kinks of operating the business. However from last year to today it's the same lack of effort and service. No excuses needed for negatively profiling black famines at this location. I will be taking our business elsewhere. read more

We came here expecting a fun night out with friends, but what we got instead was an evening filled with harassment and uncomfortable treatment from the staff. The negative experience started almost immediately. As soon as we sat down in our lane literally moments after arriving a worker came over and aggressively told us we needed to put on bowling shoes. This was frustrating because we had just gotten there and hadn't even been given a chance to settle in or get our shoes on before being singled out. We also weren't sure Not long after that, things escalated. We had ordered drinks and, as required, provided our IDs to confirm our ages. Despite doing exactly what was asked, the staff later accused some of us of being underage. This accusation was not only baseless but also insulting, especially since they had already verified our IDs earlier in the night. From that point on, the staff's behavior made it nearly impossible to enjoy ourselves. Workers kept pacing back and forth past our lane, watching our group closely the entire night. It wasn't the casual glances you'd expect from employees making sure customers are okay it was obvious and invasive. It felt less like they were checking on guests and more like they were monitoring us specifically, and it gave the entire night an uncomfortable and hostile tone. What made this worse was the underlying feeling that we were being racially profiled. There was no legitimate reason for the extra scrutiny or the accusations, and the way we were treated was completely different from how other guests around us seemed to be treated. This type of behavior is unacceptable in any business, but especially in a place that markets itself as a fun, social environment. To be fair, the drinks were strong and well-made, and the venue itself has a lively and fun atmosphere on the surface. The décor and vibe could make for a great night out under different circumstances. But none of that matters when you spend your entire visit feeling targeted, disrespected, and unwelcome. Given the high prices and the incredibly poor customer service, I cannot recommend this place to anyone who values being treated fairly and respectfully. The drinks might be good, but no amount of alcohol makes up for the discomfort of feeling stalked and harassed for an entire night. Until they address this type of behavior from their staff, this is not somewhere I'd return to or suggest to friends. read more

Lucky Strike Northfield - Bowling Near Me - Denver, Colorado

We went last night for a friends birthday and had a great time. I would call this more of an arcade than a bowling alley. I love how the lanes were split up into sets of 10 so it didn't seem too crowded. A group of 4 could fit into one lane perfectly. After that it got a little crowded especially when you have another party in the next lane. We bowled 3 games, ordered drinks and a sampler platter of food. Our waitress was great, but a little quiet for the atmosphere so I couldn't hear her all the time. We had an enjoyable time! read more

We came to Lucky Strike as a family. Me, my wife, and our child. We just wanted to relax and play some bowling together. We paid for the game, started playing, and ordered drinks. I got a beer tower that comes with two glasses (that was the minimum), my wife ordered a cocktail, and we got a non-alcoholic drink for our kid. The server checked our IDs, confirmed we're over 21, and took the order with no issue. Everything was going fine. But about five minutes later, a different server came back and said they couldn't serve the drinks. She claimed the beer tower is only allowed if two people drink from it. And since I was going to drink it alone, that was apparently not allowed. They even suggested canceling my wife's cocktail if I wanted to keep the beer. I told her that made no sense. I can drink my beer, my wife can have her cocktail, and what's the problem? She insisted it wasn't allowed. I also explained that I've made this exact same order before, at this same location, and nobody ever said anything. Still, she refused to help, so I asked to speak with a manager. The manager came and said the same thing. I asked to see the official rules that say this kind of order isn't allowed. While I waited, I checked the Lucky Strike website. There were no such rules listed. In fact, the site says it's a comfortable and fun place to enjoy drinks and hang out. I showed this to the manager. Her response was, "We don't care what the website says. I said no, so it's no." Honestly, I expected a manager to try to solve the issue, not just shut us down like that. Everything had already been paid for. The beer, the cocktail, the bowling. We had only played for a couple of minutes. Just made a few throws. Our child had one sip of her drink. When I said this was unfair and that they were violating our rights as paying guests, the manager told us if we didn't like it, we should leave. I said I was going to call the police and calmly did so. I didn't raise my voice or cause a scene. Then security came over and told me to leave the building. I said no and waited for the police outside. When the police showed up, we explained everything. I got a partial refund. But they didn't refund the bowling, which we didn't even get to enjoy, or the kid's drink. And of course, no apology or compensation for how they treated us. Later, I got a letter saying I was banned from the location for a year. For what? For being polite, calm, and standing up for myself and my family? The manager even tried to block me from taking her photo for the complaint. She covered her face, pushed my hand, and physically tried to stop me. I told the police, but they didn't do anything. I've come to this place many times before. I've spent money here and always had a good time. But what happened that night was a complete disaster. No respect, no logic, no professionalism. This is not how you treat loyal customers. And definitely not how you run a place that calls itself family-friendly. read more

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Chris the Operating Manager was great, he showed my party what good customer service is all about.

Billy was an amazing help, great customer service, and a great person all around I honestly feel he should get a raise yall are lucky to have him as a employee very rare to find customer service like his.. read more

They scammed the fuck out of all of me and my friends made us waste so much money, NEVER GO HEREEEEEEEE it's a waste of time and money

Id say you need to charge right when you play only two games with three people don't charge for 6 games... so if you have 3 people and play two games it equals 6 games bc they are going by how many people you have not by game I guess so just play one game bc it will equal 3 games. Lameeee.. read more

Aaron the General Manager was amazing! We had a reservation and he made sure we were well taken care of! We will definitely be going back!