While getting a pedicure, she whipped out a cheese grater (no lie) and asked if I wanted my heels done. I said sure. I have the PediEgg at home so, same thing, right? She scraped my ankle while doing my left foot and I didn't notice until I was driving home that she took a peice of my right heel too. read more

Lucky Nails - This hurts - Nail Salons Near Me - Pittsfield, Massachusetts

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This is the absolute WORST mani pedi I have ever had! I haven't been to Lucky Nails in a long time and now I remember why and will never go back. I had my nails done (gel French manicure, regular pedicure) on Thursday evening at 6ish. By the next day, half of my thumb nail had already come off in one big peel. On Saturday part of my index finger peeled off, by Sunday my middle finger nail had peeled off. As of today (Monday), now my left had has chipped and peeling! I'll spare you the pic of my toes, but it started to get red just past the cuticle on my toe so I used a cream on it for a couple of days. Uggg so annoying after spending $100, I would love my money back to get it done properly elsewhere. I've had this exact same service at Luxury Nails in Lenox and have never had anything like this happen. I'll stick with that salon from now on. read more

Lucky Nails - Peeling fingernails - Nail Salons Near Me - Pittsfield, Massachusetts

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How they schedule is a joke. If you schedule online (like you should be able to) you may or may not have an appointment. You may or may not receive a confirmation or maybe a telephone call. The owner is very dismissive and rude. He gets annoyed if you question him about why this kept happening. He has no customer service skills whatsoever. I was driving 45 minutes for appointments that were never booked. There are plenty of other places to go and you won't have to deal with this type of nonsense. read more

I would not give this business even one star. I went in for a simple remove acrylics and give me a manicure. The attendant tore at me so bad -- after being told twice to stop , that she was hurting me -- that the nail bed pulled away from the skin bleeding and making me cry in pain. She did not even apologize. Yikes. read more

Sophia always does an a job!!! It's a nice clean atmosphere. I'm always happy with the service. read more

Lucky Nails - Fill - Nail Salons Near Me - Pittsfield, Massachusetts

My technician Diana filled the basin with cool water. I did mention it and she said it would get hot never did. She never added any to the water only put one coat of polish on my nails. Diane was a little flustered because when she did my calluses, she caused me to bleed. I asked for a Band-Aid, none in the store at all I was totally dissatisfied. read more

Lucky Nails - Not a good experience - Nail Salons Near Me - Pittsfield, Massachusetts

I scheduled pedicures for three people. We were 5 minutes early for our appointment, but then waited 20 additional minutes before we were seated in the chairs. Besides that here's a list of things that went wrong. 1. Two of us had cool water in the tub that didn't get hotter and nothing was added to the water as was with the other. 2. One of us had our foot scrubbed so hard that it bled. When the first aid kit was taken out, there were no band aids. 3. One of us only had one coat of nail polish put on. I will never return to this business. save your money. read more

Do not get waxed here! The lady literally tore my skin. Not worth the risk. My face will take weeks to heal. Pedicure was mediocre at best. Nothing special. read more

Lucky Nails - Bad waxing - Nail Salons Near Me - Pittsfield, Massachusetts

I always have an outstanding experience here. I've been fortunate to have Julie as my technician a few times. I am always welcomed and immediately attended to. It's a delicate dance for any establishment to accept walk ins and honor scheduled appointments. I believe that as patrons....you will attract a caring grateful service provider if you are coming from a place of gratitude, patience and kindness. It's something to always remember when receiving from a service provider. They work so hard everyday and are endlessly available to selflessly give to their customers. Thank you for all that you do! Thank you Julie for amazing services and to the whole lucky nails staff for always providing amazing services to so many! read more

Many, many miles from my usual mani/pedi place, I ran into a causal friend while pumping gas and noticed her French manicure and asked where she'd gotten it - Lucky Nails she answered. Was knocked over by how large the salon was/total professional "big city" service with a real community feel. read more

Very disappointed. Have been a customer for over a year. After a few technicians that were not good, finally found one I liked. Made an appointment for a Sunday at 11:00. Earliest one my tech had available. I live 40 minutes away. Received confirmation day prior via text. Had multiple errands to do. Got half done, drove to salon, got there at 10:55. My tech was working on someone else. Was told my appointment was 10:45! I showed him the text and to my surprise there was a second one, that said see you at 10:45, have no idea when it was sent, which I never saw. I was asked, what time can you come tomorrow. I told them I can't. I work 50 hours a week an hour away. Never offered an apology, explanation for changing the time, who changed it or why I wasn't called. They never even tried to fit me in later that day. I would have thought that when I didn't show up after never being late for over a year, and they obviously changed the time, they would have at least called! Plus it was only 15 minutes. I have waited in excess of 20 minutes past my appointment numerous times!! They just lost a faithful, generous tipping customer! read more

Went to go get my nails done at 6:30 pm. They say they close at 7pm even though their door and web site says 8pm. So I don't recommend this place. Went else where. read more

My friends and I went here and I asked for simple white acrylic nails. I was sat and told I should get gel because it is better (which is not true I get my nails done all the time). When she told me the price of 75, I told her I wanted acrylic and she said in a rude tone, "Why I just told you gel was better" I told her that's not what I wanted and her whole entire demeanor changed. She was incredibly rude and aggressive with my hands, she hit my skin with the sander several times. She also started trimming her own nails while she was doing mine! Disgusting. I have never had service so rude and they scammed my friend for 95 dollar nails that should've been 60. They very clearly do not care about their customers and are very money hungry. Do not go here! read more

This place is so rude to their customers it's disgusting I was talking to my nail technitian and the woman who other ppl have many Problems with it's not The first time with me or other people she attacked me told me to shut up the first time and the last time I was there she said you talk so much you really need to shut up because people are here to relax and I was like I'm sorry why are you attacking me I'm talking to my technician like my nail technician I'm not bothering anybody nobody has said anything you're the only one who has been a complete bitch the whole time I've met you and I've been to your establishment many times and nobody has ever complained so honestly your establishment is a fucking sham and your rudeness I'm sorry but I refuse to accept it I'm going to stand my ground and I will not keep my mouth shut I will not say anything inappropriate but I will stand up for myself and I refuse people talking to me that way you should be ashamed of yourself and I sure I'm not the first one so either you learn how to deal with people or there's gonna be a lot more blasts going on here you don't just banned someone because you had one problem with them that is not OK you're the one who started it you're the one who said some disgusting vile things to me and you are kicking me out you are absolutely insane and you know what honestly I don't want to go back to your establishment you are a complete bitch and I refuse to be around people like that you were vile and disgusting to me all I did was stand up for myself and said I'm sorry but I'm talking through glass or plastic or whatever it is that's all I said and I said you really should talk to customers that way so really the way I talk to you was adult like the way you talk to me was so disgusting honestly I'm glad you busy because I don't wanna be around people like you you think you're so entitled honestly it's funny because the only people that I get that type of attitude from our places like your guys place It's not right and of course you want admit that you're wrong so I'm just gonna keep putting you on blast until other people stick up and stand up for the things that you guys have done because I know that I'm not the only one you are a vile person and I refuse for other people to have to experience that so either you get your attitude in check or you gonna keep losing customers good luck read more

Very disappointed. My nails are disgusting. The acrylic is lumpy and the polish is dirty, uneven, and smudged. I sat under the dryer for a half hour. The fact that I paid $30 for an acrylic fill literally turns my stomach. prices arent the same as when you call vs. when you go there. Women get their nails done to feel good about themselves, and to walk away feeling embarrassed is sad. I work very hard for my money and I will never go there again nor will I recommend this place to anyone. The woman ( coco )that did my nails didn't speak to me once. So I sat there in complete silence feeling awkward the whole time. if I asked a question I got a mumbled response. Also I brought my daughter with me for some girl time and her nails are equally as terrible. Last time I went I asked for a matte top coat, she said only gel has a matte top coat so she convinced me to spend the extra $12 for gel polish for a shiney top coat. unreal.. Save your money and stress and go some place else. read more

Lucky Nails - Do not go here! - Nail Salons Near Me - Pittsfield, Massachusetts

Great experience here. Quick and easy check in, nice employees. Katie and Peter are fantastic.

If I could give zero stars, I would... I'm never one to write a bad review, EVER, but my experience with Lucky Nails was anything but good.. Made an appointment, got seated 20 minutes AFTER my appointment.. No big deal, I have some patience.. I asked for what I thought would be pretty simple. Acrylic with a black french tip. The pic had jewels, I said no to them. Then the tech asked if I wanted gel polish. I said NO. I received gel anyways, unbeknownst to me & was charged an extra $20 for it.. He was so rude... he was extremely rough with my hands & hurt me even after I had told him he hurt me. He BUTCHERED my cuticles, which almost a month later, are still healing... He rushed through these nails.. It took 30 minutes for him to do them. Then when he wanted me to move from the chair to the drying stations, he pointed to them.. I said "what?" and he said "MOVE" & was extremely unfriendly to me... never again will i waste another cent at this place. I felt extremely uncomfortable the entire time I was there & one of the workers was hocking & gagging stuff up while we were sitting right there & she was relaxing in one of the pedicure chairs while people kept coming in. Disgusting... Highly unprofessional. 10/10 would NOT recommend. I happily got them fixed at a new place on Hubbard Ave which is my go to place now! read more

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I love getting my nails done here!!! I see Katie and shes consistantly amazing! I recommend 100% Making appointments is always pleasant, and she always gets me and my sister in!! Thank you!! read more

Horrible service. I had an appointment that I was 15 minutes early for and waited another 20 minutes. I was basically ignored. they sat me at a pedicure chair ( didn't fill up the basin) and left me sitting there for 20 minutes. This place is a joke- I walked out. I do not recommend if you want to be treated with respect. read more

So today I went to this nail salon to get a gel nail set with two of my sisters (one got acrylics and the other a pedicure) we made an appointment for 1:00 and didn't get worked on until 1:45 I'm not too mad about it though because all of the workers there were working very hard and they were considerate about our timing. That is why I only gave them 3 out of five stars. But form the inside it is a very clean and eye Appealing establishment. The workers are nice and have great conversations. The price low and they have a water tank and coffee station which is very nice. Getting my nails done personally was a great way to unwind after the crazy holidays and the person working on my nails made me feel relaxed and refreshed. So I would come again and tell my friends and family more about it. But next time I will come when I don't have a time budget. read more

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Treated my girl like dirt I tried to call to smooth things over and got hung up on. Very unprofessional very snobby also did a bad job on her nails read more

Made an appointment for 2:30 Saturday as I had a function that evening. Arrived 5 minutes prior to my appointment, picked out my color then proceeded to wait over 30 minutes. Why would they take an appointment if they cannot accommodate it???? I'm certainly not going back as respecting people's time is not a priority for them. read more

You need a stroke of luck to be a happy customer at this salon. Bad experience all around. I waited 30 minutes for my appointment, the person who gave me the pedicure was fiercely indifferent, and the pedicure deteriorated after three days! Not 100% sure about sterilization of equipment...saw no sign of this. Stay away and get lucky someplace else! read more

I was not even slightly impressed. I called early in the day for a mani & pedi. I got there a little early and tried to find the color I wanted with no luck. I'm from Long Island & all the nail places by me have a tremendous color selection. Ok... I had a pic of the color I wanted & figured I'd ask for assistance when I met the person doing my nails. They were obviously pretty busy . I was a little concerned because I had an appt following this one. I waited about 15-20 minutes then the man who was going to do my nails came over. I showed him the pic of the color & he was soo rude. He couldn't be bothered. I've never done this before but.... I walked out. Their customer service is the pitts! read more

Most salons are always running late and although you have an appointment, you sometimes have to wait a long time. Nicole at this Lucky Nails location is on schedule and does a fabulous job. I always make an appointment and Nicole takes me on time. read more

My daughter got a pedicure here last week. They shredded her heels and now she has open cracks that are very tender. What a mistake going here! read more

I will never go back. First, they had me wait for 20minutes for my appointment. Then the technician put my nails in foil and asked me to put them in the UV lights. She then left me sitting there with my hands in the UV lights. After a couple of minutes I knew I should take my hands out. She did not return. I peeled my own nails and walked out. DANGEROUS ! read more

This place is HORRIBLE. I made an appointment two days prior for 6 pm along with two of my girlfriends. I was scheduled for a pedicure and full set. I got there and ten of 6. I waited for an hour and a half before they STARTED me. Even after I said something he kept telling me 5 minutes. both my friends who only had scheduled a full set and fill, were taken in and done before me. and To top it off the tech I got was extremely rushed And clearly more worried about getting off work since I was there until 930 at night and was the last customer in the store. on top of that I couldnt make my friends wait two plus hours so I got my nails done alone with a nail tech I was extremely uncomfortable with. Bring your money ANYWHERE ELSE. read more

This place is great! I was in town for a wedding and this was the recommendation I received from a local. The staff was happy and pleasant and the facility was surprisingly clean. The mani-pedi was top notch. The technician was very gentle and meticulous. I would go back and definitely recommend to others! read more

I'm very disappointed with this place first off the people yes they were very nice to us being that we only went here twice I left them a good review as you can see on the first time we went there But the last time we went there a week ago or so was my concern don't get me wrong they were friendly it's a beautiful place the seats a great equipment is nice and luxurious but you can't judge a book by its cover and looks don't mean nothing The job they did it is nothing compared to a smaller place that looks nothing compared to this so a long story short my wife and I went here a week and a half ago Our second visit i got a pedicure and my wife got a full set of gel all of her nails fell off after six days the whole thing only one thumb was left not to mention last time Oneil fell off the first day mind you she doesn't do much with her hands for it to fall off like that and they're not acrylic and we paid $100 total between my pedicure and her nails and a $15 tip my pedicure was even worse all the calluses on the bottom were not removed but I paid for them to be removed that night I looked and said you know all this is still on my feet but I thought she did her best job because I don't get pedicures often I just started going so we decided to go again today to get her nails fixed and I said you know what let me get another pedicure maybe if I keep up with it because I didn't like how my foot pretty much look the same after going to this place The lady at Cee's nails under price right next to Joann fabrics it's brand new and they did amazing the lady quote and quote thought I was lying when I told her I got a pedicure a week ago she said it looks like nothing was done and she was shocked and she was actually curious where I got it done and I told her didn't amazing job on my feet they actually look surprisingly so good there's not one piece of dry skin callus nothing and my wife's nails look great and so far they are not showing any signs of problems and the best part about all of this is they're cheaper i'm not just a little bit I'm talking way cheaper we only paid $80 her nails were $40 for a full set of gel as opposed to 68 at Lucky nails and they fell off less than six days later and my pedicure was $32 and at this place it was the same price but she did amazing job worth every penny I would've given her an extra 10+ a tip just because of how good she did My opinion is never ever go to this salon like I said I'm giving them two stars because they were very friendly and the place is nice and clean but other than that if you want a good quality job then you need to go to Cee's nails I mean I'm just a guy don't take my opinion for it if you don't want but my wife gets her nails done her whole life and she agreed with the lady and a professional that said my feet look like they weren't done a week ago and she wasn't saying it for competition she literally felt as if they were never done lol good luck read more

I have given this place several chances. I agree with other reviewers, that unless you are a regular, you are treated with rude indifference and made to wait for no obvious reason, even with an appointment. Forget about feeling even slightly pampered (isn't that the point) or even acknowledged as a human being, expect to be met with cold indifference and a " how can I visibly express that I could care less about your experience and can't wait til it's over, so you can pay and get out" attitude. On top of that, the pedicure /manicure was poorly done. Never again! I'll pay a little more and go to Elle Day Spa where my business is appreciated and valued. read more

Definitely call ahead and make an appointment if you are able, they are very busy. So happy with how my nails came out, went in to get a full set of acrylics and they recommended the dip. So glad I took their advice will definitely return. read more

Lucky Nails - Nails - Nail Salons Near Me - Pittsfield, Massachusetts

Absolutely horrible service, my nails are terrible I had to come home and file them and when asking Tu Tran to file them he refused to acknowledge me. I will never go back. I don't even want to give one star for this place. read more

PLEASE DO NOT GO HERE. Incredibly rude. Do not bother ever making an appointment, and if you are a new customer and not someone that they consider a "regular" expect to wait 2 hours, even after you DID make an appointment. I'd rather pay the extra $10 for a manicure at a place that cares about their business and their customers. I really hope this business goes out of business because of how rude they are to new customers. I was appauled by it. PLEASE DON'T WASTE YOUR TIME and DON'T GIVE THEM YOUR MONEY. When we complained about our wait, they didn't even apologize and let us walk right out the door, after 4 other people went in front of us because they were "regulars." Keep your regulars lucky nails, just expect no new customers. read more

Worse upper lip wax experience I've ever had. Person slathered the hot wax all over my upper lip, no precision and no tact. I had to firmly decline (several times before she got the message) having my eye brows done. Then she proceeded to coat my under lip and entire chin area with the wax. As I vehemently told the worker I did not want her doing that area, repeatedly telling her to stop, she put on that area what I thought was a cloth (presumably to wipe the wax off) just to learn (the hard way) that it was the paper for waxing. Needless to say I ended up having areas of my face waxed that I never intended or wanted to have done and will now pay the price of that for the future. I will NEVER recommend or return to Lucky Nails for any service. read more

Sick of scheduling an appointment with a specific tech and arriving to said appointment and having to wait well passed the scheduled time. love the job my tech does but tired of having to wait over 30 mins passed my appointment to even be seated read more

By Far The Best Since I've Been Here On The East Coast For 2 Years. This Place Is Clean, Friendly & Professional. They Do Take Walk Ins But I Would Advise To Make An Appointment Because This Place Gets Pretty Busy! I Came In For A Pedicure, Jess Was Really Kind And Took Her Time To Do My Nails. Prices Are Not Bad Either. $26 Plus And Extra $5 For Callus Removal ( I Get It Because I Need It But It's Not Mandatory ). Overall First Experience Was Great & I Will Be Returning. read more

Do NOT go here! I showed up today a little past noon. I am from NY and didn't know you now have to make an appointment. A man named John said hello do you have an appointment and I said no. He said sorry but you need an appointment. He said he could take me at 3 I said I'm sorry no Thank you that's a long wait and I just drove an hour. I went to my car and thought about it and was like why not u can go shopping while you wait. I called them and asked for an appointment for a Manicure and pedicure and they said okay see you at 3 I got there 10 minutes early and a man named John rudely said wash your hands I was looking at him while he was working on a customer like okay where do I go. He put his hand over his shoulder to point and I walked over and washed my hands. He takes me right over to the chair I sit down he puts a bag in it and fills it. He gets up goes to the back comes back out and says what Kind of Pedicure. I shrug because I don't know what they offer. Wow he gets a rude look and shrugs nasty at me and throws his hands up and shrugs. I am embarrassed and mad at this point. He them names the different ones and I chose basic because at this point that's all I heard. He does a good job cleaning and clipping my nails. Massaging my feet and legs poor job. He paints and it is a terrible job paint on my skin. Puts flip flops on me my sandals were slide on and walks me over to the dryer. It shuts off pretty quick and he says you can go. It was really fast and what about my manicure? I go to put my sandals on and my big toe smears a real mess. I am so mad I leave I don't want the manicure. I am NEVER going back there!! Customer service HORRIBLE! They over book and hurry and are the rudest people ever. John didn't speak to me the entire time I was there. I got in my car and cried. First time in my life I had this experience. read more

I was so disappointed in this place. I showed up an hour before closing just to get my nails painted. First off they don't have the a and c gel powder that I wanted. They also refused to do my nails. Claimed everybody went home at 4 even though they close at 5. Other customers where there getting their nails done so they had employees there. Very unprofessional. I will not go back! read more

I scheduled an appointment to come get my nails done- a full set of tips and acrylics. The interior is well decorated/visually appealing, clean, and comfortable. I had just planned on getting a normal set but Nicole, my nail technician, found gel polish that matched very closely with the OPI color I had selected. She was quick, precise (and continually checking in to make sure I was happy) and most importantly she was gentle. So many places I've been to are super rough with my hands and even make me bleed. No such worries here. Another thing is I have essential tremor that makes my hands shake. Nicole was very nice and didn't say anything mean or draw attention after I mentioned it to her. I'm so happy with the professional service here and will be returning soon! read more