Absolutely worst pedicure and service of all time! The lack of basic effort, desire to do a good job and friendliness is hard to express in words. Started with the obvious displeasure on her part that I took more than a minute to pick the color even though the place was empty and few girls were doing nothing when I arrived. . It went downhill from there. It was a make believe pedicure. I don't know how else to explain it. She went through every motion without actually doing them.. if that makes any sense. Clipped few nails..if she filed them, I did not notice..they look all crooked...then she attempted to cut the cuticles. Staring with the big toe. She went too deep on the first clip and instead of cutting all the way through before pulling, she yanked at the skin and my foot jerked from the unexpected pain. The cuticle was still half attached and the skin started to bleed. She looked up, annoyed, and instead of saying "sorry" asked if I actually wanted the cuticles cut. She was looking at me as if i did something wrong. I was speachless. I said yes please, but that hurt. She smirked like as if the blood and pain is something that is to be expected. She then proceeded to do the rest of the toes taking few clips here and there. It was a way of letting me know that she was not going to really cut them if I am not going to behave. The following pumice stone scrub was an even bigger joke. She barely touched the skin. It was a scrub without any actual scrubbing. Two barely felt strokes over one of the toes, half a stroke over others, few over the middle of my sole and none over the heals which is where most of the dead skin is, obviously. Now, my heals are pretty bad and I never expect that the regular pumice scrub will get rid of all the dry skin, but she literally did not even attempt to touch them. It was absolutely ridiculous. I should have said something right then and there, but I hate any kind of confrontation. She still had the soap front the pumice stone on her hands to which she added the massage lotion and we were off to the so called "massage". The "massage" seemed to take the right amount of time, however, there was no actual massage there. She was basically spreading the lotion around, applying zero pressure or effort. I felt like the biggest sucker sitting there pretending to be receiving a real service. It really felt like a spit in the face. I wish I had the type of personality to speak up then and there, but I keep hoping instead. Even though I came in to get both a pedicure and a manicure, I decided pedicure alone was enough humiliation. I paid the girl at the front desk, who I believe is the owner, and left a 16% tip for the pedicure girl. Then I muscled up the courage to tell the owner that the pedicure was one of the worst I have ever had. I guess I was hoping she would do or say something that would allow me to return there in the future. Not only did she not respond in any way, she did not even look up at me. She could care less and that unfortunately to me became the absolute worst part of it all. The biggest spit in the face. I understand they work for minimum wage and that not every girl that works there will always do a great job. I am sure there are people that have had a positive experience there. I did have a decent experience there few times as well with Ivy. But the fact that the owner is so sanctimonious and rude is unacceptable...let's even assume that the service was great and I am an unreasonable consumer. This is a neighborhood salon. We are, collectively, the source of her income and well being. How can she be so ungrateful for all the business she gets and treat anyone that walks through that door with what appears to be pure destain. It's beyond me. Instead of supporting a business that acts like they are doing you a favor, let's be selective and give our business to those that show us some basic level of appreciation and desire to do the best they can. Take a look at the pictures! I think they speak for themselves. read more