We were celebrating my 9 year old daughter's birthday, and she wanted sushi. Despite her age, she has traveled the world and dined at many Michelin star restaurants, so we thought Lucky Cat would satisfy her sushi craving on this special occasion. I truly feel that despite the food being satisfactory, we overplayed for the experience. We arrived to find our table not ready so were sat at a bar table and were handed drink menus, but no one came to greet us or so much as offer us water. After about 20 minutes, our table was ready. The dining room was beautiful and our table was set nicely. My daughter enjoyed the tiny gold cat where the chopsticks were set. Many tables remained empty after we were seated. The hostess asked if we would like water, and someone came to pour us 4 glasses promptly. After that, we couldn't figure out who was going to attend to our table. Servers kept flying by our table avoiding eye contact with us. Another 20 minutes or so went by and we got the attention of what looked like the sommelier. He asked if we wanted wine and we said no, cocktails, he gave us a look of disappointment and said he would get someone. Finally without an introduction, a server came and asked if we were ready to order. We ordered cocktails and mocktails, which were delicious and refreshing. He returned to ask if we were ready to order food, so I went ahead and ordered all courses at once for the table even though the rest of the table had gone to the bathroom. Approximately 1 hour into our reservation time, we had received spicy edamame and GFC chicken for a table of 4. It felt like we had received rations. The chicken was great, as per the reviews, but the portion was small, about 2 bites each, and the edamame was bland and needed salt. After another 20 minutes, the server must have seen our distress and brought us cucumbers and pea guacamole to share on the house, since "the tray takes long to prepare." These two were actually delicious and satisfying. Finally our Zanmai sushi tray arrived and had a delicious, fresh variety. The tuna in a leaf could be done better, too much cumin, but the flavors of the California roll and wagyu were spot on. As we finished the sushi tray, our order for short rib, pork belly and fried rice, which was prepared table side, arrived as well as a second bottle of water. At this point we were nearly 2 hours into our reservation time. The short rib (1 rib) was tender and delicious, but the sauce over it was reduced so much the salt was overwhelming. Removing the sauce and eating with rice helped. The pork belly was crispy and delicious. The rice was properly seasoned and had great flavor. It was my daughter's birthday, which we had indicated on our reservation, but by this time we were so disappointed and tired we didn't even want to get dessert. The server did hear me tell my daughter we would sing happy birthday at the hotel, and he arrived a short while later with a candle in a mochi donut hole. We got to sing happy birthday and she enjoyed the donut hole, which was a nice touch. We didn't complain, as I am one to give every opportunity for redemption, but over all, I felt 408£ was overpriced for the service and wait time and food I could have gotten from any Asian fusion restaurant. And to rub salt in the wound, the table across from us had the servers hugging the diners and checking in frequently. So it was not for lack of effort for others, who must have been well known to the staff. I should have read the poor reviews thoroughly before deciding to go for the name and spending so much for a less than satisfactory experience. read more