Free parking (for 3 hours anyway) will start again on Wednesday, tomorrow, per this announcement:…read more https://www.dailyherald.com/20260810/retail-and-shopping/after-backlash-rosemont-mall-reverses-pay-to-park-policy/ Thank you for making this sensible decision and it was really the only way to go. Thanks also to Yelper pal Rachana for personally informing me of this headsup too!

This mall is tiny. Not much of selection. Parking is not free by plate. They will automatically…read moreread your plate. You still need to go to app and paid. The mall has two floors. The store selection is limited. Sak Fifth Avenue is the larger store. They do have Nike, Gap, Victoria Secret and more. The mall does have a food court. They do have high end stores upstairs. To complete the mall is less than one hour.

Not very friendly sales associates. Cashier literally balled up my clothes few things In the bag…read moreand tossed it at me lol. Must have been a rough day. Never again.

High End Store with 9 to 5 Prices.....Highly recommend this store with champagne taste, but beer…read morebudgets!

07/31/25 - Been mall walking seeing the sign of Victoria Secrets Grand opening. Opening tomorrow…read more08/01/25. The signs are down the merchandise is on full display awaiting the grand opening. Not too much that will look good on me but it's nice to see a new store opening

I work in customer service myself and had the weirdest conversation with employee Ms. Black hair…read moreand glasses. Just asked her where can I find my bra size and she replied" Oh when was the last time you were measured? You're smaller than me and I wear a (size smaller than one I'm asking for)". And then seemed pissed when I told her that I do indeed know my bra size. It just took me by surprise it was such a weird comment. And then my friend in the dressing room was also asked if her bra size was correct and she was like uh yeah... Idk if it's just y'all's management telling you to tell customers they're wearing the wrong bras but it's just such bad customer service I'm sorry. Especially since Victoria Secret measurements are usually wrong anyways. Oh well, peace. If it is your management sorry for the rant lol.

I really had an extraordinary shopping experience thanks to a young lady by the name of Devon…read moreTaylor‼ Who is very knowledgeable, kind, and serves with passion‼ If you need anything it's so worth stopping by this Gucci store for their value and awesome selections‼ I highly recommend this store tell them Nathan sent you! Thank you Gucci for employing such excellence in service‼

I had been dreaming about owning a Gucci purse for five years. When my boyfriend told me I could…read morefinally get one if it showed up at the outlet, it felt like a real milestone. The day it did, I was overjoyed. The sales associate, who had to search to find the last one in stock, was helpful and I left the store on cloud nine. That evening, when I unboxed my purse at home, my heart sank. There was a visible piece of damaged leather on the front. I looked up the Rosemont store number online and called it, not realizing it connected to a general customer service line. The representative was kind and reassuring -- they confirmed the purse was still available in other locations and told me I could bring it back the next day for an exchange or to have one ordered from another store. I felt relieved and went to bed thinking it would all be sorted out easily. It was not. When I arrived at the store the next day -- tags still on, purse unused, receipt in hand -- I was met with a very different experience. The manager immediately told me that calling customer service had been 'my first mistake,' that the sales associate should have given me his personal number, and that the overseas customer service line was not equipped to help me. This was my very first purchase at a Gucci store. I had no way of knowing any of that. His tone was condescending and I felt as though I was being accused of something rather than helped. The sales associate who had sold me the purse the night before did not greet me or acknowledge me. He examined the purse and initially acted as though he could not find the damage -- even though it was clearly visible on the front. I had to point it out myself. No apology was offered. The manager continued to tell me I should not have listened to customer service. To make matters worse, it was discovered during the visit that a second identical purse had been sitting in a drawer at the front of the store all along -- meaning a simple exchange had always been possible. The night before, I had been told it was the last one in stock. I ended up in tears. I was embarrassed and heartbroken. This was a $1,200 purse and the most special purchase my bf made for me. I was not asking for a refund or anything beyond what I had paid for. I simply wanted a purse without a defect. I am not someone who will say I will never return -- I love quality and I appreciate the brand. But if Gucci has a customer service line, customers should be able to trust what they are told. And if a customer walks in with a legitimate concern on a first-time purchase, they deserve to be treated with kindness and respect -- not made to feel like a problem. For a luxury brand at this price point, that is the bare minimum.

Burberry Outlet has gotten a new location in the Fashion Outlets of Chicago (Rosemont). The store…read moreis now on a corner slot in the middle of the mall (second floor). They had a nice variety of handbags, wallets, clothings, etc in store. When I visited, my focus was on handbags. Enna helped me identify which bags I liked, what their discounts were, and let me try on any bag I wanted to. I ended up finding a rare steal of an Authentic Burberry Top Handle Note bag and Card Holder Wallet for a significant discount as they were from the Summer 2024 Collection. Enna held the items for me while I took some time to think and offered kind yet patient service. It's well worth stopping in to look for a special deal!

Dear Burberry Team,…read more I recently visited one of your stores and had an unpleasant experience. The staff did not appear very professional. Two clerks were chatting loudly in Chinese and were not attentive to customer needs. At first, I wasn't sure if they were employees or customers. Eventually, another assistant came to help me, but even while I was choosing bags, the loud conversation in their language continued. This made for an uncomfortable shopping experience, and I hope you will address this matter to ensure better customer service in the future.

What makes the 5 stars? Besides the usual casual elegance of the layout, displays, fabulous sales…read moreand staff courtesy. She SANITIZE the credit card machine in Between customers - haven't seen that before! I didn't get her name so I took a pic of the receipt maybe if management sees this she gets a compliment.

Their style and clothing always fit perfectly on me. Never do I have to try it on because I know…read moreit'll fit. The workers there are very courteous and looking to help at any opportunity. The outlet store usually has great deals and today they had up to 50% of certain selections.

It seems like every time my sister comes to visit, she has to buy a new piece of luggage when she…read moregoes home. Often it's because she needs the extra room, but this time it was to replace a broken suitcase. She purchased one at the Nordstrom Rack on the first floor of the Fashion Outlets, but when we went downstairs and saw the Samsonite we took a spin and she decided to pick one there and return the other. As soon as we stepped in one of the employees greeted us and invited us to look around and offered help if necessary. When looking at a particular piece of luggage, he came over to offer help and talk about the various features, and pulled it down so my sister could take a closer look. They had a good price for it, so that's the one that she chose. They're Samsonite, so of course they had other pieces of nice luggage and I didn't realize that luggage now comes with built-in TSA-approved locks and that's pretty cool.

A disaster! Two week trip in a foreign country. Less than 3 days later, the wheel comes off on the…read moremaiden voyage! Forced to travel around the country with the bag tipping everywhere I went. My friends laughing at me all the way. When I went to the store that I purchased the bag from (and it wasn't cheap) I was told I have to pay for shipping it to the service center for repair-- even though the tag on the bag claims an impressive warranty. When I spoke to the manager on the phone he threatened me with the words," either pay $20 to have it shipped to repair or get kicked out with your bag". After that he hung up and then called back to threaten me like he was going to arrest me using a very young security guard--don't go here! I never got a name from the attendant because they hide any information about their staff when people are upset. This is a far cry from those old commercials with the gorilla bouncing the bag around to prove how sturdy it is. Awful service, rude, and a demeaning manager. Nothing was offered me other than to pay for shipping. It was never made clear during the purchase that if something breaks--I pay the shipping. Disgusting! I thought I was making a moderate quality investment-- never will I buy Samsonite again, nor enter that establishment! Buy from Amazon, at least they allow you to return defective products!

This is one of the newer stores at the Rosemont outlet. It's clean and the inventory rotates…read moreregularly. Similar with most outlet stores, sometimes you score some great deals, sometimes you come up empty handed. But on a recent visit, I scored some running shoes for almost 50% off during President's weekend. Service at this location is quite good. Associates here proactively go around and try to help out customers which was nice. I'm sure I'll be back soon seeking my next deal. 'Til next time, cheers!

WOW what an incredible waste of time & effort. One of my wife's co-workers comes here and buys…read moregifts for Christmas most of which nobody needs. The thought is nice so I shouldn't be such an Ahole. Anywho she planted the bug in my wife's ear & my wife asked me a few weeks ago to keep the day open to come here with her. That being said here we is and I can honestly say it's not worth the time or effort to come out here to Schaumburg from Chicago. (Or anyplace else for that matter). All it is is a giant flea market where the merchandise is substandard quality therefore the substandard prices. If you pay at the door there is a $10 admission/person, but since we preregistered it was $5. It still not worth the admission and it doesn't make it any less painless. After cruisin around and looking at the endless aisles of garbage (ooops did I say that out loud) I camped out in the back and am writing my glowing flattering review of this exciting event. Uhhh do I detect a hint of sarcasm). I could be doing any of number of things more exiting like watching the Bears get slaughtered, raking leaves, sleeping or watching my toe nails grow. All I can say is Yee F--kin ha!!! If you're absolutely bored out of your freakin skull don't come here because this is far worse. The only reason I gave it 1 star is because I can't rate it any lower.

I am a fan of the JF&A shows…read more If you're looking to save some $, attend the shows when they're in Schaumburg; parking is free. Unless you're taking a bus, taxi or Ubering, you'll pay to park in Rosemont. I also recommend visiting during the week when crowds aren't so hectic, or visit on Sunday when vendors are discounting their merchandise. The junkier the stuff, the deeper the discount. 4/5 because I strongly dislike the aggressive salespeople who are working at some of the booths. I especially dislike the ones who want to straighten my hair and try to sell me a $300 flat iron. That's the price you pay when you have long hair, I guess.