Don't walk, Run away! They will do a great job in beginning…read moreto suck you in then you'll regret the company! Completely over kill in Chemicals that 2 let me repeat that TWO different pool companies would not touch the pool until it was drained because it was so high in chemicals. They were SHOCKED at how high it was. We have dogs that swim in this pool daily! This should have been the easiest pool you all had as it's smaller and VERY well taken care of. Literally, your pool company was basically there to keep the chemicals in check and to make sure the pump and filters were good because we are out there constantly sweeping the pool and cleaning it and taking care of it. You should be embarrassed! To the woman that answers the phone, learn manners don't talk over people just because you are being told things aren't right and you wanna take it personal well Why don't you take it personal that your people aren't doing their job, Take the loss, accept that your company made a huge mistake and Apologize.

arrived on time, completed the job as required, had very competitive pricing made recommendations…read moreto improve the quality of my pool.

Quoted me a price mid-June to start service in July. Didn't show up first week of July, saying…read morethat they were busy. Next week I asked them what day they would be providing service, and they said, sorry, can't do it. Don't lead potential customers on; if you are not going to be able to provide service, communicate proactively. Post response from business: Don't be confused. Just look at the text messages we exchanged. I get it; you're a small business, and sometimes miscommunications occur. However, at no point did you, the business owner, ever tell me, "hey, not going to service your pool; you didn't sign a contract." You own the business; own the communications. Instead, you slow-played me and then bowed out. See text msgs attached.

Gave 3 days notice, in the middle of summer, they are not going to service pool any longer. After…read morecacthing the employee urinating in the yard, him letting yellow alge grow in the pool for 2 weeks, rarely keeping the water level tiles clean and washing filters out in middle of driveway and refusing to clean up own mess, cannot say I'm sorry to see them go.

Highly Reliable Pool Service with Great Communication…read more We've been using Big Blue Pool & Spa for our pool service and couldn't be happier. They show up on time every single week and do a consistently great job maintaining our pool. Reliability like that is hard to find, and it really gives us peace of mind. What really sets them apart is their communication. They don't just handle weekly cleanings--they're proactive about seasonal maintenance and keep us informed about what needs to be done to make sure the pool is ready for the hotter Vegas months. Toward the end of summer, before the holiday season, we had an acid wash done, and the pool looks brand new again. The results were night and day, and it was clear they take pride in doing things the right way. If you're looking for a pool service that's dependable, knowledgeable, and genuinely cares about keeping your pool in top shape year-round, I highly recommend Big Blue Pool & Spa.

I had a leaking on one of my pool valves, it turns out the housing for the filter pump was cracked…read moreand need it replacement. I called BigBlue Pool & Spa and was able to get an appointment for the next day. They came over, explained what was the issue, got the part and fixed the leak the same day. They answered all my questions and the price for the service was very reasonable. Highly recommended. Thank you!!

It's so hard to find a great pool servicer that is consistent and always leaves my pool / tub…read morefeeling clean and fresh. Couldn't be happier to have found these guys. Worth every penny. They are knowledgeable experts in their field. Highly recommend.

If I could give more than 5 stars, I would. Jason is hands…read moredown the best pool service pro I've ever worked with. Not only is he incredibly knowledgeable, but he's also dependable, honest, and takes real pride in his work. My pool has never looked better--crystal clear, perfectly balanced, and always ready for a swim. He took the time to explain things I never even thought about and saved me from a costly mistake in the process. You can tell he actually cares, which is rare these days. If you're looking for someone who shows up on time, does the job right the first time, and treats your pool like his own, call him now. You won't regret it!!

We have a problem with pigeons using our pool as the hangout and we tried to handle getting our…read morechemicals balanced on our own. Big mistake... within just a couple days the pool turned green (see pic). Ace Pools came out a day after I called to give me a quote to get us back on track. We ended up needing to drain the pool and do an acid wash for the staining that had happened. They were able to get it done quickly and the pool was brand new again! We also signed up for their pool service. They come out weekly to check/adjust chemicals and handle all the other pool maintenance. We are still working on getting rid of the pigeons :( but our water stays beautiful with their help and all we have to worry about is our tan lines. Totally worth the money!

Really good pool cleaning company. I used them for the last 2.5 months, and the service is been…read morebetter than expected. I pay more, but my kids and family can see the difference. So for me, its money well spent. They just finished draining my pool for a very reasonable price. Initially I talk to Brian and he was friendly, informative without being pushy. Always after every cleaning, they send and email of before and after which I think should be standard in the industry with everyone having smartphones. I appreciate being informed about the before and after state of my pool. Can't go wrong with these guys! Thanks AcePools for the great service so far!

I understand people get busy, and I understand things happen, but to flat out ignore texts and…read morephone calls is super unprofessional. You asked for a 5 star review and I gave you one. Then you would show up randomly when it was pitch dark whenever you felt like it. I told you from the start I am super easy to get along with, just communicate with me. You chose not to, you would smoke cigarettes in my backyard and you left my pool foamy and unswimmable. Thanks for nothing.

Had a cleaning service and my filter was cleaned and not put back together correctly, I was out of…read moretown so didn't notice for a week. He said everything was fine when he left but I've never had an issue. He wouldn't come back out to check it so I hired another company to fix the problem he made. Fired him and he won't respond even though we paid for another cleaning and had to pay for mistakes. At least fix what you messed up and own up to it!

Love these guys! They are very dependable and detail oriented. My pool has never looked better!read more

We have a salt water pool along with an attached whirlpool spa that was put in round about Sept/Oct…read more2013 and have had it maintained professionally for the entire time. Some companies started out well but lapsed after awhile. We recently hired Saya Pools for our weekly service and have been most impressed with their services. They are very professional, provide weekly reports along with pictures and keep us informed every step of the way. We deal directly with the owner of the company, Kaine Okamoto and he really is genuine.

I am fairly new to Las Vegas (just a few years) and in the Real Estate business. Was in the middle…read moreof a transaction and needed support with a pool issue. Called Mark and he was out right away! He gave great information on what needed to be done and had the work done within a day! Just built a new home for myself and will be installing a pool. Lakis Pool Service will be first people I call! Highly recommend!

I have to update my review because I think my first was a little unfair. They have been coming out…read morenow for a year and actually they have not missed a day with cleaning my pool because obviously if they had my pool would be green instead of the Clearblue that it is. It is hard to find a reliable people in the service industry in this town however the folks at lakis pool Service is one of the few that you can count on to provide a consistent service. Thanks again guys for the Streamline service you have provided for me.