Responding to Steven P's reply to my post: first of all I was never unsympathetic to your situation...I do not understand how you not being in the salon is an excuse for the poor service your staff provided. But I did in fact say on the phone after you telling me they were confused because you weren't there to basically guide them through their day that of course you should not be expected to be there everyday as everyone, including owners, deserve days off. That is a bold lie on your part to call me unsympathetic. Your presence in the salon has no bearing on my complaint regarding the treatment I received. I have no stake in or issue with your work schedule. I honestly don't know why you felt the need to make this a point as if your employees cannot function without you there for a day? Again your whereabouts are none of my business as a customer nor is it an excuse for employees to not be providing proper service. But that is completely unfounded for you to call me unsympathetic as your personal life is just that...personal...to you. It is unfortunate that your staff is not up to the task of operating without you being there as you should be able to trust them and be able to step away as you need. That was never a complaint on my part and at no time was I unsympathetic of you having time off. I have no opinion on that subject except that you are using that as your defense for my poor experience. That is none of my concern. You are the one blaming their missteps on you not being there to guide them, that was never my complaint, and therefore that's between you and your staff. My review is strictly on how my appointment was handled during my visit...which was poorly. Employees shuttling me from chair to chair and none completing the task, taking phone calls WHILE working on my manicure, dropping his cell phone onto my freshly painted hand...all unacceptable and unprofessional. And yes you offered to let me come back in for free service, I didn't want free service, I wanted to be treated properly the first time around and have my appointment completed properly not rushed in half the time stated by your website and in a disjointed fashion. Why would I want to waste any more of my time to come in after my first horrible experience? I realize you have a new business and I in no way "defamed" it by stating the truth of my experience. If I lied about what happened that would be defaming it, my review was truthful of my experience. I also have witnesses who happened to come with me to check out this new salon and saw every detail of what I went through. As for any other reviews regarding this situation they presumably came from their eye witness account and I am accountable for my own review only as I do not control the actions of others. You do have a couple of other one star reviews so clearly I am not the only person with a bad experience and prospective customers are entitled to know what they might be getting if they go there. Some days the service might not be so great. We all have off days, but this experience was more than a bad day as far as I am concerned. And I disagree that your staff knows how to do a French manicure because out of the three different techs that worked on me only one knew how to do it which we did discuss on the phone. I did not ask for any intricate design or pattern just a simple French manicure which could not be done correctly until the third employee tried it. Yelp is a venue for open discussion if you don't want the truth, even if it's not so good, then maybe you shouldn't list your business on here and you won't be open to customers voicing their negative experiences. It seems you only want to hear the positives. You made it a point to say that I made an assessment based on only a 45 minute appointment...why was it 45 minutes? A gel fill with French manicure takes an hour to an hour and fifteen minutes (even your website says this when booking) so you acknowledge my appointment was cut way short and this is due to your techs rushing through my service (even though I had an appointment vs. being a walk-in) to take a phone call and run outside to meet the person he was talking to and giving directions to the majority of the time he painted my nails!! How was this appropriate? Your reply to my post is defensive and in no way constructive. This type of dialog from a business owner would never ever make me want to return to a salon under any circumstances, so no your offer of a free service was of no value to me. It does not negate the bad 45 minutes I endured at your salon or the $35 I wasted on a poorly done gel fill. read more