This was my first time using Oil Works. I brought my Corolla in for inspection. The…read moreSupervisor/Manager was fast and extremely personable. I was having a hard day; it must have been evident on my face. My interaction with him was exactly what I needed. He asked if I was Ok and I asked him the same question. He said that they were pushing through some recent company changes. "Everything happens for a reason", I said. Something that I needed to hear in that moment myself. Great customer service and fast/efficient work! You can't ask for more. Give them a shout! They are worth the shot, you won't be disappointed!

DO NOT GO HERE. 0 stars if I could. Took my engine in for an oil change and they threaded the plug…read moreso my truck ran out of oil on the drive home. They effectively destroyed my engine so do not go here for service.

Used Frank's mobile repair for the first time for an oil change and brake issue. They were super…read morequick to get out to me and get the repairs done, even in the extreme heat. Also very helpful when my warranty company needed additional invoices. The price was also a good value. Will definitely use their services again if needed!

In regard to your response Frank I'll expose again why no one should use you. To start I used you…read moreafter the break issue we resolved to give you a shot. I bring up that brake issue because it eventually became a pattern of dropping the ball, and repeated issues 1. My car had to be towed because basic logic well known issue for GMC/Chevy 6.2 liter V8 engines have a lifter issue which requires engine replacement. The car wasn't in bad shape as you say. Cadillac dealership said I should have it towed due to the knocking sound. My car has always been kept immaculate. Yes you quoted a fair price, it was Lambs in Lakeway that was ridiculous and most people know they are. The engine took long because they sent the wrong engine and in regards to my finances it wasn't I couldn't pay . I was at the mercy of you and I was nothing but polite every single interaction with you. Your dropped the ball so many times and you actually asked me for advance payment at one point because you needed to pay your taxes . I didn't want to pay you UPFRONT Frank. You fix then pay, that's most every way it's done . You didn't have the money to cover costs which is a concern regarding running a business. I had also just spent money on another car repair and boat repairs . The car sat as I decided what I wanted to do. As far as stating you could have charged me storage you never once mentioned that and I have every phone call that proves that. Pretty shady of you to pull that out on your reply here. Again not on single time did you ever mention storage fees. So please don't act as if it was some favor you did. The car went in for an engine replacement. As you confirmed the day you put the engine in to test drive you call me telling me I need steering column replacement. Yes I have you on recording Frank stating that indeed the lift and big tires were the culprit. The steering was completely fine and it had not been driven once per you as we waited for the engine issue and replacement to be resolved. You now understand why I recorded you. You can't remember what you told me. I didn't struggle to pay you. I had a boat in repair and another car a Range Rover in repair. I communicated to you very professionally. By the way let's remember you had me pay up front on everything. It was the engine that was ordered that was delayed. 2. Regarding the transmission line. Let the public see this post. I pick up my car from Frank and I make it about a quarter to half a mile or so down road and what becomes the problem is the transmission line. Frank I have that call to you recorded as well and your claim that I accelerated or false and blew the line is total BS. It had nothing to do with big tires. I'm saving all my facts, statements from GM certified techs , and video of your guy coming over to "fix" it. Within a day or 2 it went out again and I made you tow it for free. It was your guy that you sent and had him do what he did and sent me on my way and that all was fine only to have it sent back to you. By the way on our recorded call you tried to lead me to believe with certainty it was one thing when in fact you were wrong and called me with another reason. Again grateful I recorded both those conversations. The reputable mechanics I discussed were my brothers out of Houston. My brother owns a professional garage and luxury and collector car biz for 22 years. The other reputable people was a connection I had out of A Cadillac dealer in Dallas. I mentioned this to you and so logically my car stayed locally with you. 3. The whole issue about you spending 200 for the detail I will just say to anyone reading this look at the pics of my Escalade left in his care. Never should have happened Frank. By the way I took a time stamp video of my car before it went back to you. I didn't spill the oil. That's a regular engine oil. Why would I need engine oil to leave in my backseat after you just repaired and did an engine replacement. Again shady of you to blame that on me. And by the way I had to waste 3 hours of my work day sitting there waiting on a detail. Completely unprofessional. 4. I asked you you fix my windshield wiper motor while you had it. You never did. I kept asking you very time you had the car and I have your texts alone that show you forgot several times. same thing Frank regarding the transmission thermostat. I asked you several times, you came out to fix my running board and forgot to get the transmission thermostat and windshield motor. Again pretty crazy you fixed my transmission yet our texts show you dropping the ball on the thermostat. I have lost count on the amount of texts I have that show you never show up on time. I'm done with my response. I'll update this post after claims court.

In & out in 20min, DAN did a great job, super polite, very helpful, explained everything I needed…read moreto know, then topped off my windshield fluid, to boot.

Always great service. These guys are efficient and professional, and friendly. Definitely customer…read moreservice oriented. I got an oil and filter change as well as fuel system cleaner due to high mileage on my vehicle and oil burn-off. Great value, great service and FAST.

This review is strictly for Natalie. She is the best and deserves all the praise. Helped me out…read morewith getting an emissions test and went above and beyond to everybody who checked in while I was there. Great value for emissions test as well

Careful going here if you're a woman. I went there for my car inspection and to get my tail light…read morereplaced. I first dealt with natalie who was lovely and the printer broke so I was there for longer than expected but she was so organized and said she'd waive the convenience fee so I didn't mind. CUT TO I had her dad Mario check me out and he added 15$ on the original price (she said $30 if it was under an hour and 45 if over) he said took 20 minutes and I argued with him but he was like wah wah that's too cheap. I can see why he has his daughter on the customer service because he likes to take advantage of women. Sucks because the experience started out good. I was excited to see a woman working but I guess it's only good if she's there.

Austin was very respectful & helpful with me. However, I brought my vehicle in for a brake check,…read moreac update and tire rotation. Austin informed me he tried to do a check on my car re: accident. I had purchased my car & knew there had been a minor accident/repair before I had bought it. NOT slavaged. I bought it from a Carmax. Essentially, I was refused any service & encouraged to take my car to a body shop/mechanic for any repairs. Really? Tire rotation/ac check? ‍ I've never had a mechanic refuse a repair on any of my vehicles & I'm 64 & have owned 6 vehicles in my life. Just odd...

The techs here are amazing! Very speedy diagnosis for my vehicle and it was fixed the next day…read more(next day fix due to my own schedule). The staff is super friendly and honest. Forget about going to the dealership for anything. They will be my go-to for everything now!

Nice guy who checked me in this morning pointed out that I had a nail in my driver's side tire…read more While they don't fix those, he pointed me next door to discount tire to get it repaired. I appreciate that! I came back later today for an oil change. I used their online $25 off an oil change coupon for this month. They showed me the dip stick. Which apparently is something you do. I felt silly smiling and nodding my head to give the ok. As a lady who doesn't change her oil herself, this means absolutely nothing to me. But I respect the transparency. I feel like the gentlemen here have my back.

My battery was dead and was under warranty. Most the time places give you a hard time with warranty…read moreexchanges. But the guy Gavin was great and jumped right on it.

Wow! I received same-day service. My dealership quoted me a price for axle replacement, but Auto…read moredid the job for $800 less. I dropped off my car, and Mark quickly called me back to explain what was needed and provided an estimated cost. By 4:30 PM, it was ready! I hope the mechanic stayed warm--I happened to choose one of the coldest days in Austin for my service. When I arrived at 6 PM, right at closing, Mark still took the time to explain the issue and how it was fixed. Thank you for your excellent service! I'll be recommending you to everyone. In fact, I found out about you through a friend who goes to All Tune Auto.

Most of the time, getting your car repaired is an onerous task. Finding a real mechanic is…read moredifficult as most shops today focus on parts replacement rather than real diagnosis. And who among us has not felt they were taken advantage of when the bill arrives? Yup, unless you're mechanically inclined, it can be tough to know if the repairs are legitimate. After getting suspiciously high repair estimate from my friendly local dealer (whose name I won't mention to protect the guilty), I looked for a second opinion and found All Tune on Yelp. They were busy but were able to get me into the shop a week later. Well, it took all of 15 minutes to determine that I didn't need any of the recommended repairs. All Tune took the time to show me the parts in question and treated me respectfully. They also looked up my service schedule and let me know when I would really need to perform maintenance. Even more, they didn't charge me for their time. I'll be bringing my car back to All Tune when I need service. These guys are the real deal, the bomb. Thank you All Tune! Highly highly recommended.

I have had a few repairs here and was referred to them by my daughter who has also had her…read moreautomobile serviced there. They are very nice and quick about getting you in and they guarantee their work. I was very impressed with the warranty they gave on a past service which repeated the problem a year later and they covered it completely. Very nice staff and overall a nice experience.

I truly wanted this to be a positive experience, but unfortunately it was not…read more I brought my 2017 Volkswagen Tiguan (about 79,000 miles) to Austin's Automotive Specialists in November 2025 for an oil leak. After their inspection, I approved additional repairs and paid $2,006.64, picking up the car on Nov. 17. Within days, the leak was worse. Instead of one leak, I now had two, along with a strong burning-oil smell while driving. I returned on Nov. 21 and was told it was just leftover oil and that everything had been cleaned. That same evening, I discovered the car was leaking from three different places. I brought the car back again on Dec. 2. After no communication all day, I called and was told they found another leaking gasket and wanted an additional $400. I was also told that "oil leaks are tricky on Volkswagens," but a properly diagnosed repair should not turn one leak into multiple new leaks in a matter of days. At this point, I declined further work. I paid over $2,000 and ended up with a car in worse condition than when I brought it in. I requested a refund in writing and never received a response. Based on my experience, I cannot recommend this shop.

Visiting from out of town for a wedding. Started out at Walmart, guy was super rude so I decided…read moreto take my money elsewhere. Googled Oil change near me and ended up at this location. There were 3 vehicles in front of me. Teenager came up to my window, greeted me, offered me a cold water and nicely advised that it would take about 15 minutes. Wow, what a difference! They deserve my money.... 25 minutes later I had an oil and cabin filter change and on my way. Thx! 3 staff members worked on my vehicle and it was definitely quick. Thx guys and gal!

They charge me for the cabin filter 49.99 !!with discount!! It's real price 13,99…read moreFinal price of oil change for a Hyundai Tucson 2014 $ 201 AVOID TO VISIT THIS BUSINESS.

Best Auto Shop in Austin by a mile....professional, friendly, affordable and trustworthy! Adrian &…read moreChristian at the South Lamar location will make sure you and your vehicle are well taken care of and that you get back on the road with a smile on your face. 10/10 - stop your search....this is the auto shop to choose! - Sean, Happy Lamb's Customer for 5+ Years

*EXTREMELY DISAPPOINTING CUSTOMER SERVICE AND LACK OF ACCOUNTABILITY BY STORE MANAGER ADRIAN PEREZ*…read more After having my vehicle serviced for tire, I noticed damage to my steering wheel that was not there beforehand. When I brought the issue to their attention, Mr. Perez repeatedly dismissed my claim as unfounded and insisted there was "no way" the damage could have occurred by his staff while my vehicle was in their care. As a matter of fact, he told me his mechanics laughed at the matter, that I was being ridiculous. And what I found particularly frustrating was the INCONSISTENCY in how RESPONSIBILITY was being EVALUATED. I was made aware of another situation involving a customer who had left their vehicle overnight on the property, where the vehicle was scratched by an outside individual. Despite the business knowing they did not personally cause that damage, Mr. Perez was apparently willing to assist and extend a kind understanding to that customer with covering the cost of a paint repair. YET, when it came to my situation--where the damage was discovered after my vehicle had been in their care--I was essentially told that they could not do anything unless I could first prove that they caused it. That standard feels FUNDAMENTALLY UNFAIR. I understand that a business cannot automatically accept responsibility for every allegation of damage. However, there is a significant difference between acknowledging that the circumstances make a claim REASONABLY POSSIBLE and investigating it IN GOOD FAITH, versus immediately declaring that something was impossible and PLACING THE ENTIRE BURDEN OF PROOF on the customer. I had to prove their liability beyond any doubt BEFORE my concern was even WORTHY of consideration. Arguing with Adrian Perez to no avail, I went to consult experienced mechanics at the Porsche dealership (in the process of getting a quote from them for the damage) who explained that the type of damage I'm describing can very much occur during service, and that it definitely ISN'T UNCOMMON, especially getting in and out of a low build sports car. Adrian Perez, still disbelieving, tells me "well this would be the first for having a customer claim we've damaged their steering wheel" in the process of service. Well guess what buddy, there IS a first for everything. Throughout the process, Mr. Perez repeatedly emphasized, "We DoN't aCtUaLLy kNoW tHaT we cAuSeD it," rather than making a genuine effort to determine what could have happened. I found his response incredibly DISMISSIVE, when I was simply asking the business to take responsibility for damage that APPEARED AFTER my vehicle was in their possession. I am not asking a business to blindly accept blame. I am asking for FAIRNESS, CONSISTENCY, and a REASONABLE investigation. Adrian Perez is very difficult to reason with. If they are willing to help a customer with damage that they know their business did not directly cause, it is difficult to understand why they would refuse to even CONSIDER assisting with damage that occurred while another customer's vehicle was under their care. Mr. Perez stated to me, "we're not paying $800 to get you a new steering wheel". How presumptuous that was and how discriminated I felt after he said that. And mind you, I never once asked them to pay for a new steering wheel. I sincerely came to them telling them my steering wheel had been damaged in the process of servicing my tire and to see what could be done. All I was truly asking for was to repair the abrasion portion of my wheel that was caused by them--to return it to the condition of my car before it was in their possession, because that's only fair. I would not recommend this business on S Lamar to anyone who expects their concerns to be taken seriously when something goes wrong, especially for a vehicle you really care about, and especially when ADRIAN PEREZ is their store manager. Talk about a 10 year old vehicle too, there would be even less respect for damages they might cause to it which is not right or respectful at all. ADRIAN PEREZ continuously implied that my Porsche isn't luxury or new enough to give a damn. I found he is a spiteful man, especially to young women with cars. Truthfully if they are unable to take accountability and resolve this matter, I will be taking this claim to small claims court--because I KNOW my car, I drive it everyday, and would have known about the damage to my wheel if it were there beforehand getting service from them, especially the texture of a long abrasion on my steering wheel. It was a very new texture I felt as I drove home upon pickup of my vehicle. And their DM won't even talk to me or consider reparations unless I bring my car to THEIR partnered auto body shop FIRST and hear what THEY have to say of the abrasion. Why would I even trust using your auto body shop to fix the abrasion on my wheel. You are taking from my time and money just to hear me out, over the course of SEVERAL days.