WOW!! This is the nail salon of PALM COAST! If you are looking for a nail salon this is the place…read moreto come! It's very clean inside! They do a great job at picking up and keeping their areas clean! The owners are great people and they're doing an amazing! I'm always so happy when I come here! I've been coming here for a little over a year now! The conversations sometimes ends up involving the whole shop! I'm so glad I found this nail salon! Great people, great place! I also want to add they did get new management which has made AMAZING changes to the inside! Try it out!

Had such an amazing experience here! Meg is the best, my nails have never looked so good!!!!…read more I'm obsessed

Family owned so they can treat customers poorly and get by with it. Terrible customer service…read moreThey are great about getting a full service but if you come back either one nail to fix they treat you indifferent and I actually see one worker turn down a Roman to repair and said for her up make an appointment Unreal. No one was there!! These people need a huge lesson in customer service but there are no less I s if the people running the business turns away from a customer they know they treated poorly. No wonder this place gets bad reviews. Horrible

Most times I make an appt. But when you have a broken nail or if you happen to chip your polish…read more(gardening) they will take you right away. Staff is friendly and accommodating. Lee (gel nails) Thyra (pedicurist) are my favorite techs.

Top notch service and attentive staff. Highly recommend!! I got a mani/pedi and was pleasantly…read moresurprised at the professionalism and care I was given.

I moved to PC three years ago. After 2 weeks unpacking my nails were a mess. Didn't know anybody to…read moreask for references. Entered my car and asked my map: manicure nearby. The map took me to Serenity. Loved it. Been going there since then. Manicure, pedicure, eyebrows and massage. Fantastic!

My nails turned out good, only complaint is that I asked for round shape and they ended up being…read moremore square. I should have paid better attention.

Requested Laura because I've heard good reviews from other family relatives but she cannot do…read moreFrench tip nails cleanly or precisely at all. Prior to setting the gel, i asked her to add more red gel to the sides to fill some gaps or clean it up but she just grabbed the file and shape it more. Gel is bulky and has small bubbles on some of the nails too. Recommend more time for her to practice. I got my nails done less than an hour ago today. If youre getting a solid color or clear polish all over your nails whether its mani or pedi, i do highly recommend her as she is super gentle and nice. She did my pedi really nicely.

This place has a lot of chairs, both pedicure and manicure. The lady who did my pedicure did a much…read morebetter job than the last place I was at, despite my nails still having damage from gel polish (imagine that, someone good at their job). Ladies, don't forget to give your nails a break every once in awhile from gel polish!

The most painful pedicure I've ever had. My cuticles on my…read morebig toes were literally bleeding. Leg message was bruising and technician made no effort to avoid an obvious wound. The nails were literally cut crooked and the edges are messy (I wasn't given a chance to look at them before being ushered to the desk to pay). Upon leaving I immediately had to get out a nail file to clean up what I could (picture is the result). I should have said something about the pain and discomfort, but after being clipped twice I was just trying to get through without crying (even the massage chair was awful). The place is beautiful and I am thankful my friend had a different technician that did a good job. I never leave bad reviews, but the prices were too high to walk away feeling brutalized and like I could have done a better job.

there was nobody in when I walked in not a big deal. I called ahead of time..... didn't have the…read moreOPI color that's very well-known no big deal. I picked another one..when I went to pay they said they don't take cards or the credit card machine was down which I should've told me when I walked in especially because there was nobody there.zz all honesty. I don't think that was true. They wanted me to use Zelle or Venmo and I said no I don't have it and I had to pay cash..... couldn't leave a tip cause I only had limited amount of cash.... Always leary a businesses who say their credit card machine is down, but don't tell you before they provide you the service to ensure that you can even pay. Manicure on a scale of one to 10 was a 6.5.

They are so nice, listen to what you want and are grateful for the patrons. Pleased with pedicure,…read morefrench manicure as well as powder... It is always a wonderful experience going there and I recommend to anyone who asks me where I go, or where they should go!

Gorgeous salon, friendly staff, but they raised the prices of nails and I just think it's…read moreridiculous. You already originally paid $75 for gel and tips short mind you PLUS tip.. it's tragic.

This was the first time checking out a new salon. Upon entering the salon, it wasn't very crowded…read morewith customers; however, there were quite a few technicians. The theme of the salon was pink, as you can see from the furniture, wall art, and stations. Madeline was my tech and she seemed quite shy. I must say, she did an excellent job with my manicure. Photos don't lie. I will definitely make an appointment for my repeat visit.

She did exactly what I asked beautiful turnout Found a…read moreplace in Florida that I will continue to use builder gel

Chris is phenomenal. Both my daughter and I go to her. She has done everything from simple polish,…read moreto acrylics with gel, to diamonds, swirl and glitter. The last time my daughter was in town, she sent me this picture and asked if Chris could do this. Chris matched it perfect and my daughter went back to school happy. Chris is very personable and provides a great service for price.

I love coming to have a great nail treatment. Staff are friendly and relaxed. That's something…read moreneeded when you want to get your mani-pedi on!! They've changed the regular polish showcases to include a wide range of various nail powders. That looks very professional! My stylist is Hanna, who has the nicest and gentle hands. Super friendly, too! She did a great job! If you go to the Lotus Nail & Spa on Rt. 100, ask for Hanna. You won't be disappointed. I will be returning for another great experience!

When you work in customer service, the one thing that you always strive to do is to be kind to your…read morecustomers. My mother and I went to Lotus Nails to get a pedicure and have our nails done. We got our pedicures, and I went over to get gel X for my hands. The lady that will do my nails comes over and looks at my hand, LAUGHED and says you pick at your nails huh? Mind you, I had physics and biochemistry exams in the past week that made me very anxious, and unfortunately I ended up picking at my skin. Then she sits down and asks me the color that I want, and I tell her exactly the one I picked out with the exact number, and she scoffs and tells me that we have so many of those, and I was like, okay, and showed her the exact one. Then she asked me what shape, and I showed her a picture and described it, and she laughed again; she mumbled under her breath and laughed. Then I showed her another photo of what I wanted, and she laughed yet again and started doing my nails. Genuinely, I was in shock; I started tearing up because what in the world prompts you to laugh in your customer's face multiple times. Then I ask her to make my nails a little bit shorter because they were too long, yet again, she scoffed in my face and then proceeded to make them shorter. Then, after my nails were almost done and she was putting on the final top coat, my mom came over and showed me her nails (we got the same color), and the lady asked her to see it, and again SHE LAUGHED in front of my mother and me. Then my mom left, and the lady told me that she thinks it doesn't look good, like, okay??? Then, after she was done with my nails, I went to look at them, and EVERY SINGLE NAIL is a different size compared to my other hand. At this point, I did not want to interact with this lady anymore because she was so incredibly rude to both my mother and me for no reason. One thing that Lotus Nails should take from this, especially the lady who did our nails, is to be kind to one another; you never know what's going on in someone's life, you don't know what someone is going through, and a fun day spent with my mom turned really grey because of your employee. Please do better, I am very disappointed. You should never make a customer feel bad about anything they ask for when they are paying $150+ for services and being nice. I only hope that, in the future, this lady learns to be nicer to the people around her and learns and grows to be a better person. Unfortunately, I will not be coming back to a place that made me and my mom feel so unwelcome!

Went here on a recommendation from a girlfriend who has her nails done there. Sophia is…read morephenomenal. I asked for Ombré nails and they're absolutely gorgeous. She's very friendly and listens to your concerns. I could not be more pleased.

Poor customer service. I have been going there for 5 years…read morefor nails. I rarely write a bad review but as I business owner of 20 plus years I strive to make my clients feel valued and important. I came in tonight an hour before closing asking for toe polish change and owner said I would have to wait for the girl to finish with a pedicure . I waited an hour and then she took someone one else ahead of me that had a manicure. I told the owner you should have told me there were was 2 ahead of me and 90 min wait . I would have came an another day. She told me only the one lady was a head of me. I patiently waited an hour. That is horrible business to not be honest and disrespectful of my time. Most mail places would just be honest and tell you 90 min wait . I won't tell people to go back there. I was once a satisfied customer, just bad business.