After moving to our home (new to us but built in 1978) we learned from a chimney sweep that our…read morefireplace was not only incorrectly converted to gas but was constructed in such a way that it would have never worked correctly as a wood burning fireplace. Which is probably why the original owners attempted to convert it to gas. We wanted wood, not gas, and we wanted to get the 26% federal income tax credit. So we visited A Fireplace Store and More and spoke to the woman working there. She set up a date for Rony to come out and give us an estimate. Rony showed up on time and we settled on a modern high efficiency biomass fireplace insert that qualifies for the credit. Parts and labor was not cheap, but we wanted a quality appliance and this business has decades of experience, which we also wanted. We put down a deposit and set the installation day, which was today. Rony and his team showed up on time, worked quickly, did good quality work and cleaned up afterwards. Rony explained how to use the new fireplace and was all done in a matter of 3-4 hours. Very happy with our purchase and service and we can't wait until we can use it this winter.

No response to my request. Went unanswered. I would not recommend. They do not seem interestedread more

Jorge came out to look at my damper in my fireplace. Instead of saying I needed a new one, he just…read morefixed it, showed me how to use it correctly, and didn't even charge me!!! Very happy!

Jorge and colleague did a fantastic job to get our fireplace ready to go for the holidays. Thorough…read moreand highly professional. Taught me how to safely use the fireplace. Best customer service experience I've had in a long time. Great value for the price!

My husband and I recently did a remodel of our living room space. Along the way we decided to make…read moreour fireplace box bigger and were directed to Russ and Fritz at A Cozy Fireplace in Warrenville. We could not be happier with the entire process, from the initial phone conversation (Russ was so very personable and helpful), to a visit to the shop (where we found how little we actually knew about fireplaces), to our timely and seamless installation (friendly, respectful and professional guys), and most recently, the installation of our fireplace doors. I should add that the price was fair and reasonable (and quite a bit less than the other estimates we got from other shops not far away) We highly recommend Russ and Fritz!

My husband and I made the decision to convert to a gas fireplace when we learned that our…read moresee-through wood burning fireplace was built incorrectly and would cost us over $15K to fix with the caveat that it might not work properly even with the rebuild. We brought a quote from another company to Russ to evaluate and get a second opinion. Not only did he come in about 30% lower than the competitor, he was honest and forthright about what would be best for our situation. He did not try to sell us something more expensive or a set that would not work for our home. He answered every question and allowed us time to discuss the decision between ourselves. When we decided to have them do the install, he was able to get everything done in a timely fashion. The technician who installed the unvented gas log burner did a great job. He protected our floor while working and cleaned up everything. He offered to take away the grate that was used for burning wood. He let my husband know all the details for using the remote, leaving the glass doors open, etc. It heated our entire house so well that we had to turn it off for a while! We are incredibly happy with the fireplace and our choice to go with a family-owned, local business.

Been using them for 10 yrs / they do my cleaning and inspection . Daniel is the best !! 10 stars :)read more

Daniel came to my condo before Christmas. I was really hoping I could have my fireplace up and…read morerunning for the holiday. He was so kind and so helpful. He explained what he was doing and managed to get it working with a quick cleaning and a small replacement part. I am so glad I called them and I will continue to recommend them to anyone who needs this kind of work. Thank you, so much, Daniel. You are the BEST!

UPDATED 3/11/26. Here's what I had to deal with ever since they redid my patio:…read morehttps://youtu.be/tA2aaeo_bbM Original Review back in 2024: Do NOT hire them to do your patio. I had them come re-sand and reseal, and the sand filled in is falling apart on one side of my patio as well as the edges in only a few months. They came a second time to try to fix it. Told them to let me know when they come because I want to be there whey they start so I can see what they're doing. I did not trust they were doing it well. They came out but didn't let me know and only after they had started, they came to me. That pissed me off, because I explicitely told them to wait until I am outside with them because of that and that I had questions. That request was blatantly ignored. Now about a couple months later, that sand is falling between the cracks and soft to the touch, I can literally compress it with my finger and I now have sand missing between cracks all over the place on one side of my patio again. There's no way they sealed that because that sand wouldn't be soft to the touch and able to compress with your finger! It's not only soft, they don't even put enough sand in it let alone forget to seal the damn thing. The second time they came out, they try to blame it on water, as if I'm an idiot (sure after a few months I expect this to all fall apart). There's nothing that would cause this. Regular rain shouldn't cause a $2k+ job to fail after a few months. The prior company who sanded this patio, the sand was not falling apart like this anywhere. Even after 5 years. Now I'm going to have to refill that sand and fix this myself. Maybe learned a lesson, just do this stuff yourself. Do it right the first time and you won't have reviews like this. Or customers that annoy you because you can't do your job well. They claim "warranties to match our underrepresented workmanship!". What warranty? I got no warranty and even when they come to fix the mess up, it still falls down. Anyone gets rain, even down pours. It's very clear what areas they did not do properly because the rest of the patio is holding ok. I expect a job to last a few years not a few months. Rain and nature happen, we expect this to hold up at least on average 3-5 years. I'm just going to seriously go back to Menards, there's a mexican guy there who knows a lot about this, and he's told me how I can just fix it myself and save money. He explained the different sealants, etc. and the pros and cons. That's exactly what I am going to do. No more hiring people for this. The ants are even crawling into the cracks now. Good times, right before it starts getting cold outside. So glad I have to spend a couple hours fixing this sh** now. I don't normally go out and rant like this but any moron can see this is not done right. More here on my actual patio, see the problem first hand: https://www.youtube.com/watch?v=xm8h2ZUq88A How it's supposed to be: https://www.youtube.com/watch?v=PMu1l2ure4M https://www.youtube.com/watch?v=mRGi6xa9ALo https://www.youtube.com/watch?v=Qi-KeIcv-Kk You do your customers right. You f up the job, you redo it. I expect the craft to be done well. You make mistakes, you fix it. You don't just tell people it is what it is and make excuses like you did with me after the fact.

They were professional fixed and tuck-point the chimney. They finished when they said they would…read more Also cleaned up and was respectful to neighbors the chimney was near the property line.

Jeff diagnosed the problem with our fireplace and was able to repair. easy to work with and…read moreexplained everything well

I am a loyal customer of Hearth & Home and I have purchased my Solaire Grill from them back in…read more2008. Through regular service and maintenance the technician has kept my equipment in fine working order keeping my grill in reliable working order for nearly 18 years. I appreciate their professionalism in maintaining an important part of my seasonal outdoor activities.

Fire It Up Chimney Services is a company I refer to any one seeking chimney and tuck pointing…read more work done. The crew was thorough and professional. Tha l you for your services.

Tuck pointed our chimney quickly. All workers were helpful, professional, and more than capable.read more

This company is great!! They helped me pick out a great fireplace and helped me out greatly when I…read moregot into an issue with my contractor. They are really nice and have the best customer service I have ever received from any company!!

From the owner: Turning Houses Into Homes.read more