This would be my first ten star review on yelp if they let me. Not six or seven. Ten.
There are a few reasons why LPG is incredible.
1. The work itself. Luis and his team are best-in-class. Luis has generational experience, has been an instructor, and runs a solid business that doesn't cut corners. The work performed is A+ quality. His team is all people he'd stake his reputation on as well.
2. Managing client expectations. Luis communicates what's going to get done, when it will get done, what to expect, what he needs from you, and the tradeoffs of other decisions. This extends to the interface with the city, the fire marshal, inspectors, and more.
3. Managing client collaboration. Luis at all points let me know what he needed me to do as well.
So those things sound like what you would expect from a well-run business. Not always typical, but already five stars when done well. Now here is what the other five stars are for.
4. SAVING THE [swear words] DAY. Our project was off the rails for reasons not worth posting about on Yelp. Things were going badly. Contractors were not getting paid, again for reasons I can't post about on Yelp, and our project stalled. Luis let me know the work he does is for the client and he does not leave the client in a bad situation. He took over executing the rest of his project and got every aspect of of our sprinklers work done, telling me what I needed to take care of myself, how I needed to get inspectors on site, and more. Just the peace of mind he provided in making sure our project gets done was huge.
5. Most of all, he is just an awesome guy to get to know and work with. By the end of working together you're talking about visiting his summer home overseas next time you're on vacation. You genuinely know he cares about his craft and his customers.
Luis (& Marc!) thank you guys so much. read more