The associate who helped me was friendly. I wasn't able to get the price I wanted, but what else can I expect from a pawn shop -- they need to make money too. I probably would get half the value of my product as opposed to when it was new, which isn't actually all that bad. Love the cleanliness of the place, and the well-organized lobby. I left four stars because the associate seemed kind of in his own zone, but he was still friendly and didn't express any attitude or annoyance -- just in his own zone. Great experience overall, but there's always room for improvement. Thanks, Loyalty Pawn! EDIT: I forgot to mention that there was no parking, because it's on broadway. Best parking is on X St closest to the shop, at least that's what I'd recommend so you only have to walk one block. read more

Great service and loan payout. Great purse selection for $50 to $5,k. With the 30 minute drive,! We are pat clients and I got a a nicely used Coach purse n wallet for ,$50 total. Highly recommend....only the Broadway location. read more

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Efficient, friendly staff that gives the best estimates and prices on gold jewelry & instruments.

Good service, especially the one who assisted me, a handsome and kind Josh Bonton... keep up the good work, thanks for the discounts, appreciated you guys! Recommended this pawnshop to everyone! I will buy more jewelry to your Shop! Thank you! read more

Loyalty Pawn - Ring - Pawn Shops Near Me - Sacramento, California

Adam provided great and friendly service. Got a fair price for what I was selling. And the place smells wonderful!

I was asked for my social security number. I then called and asked around and there is no legal remedy for a pawn shop to ask you for your social security number, unless you're purchasing a firearm. They can ask for a state government issued id or passport and that should be it for sales and purchase's. I don't recommend anyone giving out their social security number to any pawn shop employee. Shout out kirby, he gives you straight up fair offers when selling and doesn't ask for social security numbers. read more

They made the process so easy and fair. Did not feel pressure nor scammed! Highly recommend coming in and trading or selling any items that might be valuable! Please go in and check them out!! read more

Came to sell some speakers. Poor communication and sassy staff with BAD ATTITUDES. Check out every pawn shop before coming here. This is a "I'm hella desperate" shop. BAD CUSTOMER SERVICE = bad business read more

Came in attempting to get some cash for my laptop, laptop is missing a singular piece that covers the two bolts on the side and the wire in the middle. Cosmetic, but understandable why it wouldn't be accepted. What isn't acceptable was how the employee handled the transaction. Instead of being polite or respectful about it he simply said "we can't take the laptop in pieces" and walked off immediately turning his back to me. The laptop was only missing one piece so to say it was in pieces was incorrect and to be so dismissive and turn your back on a customer regardless of what's going on is disrespectful and a first for me at loyalty pawn. Came in around 9 am April 21st, there were three people and I would've rather the black man or the other Caucasian male with darker hair helped me, the whole situation left me feeling frustrated because 1 employee feels it's okay to say whatever he wants no matter how incorrect it is and be dismissive to customers. Won't be recommending this location for awhile! read more

I experienced discrimination at this location. I came in to pay off my loan, and an employee immediately told me to take off my hoodie. I asked why, and he said it was their policy. However, I looked around and noticed multiple people wearing hats and other head coverings, yet nothing was said to them. When I stepped outside, I checked the sign, which clearly stated "No hats, no hoodies, no sunglasses." So why was I singled out? Why was I the only one told to remove something, while others were allowed to break the same policy? The employee was rude and unprofessional. If you're going to enforce a policy, do it fairly--not selectively. I can't help but feel I was targeted, either due to racial profiling or because I'm an LGBTQ woman. The men wearing hats weren't approached at all. I won't be coming back, and I'm relieved my loan is paid off. I'll also be contacting corporate since the employee claimed to be the manager. No one should be treated this way. read more

I went to make a payment on my loan. Asked if I paid it off and pawned it again if I would get more money this time around and the gentleman said he could just reevaluate the loan and thankfully the value had increased so I got a decent chunk back and also saved the money for the payment. So thankful I'm one to ask questions cause that extra money really helps right now! The guy was very nice and helpful. They always give good service. I've been a customer at Loyalty Pawn since they were located in West Sacramento a few years ago. read more

I've been with this place for over 15 years today I took both my Jbl speakers in to pawn as I did 1 month ago and the month prior to that , one of them has the plastic end piece broke off but it's been that way from day one. When I went in there was a very young Hispanic girl that had a power trip and started knocking things down but because my id was expired she refused service howeve the 3 months prior I used the same expired id as well, so I get my son to do it and when we got back not only did this rude little girl put a note on my account not to take it, the other girl only loaned me half of what I've been getting the last 3 times, and the manager standing next to her said we have to reevaluate it which is a lie because as I said I've been coming here for over 15 years, the singled me out, poor customer service, and they all stuck together to cover for the other ones bad attitude I won't ever be going back to this location due to horrible customer service with ghetto employees read more

I went to the one on Broadway looking for a laptop and got a great deal on a touchscreen laptop. Shoutout to Adam he was such a big help and hooked me up with an awesome deal. Will be returning again....thank you Loyalty Pawn. read more

I just had a remarkably wonderful experience at Loyalty Pawn on Broadway. I live on the other side of town but was in the area, so I stopped by to check out their guitar selection. It is great. I saw a used guitar in near mint condition, plugged it in for tryout, and was impressed. It was priced just as one might expect from checking eBay. I kept thinking, how much should I offer for this? The fellow helping me, Dominic, was a good listener and is a wonderfully nice young man. I ended up asking how much they might sell it for and he went to check. When he came back he suggested a generous price that I would have been a fool to pass up. I bought it then and there. This Broadway store has a great vibe, great people, and great merchandise. You'll be happy you checked it out! read more

Pawn shop is garbage. They will under value your item. They don't give receipts. I would avoid at all cost. I'll be reporting them to the Better Business Bureau. read more

Be careful when buying electronics from these places. I bought a PS4 controller that was supposedly new in the box that had a messed up joystick. I also bought a TV from here that does this weird imprint thing on the background of the screen. Make them show you their electronics work. read more

I will definitely come back here when I have something else I want to pawn. They look up at my bike brand, checked it out and got a good price . read more

Went into loyalty pawn today to get rid of some of my rings I was so glad that najah to help me she's definitely my fav she kept it super real and I'm not sure exactly how she did but I ended up buying a necklace that I'm in love with she knew my taste with out me even explaining anything about myself I read some reviews and saw that they weren't all good but honestly if you go in with an open mind and a positive attitude they'll give that right back to you ! read more

They don't care about their customers. I came in to purchase some xbox one controllers. To find out the controllers are the first generation and not able to connect to computers/pc. When I wanted to return it, they said it needs to be broken in order for a full refund . I said," I can go home break it then bring it back? " then they said no because I intentionally broke it. Instead they offer me an exchange for store credit I said no I want a refund they keep going back n forth and they can't do nothing about it. All I wanted was a refund. I wouldn't go to any pawn shops since they are always shady people. Scammers. read more

This place use be my favorite place for pawning business, I've been a loyal customer for years, they got this new blk rude B**** that recently started, and she's hella rude and unprofessional, I came in there to pawn my laptop and iPad, she talked to me like I'm one of her f***ing kids like I walked out mid sentence. I will not be talked to like that and treated poorly. This location has lost my respect and my loyalty. This place changed for the worst. read more

Always have decent deals I enjoy buying my wife diamonds and gold at these shops! Value value value read more

Thought this place would be cool. But the workers are extremely unprofessional. They were getting into an agreement with each other and not being helpful at all. They didn't even have the items that they advertised online in their store. You are better off going somewhere else or just dealing with private citizens. read more

Absolutely the best pawn shop ever! I went in to purchase a base amplifier for my son. They were so helpful, informative, and their customer service is top notch. Took the time to show us available options and allowed us to test it. Thank you so much from this overwhelmed mother! Will def come again if my son needs anything else for his instrument. read more

I had a very good experience at Loyalty Pawn on Broadway. I received top dollar for my items. The amount was substantial compared with the amount I was offered from a different pawnbroker in town for the same items. They were nice and helpful and had a lot of cool items to purchase also, such as jewelry, tools musical instruments, cameras, etc. If you are looking to sell or get a loan, take your business to Loyalty Pawn on Broadway, you won't regret it. read more

Stopped in just to see what it was like. The staff were very friendly and the shop was in good condition.

I sold my Sega Genesis games. I called ahead of time and they would prefer it if the game is in its original case. CA I.D. is required. The cashier Joshua was an old school gamer like myself and looked at one of my games, WWF Raw, and said he used to play it when he was a kid. He paid me a fair value for these games. This is my first time visiting a pawn shop and the layout of the store is orderly: flat screen TVs, handyman tools, PS video games, musical instruments, and DVDs were all neatly arranged. read more

Update! I am extremely disturbed by the change of treatment Ive experienced after many visits. Very rude service all around. As a customer that shopped with you for many years I will not be returning. Your staff and management have no customer service or professionalism people except courtesy I give it right when I walk in I expect the same Horrible! Disappointing! You deserve a ZERO!! read more

I went there looking for my grandson Nike shoes for his birthday, today. Boy did he find a fire pair . Then I couldn't help but notice the designer bags!!Everything is in tip top shape, I brought 2 Coach wallets. I'm so happy I treated myself, too!! Ricardo was the bomb!! The best customer service ever. If you've never considered going to a pawn shop, reconsider!! Ricardo was the best!!! read more

Man, these guys, Quincy and Kirby did me a solid. I'll always use their service, 20 blocks away and I live literally around the corner from 2 other pawn shops. Thank you, you've earned my Loyalty! read more

Nothing loyal about this pawn shop. They just loyalty shady. I went in to purchase some jbl headsets . Everything worked. I wanted to return it because I found a better headset. When I came in they said "they're not able to do a refund because it's not broken? " What? I should able to do a refund if I like it or not. But ofcourse another broke pawn shop. They need $35 that bad. read more

Actually less than zero is what I rate this place. The bozo who helped me has no knowledge of musical instruments or thier value. Gave me an offer of $150 for a ESP GH-600? Then tells me I can always trade it for drugs? I'll be sure to let folks know not to shop here for music gear. read more

Loyalty Pawn - Top of the line Signature Series Guitars immaculate condition. Complete Slayer Series - Pawn Shops Near Me - Sacramento, California

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I had such an amazing experience here yesterday. From the first phone call until I left they were extremely helpful. They made it so easy to get some quick cash until payday. I have never pawned anything so I felt very awkward but they made it so easy and painless. I forget the name of the gentleman helping me but on my receipt it says jcv. I want his boss to know what great customer service he has. I will be coming here for all my pawn needs in the future:) read more

Super Clean, nice array of items, friendly staff and what seemed like decent prices.

Great customer service. Always give me a great price on what I pawn. Wouldn't go to any other Pawnshop

I had a bracelet that had no use for me so I searched up pawn shops and multiple popped up but this shop had many good reviews & when I went in for an exchange they were so helpful and nice, would definitely come in again weather it's to do business or buy something read more

Been here twice now, and the gentleman we've interacted with both times is awesome! Super nice, courteous, and a pleasure to work with. It's a small establishment with lots of good stuff. It's well kept and clean. read more

This pawn shop has been amazing. I was going to take my Xbox to gamestop to sell, they offered me the same price and I was able to get it back later at a time that was more convenient. The customer service is excellent, every person I've dealt with has had a great attitude and been very helpful. Can't recommend this place enough! read more

My review will seem a bit far fetched but is totally true. Our family from out of town was visiting when their car was broken into. Several items were taken, some of sentimental value. My husband, trying to think of a way to recover the items, went to Capital City Loan & Jewelry to see if someone had come in to pawn the merchandise. The manager took his name and number, and low and behold twenty minutes later someone came in and tried to sell the items claiming they belonged to their parents. The manager took the property, called the police, and notified us. I was amazed at how honest and professional the manager was, even keeping the shop open late as the police helped us fill out a police report. Although I've never been one to shop at a pawn shop, I would happily return again knowing that we received such great service! read more

They are awesome every time I need anything they always looking out!! We have a 8 year relationship, I cheat every now and than but now I'm 10000% loyalty!!! read more

Don't go here for bikes!! They either don't know how to price them or they knowingly try to rip you off. Went here because of an ad and they tried selling me a bottom of the line Electra cruiser for MORE $$ than what a brand new same model would cost. I tried pointing that out, but he would't even negotiate! Whoever bought it over paid big time. Later in a separate ad, they priced a higher end Electra with a lot more features pretty low comparatively. Doesn't make sense. Also their store is really tiny, so if you're looking to shop, go somewhere else with a better selection. read more