Laura is a ROCK STAR!! My boujee car is not used to the cold and also has the original battery…read morewhich was coming up on its 6th year...so, new year - new battery and my car is happy again! Not only was I so impressed that a fellow female was going to install my battery (girls rule!)...she also let me "help." And by "help" I mean she patiently listened to me telling her all about the video I watched about how to install the battery as I hovered over her asking a bunch of questions. I realized this is probably why my husband prefers I not always "help"... Laura was very kind, entertaining my curiosity and accepting my attempt to try and project manage the effort. I can't help it...I'm a Project Manager in real life and it spills over at inopportune times. Laura was a trooper though and did all of this in the freezing cold, making it look easy! Not only will I be an O'Reilly customer for life...I highly recommend the Merrimac Trl location in Williamsburg! Ask for Laura...you won't be disappointed!

I have dealt with this business since it opened. It is close to my home, that is why I gave it a…read moretry. Every time I enter I am welcome by someone waiting on in a short time. The store is always in an an organized order and items are identified with visible signs. If you have trouble, the staff are there to assist. I have always be satisfied with their products and servics. They also honor our military and Veterans with a discount. I highly recommend O'Rileys to all.

I needed a speedometer cable and housing to replace the rusted one for my Classic Car. I called…read morehere and the parts clerk assured me he could have one there by 5:00. PM that day. I also needed dash light bulbs, which he said he had in stock. I called after five and sure enough he said the cable was there. This parts clerk was friendly on the phone as well as in person when I arrived. I was impress that this Auto Parts Store took my order over the phone and did not require me to give them Credit Card information like some other's do. Kudos on that!

Great customer service! Needed a battery for the motorcycle and they worked so hard to find us one…read more Even went to the competitors to find one. So excited now that we can ride with our friends. I cannot say enough good things about them!! Shout out to Ronnie!!! Thank you so much!!!!!

It's honestly rare these days to find a repair shop you can fully trust, but this place is the real…read moredeal. They've been in business for years, and it shows--not just in their experience, but in how they treat people. I brought my car in expecting a major repair, and instead of upselling me, they walked me through what actually needed to be done and what didn't. That kind of honesty is hard to come by. They took the time to explain everything clearly, never pressured me, and made sure I understood my options. In a time where it feels like everything is about squeezing out more money, this shop stands out for doing the opposite--being fair, transparent, and genuinely looking out for their customers. If you want a mechanic you can trust long-term, not just for one visit, this is the place. I wouldn't take my car anywhere else.

Helpful and honest! We're visiting the area and my check engine light came on last night. Josh…read morechecked it quickly, determined the issue may have been dirty fuel that didn't require spark plug replacement and since it was driving well that I was good to go after he cleared the light.

Have shopped here for various car-related needs for a while. And I will always exclusively shop…read morethere in the future, from now on. Had a dead battery, had it jump-started, and got it to Advance Auto Parts for a replacement. However, they let me know they couldn't replace the battery because (after checking their system) they couldn't reset the computer after it was done. Fair enough! I tried to figure out how to get my now again un-startable car over to Autohaus (great experience there, too!) myself. An Advance Auto Parts staff member came out while I was trying to figure out the best way to get it started and where it needed to go next, and asked me how it was going. When I let him know I was still having trouble, he offered to jump the car himself. He did, spent 10 minutes on that when he didn't have to, and that was what I needed to get on with my day. I didn't even buy anything from them, this time in. Truly great service. After this experience, I'm not shopping anywhere else but the Merrimac Trail Advance Auto Parts for my car. Sanity in car problem help = loyalty. 5 stars, easily, for this place.

Needed a battery tested fast for equipment. After finding out the battery was bad they quickly…read morefound the battery I needed and gave me a discount because of the speed perks coupon not working.

I went by to see if they could reset my maintenance minder. I had an oil change, but we couldn't…read moreget it to reset. Asked at this location to try a reset with OBD scanner, they told me it couldn't be done that way. They told me to go to dealer. I went to O'Reilly's instead, and they said let's give it a try. They reset it in 2 minutes with OBD scanner. Difference in attitude and support was memorable.

I went to Advance Auto Parts in Lightfoot to get battery checked on 18 Jan as my battery wasn't…read moreholding a charge. A short baldish 30 something year old put the tester on the battery and said my alternator was bad (car only has 53000 miles). Since car wouldn't start I asked for a jump as I had my own jumper cables. He said no "sorry your day isn't going well." Got a friend to bring their car there and quickly jumped started. Took car to local dealer who tested the battery and it wasn't holding a charge ( only 80) and the alternator was fine pushing 13.7 volts. Had the dealer replace the battery. This Advance Auto Part employee had no idea what he was doing and the other two there didn't care. He also said clicking sound when turning the ignition was because of the alternator which is complete BS As that sound is the starter. I will never use this place again and will tell everyone I know about this shoddy business.

The staff is so nice and helpful here…read more I called ahead to make sure they had the part I need. I was changing the cabin air filters in our vehicles. I also picked up some windshield wiper fluid and grabbed a sunshade. When I went to the register the worker asked if I wanted to take the shade outside to make sure it fit first. I thought that was super nice. It did fit and I did purchase it.

Awesome service! We purchased a battery ... it was installed, and we were on our way in less than…read more30 minutes! Thanks guys!

Awesome service! I was on a trip through VA when my Porsche had multiple error messages pop up. I…read morereached out to Auto Haus Williamsburg and Preston was able to get me a next day appointment. They did a diagnostic, ordered and received the part needed and were able to get my car repaired and back on the road in less than 24 hours. Great customer service and I really appreciate how quickly they worked on my car.

Avoid this service center. Every time I called the service department, someone answered the phone…read moreonly to immediately hang up. I even contacted another department hoping they could help me reach service, but they were unable to assist. The customer service is extremely poor, and they are completely unresponsive. Save yourself the frustration and go elsewhere.

Visiting Williamsburg to help my daughter move in. Driving a rental in the pouring rain and I took…read moreoff a long piece of the bottom side of the car. Fortunately it did not fall completely off till I got into her driveway. In a desperate search for help I started at Carroll Automotive. They were very helpful. Sent me across the street to John Jordan at Sideline Automotive. There is no sign but John was there. I cannot say enough positive things about the man. Fixed the car in 15 minutes. Reassured me I had not lost my driving skills and sent me on my way. NO CHARGE. Even though I was clear that I was from out of town. He could have charged a minimum hourly rate. That's what they do in the big shops. Thank you John. The car looks perfect. The rest of it will fall off before that part.

Sideline has been very helpful to me over time. Great prices and fast service.read more

A throwback: a car parts place run by friendly, well-informed gearheads. Very highly recommended!read more

From the owner: Carquest is a locally owned and operated auto parts store that has been serving our hometown for…read moreyears. We stack decades of hands-on experience like playing cards to get our customers the right answer, the right part, right now because in our business real answers from real people are crucial. Carquest customers always get a quality, local parts experience while also being backed by Advance Auto Parts and the largest parts distribution network in the industry. But we're not accountable to a corporate spreadsheet like our big-box competitors. We answer to the legacy of family businesses and to the towns and neighborhoods we grew up in. From the repair shop to the Little League field, we're here, and we're committed to you.