Bravo on quality people at Jeff's. ** Story: our 4Runner…read morewas flaking out in Target parking lot at Sierra College. My hood is up. ** A guy walks up and says "what seems to be the problem? " and offers to help. Pretty quickly figures out it's a loose battery cable. Tightens it up. **He ends " I fix cars for a living. I work at Jeff's Auto Repair. Happy to help". Thank you Guardian angel! Clearly, great people here.

Jeff is probably the nicest, most honest auto shop owner I've ever talked to. Not only are the…read moreprices the absolute best I found in a 30 mile radius, but Jeff was transparent and extremely personable. I called late afternoon on Tuesday for a quote & my vehicle was done less than 24 hours later. Truly impressed! We will be returning to Jeff's for all of our future auto needs.

F250 King Ranch owner - Recent convert of Quality Automotive. Had an oil change done prior and they…read moregave me a once over of my vehicle. Went to another provider locally for an emergency sunroof issue. The incredible local shop gave me Quality Automotive as an alternative. Brought the vehicle back to them with no appointment and within three hours, the problem was fixed. No small task. The QA Team is epic. I had very special circumstances and they did not hesitate to crush it. Seeing my son tomorrow because of them. Won't ever take my truck anywhere else.

Finally! And honest and fair shop that's not only kind and courteous but shockingly clean! Brett at…read morethe counter is always a pleasure to work with super knowledgeable and kind.

Brough my 2024 ram in with leaking shocks that i noticed from truck bouncing to a point that i…read morethought i could loose control so took to Auburn dodge dealership said the truck only has 20 k on it buy they have to he dripping oil on there presence to replace Thom! The night things what it all the oil has leaked our how could it leaking? So they wont me to just takes it home and not replace Thom! It could cause a wreck by losing control who is looking our for you

Call and made appointment for a simple service to my Gladiator and was told to come in the next day…read moreat 8am. I show up 10 minutes before my appointment and none of the service writers want to talk to me. All of them say "he's not my customer". One of them checked the schedule and said he didn't see my name, "sorry", can't help. I went to Speedy Lube and they were thankful for my business. I've gone to Auburn Dodge/Jeep for services for over 20 years and now they've gone to hell. How disappointing.

After visiting another Jeep dealer in Roseville which misrepresented their vehicle and were all in…read moreall about as unprofessional as you can be, we decided to try Auburn CDJR and we are so glad we did! The first person we encountered was Josh who was incredibly helpful. He was not high pressure, he was personable, kind, really thoughtful about what we wanted and left an incredible impression. We went back the next day and the buying process was as smooth as could be. I have to say we have never had so much fun signing paperwork. Mia who was a ton of fun explained everything well and was so personable. Who would have thought signing finance papers would actually be enjoyable! Thanks Auburn CRDJ for not being a typical experience, we hope you sell a lot more! Y'all are fantastic!

Let my car sit there for 3 weeks, didn't communicate anything, ever, at all. Had to keep calling…read more They dropped the ball the whole process. Ended up refusing to work on my car. The manager Dusty tried to blame me for not communicating. The advisor Charlie didn't know whether to scratch his watch or wind his ass. 3 weeks of a rental car and for what? To get told to bring my car elsewhere. These people should be reported to the BBB.

Great customer service and work, even chauffeuring customers around while repairs and being…read morecompleted.

UPDATE: Danielle from Nuts and Bolts followed up with me on my service experience, even offered me…read morea free service to make up for the poor service, which is why I'm upgrading my review. I understand one bad tech shouldn't spoil the bunch.

I had a great experience with their service during my purchase. Although there was some…read moremiscommunication about the RecoverR option, they handled the issue professionally and resolved it to my satisfaction. I appreciate their effort in making things right!

: I've always…read moretrusted Gold Rush Subaru with my car's service needs. I even travel almost two hours one way to bring my Subaru to this service center, but my recent experience was a rollercoaster, to say the least. To start, in the summer of 2023, my LCD radio screen began to develop "bubbles" across it. When I called to inquire about it, I was told it was my fault for wiping it with a wet washcloth--which I knew was completely untrue. After doing a little of my own research online, I discovered Subaru of America had issued an extended warranty for this manufacturer defect. I called back to explain this to the service advisor, and we discussed bringing my car in for a replacement. Fast-forward to April 2024. After speaking with the service advisor, he said he would call me back within a week or two when a loaner vehicle was available. However, month after month passed. I even made multiple appointments that ended up being rescheduled--sometimes due to something on my end, but more often on theirs. In the meantime, a laundry list of issues developed with my car. These included a tear in my seatbelt, the TPMS monitoring system lights flashing on and off, and, worst of all, an extreme stutter that made the car nearly undrivable. When I finally dropped the car off, I explained to the service advisor that the stutter only occurred once the car was warmed up and driven at least 10 miles. The next day, I received a text message from the service advisor stating that there was nothing wrong with the TPMS system and that the mechanic was unable to duplicate my concerns about the stutter. He also said the radio and seatbelt would be replaced under the factory defect warranty from Subaru of America. However, he insisted that my car needed the 60,000-mile servicing. When I informed him that most of the major components of the 60,000-mile service had already been completed elsewhere, he suggested spark plugs and throttle body cleaning would help my supposed stutter--if there even was one--since the mechanic "couldn't duplicate the issue." His tone was condescending, rude, and dismissive throughout the entire conversation. Not only did he dismiss my concerns and make me feel like I was imagining the issue, but he also failed to follow my instructions to properly replicate the problem. Despite my clear explanation, he drove the car just 2 miles in the two weeks it was at the shop (as proven by the total miles at pickup)--nowhere near enough to trigger the stutter. He assured me that replacing the spark plugs would fix any problem I thought I had, which turned out to be partially untrue. While the spark plugs did make a noticeable difference, the stuttering issue persisted after coasting or at certain RPMs. The service advisor refused to acknowledge or apologize for being wrong at any point. He even charged me nearly $1,000 for warranty-covered work and unnecessary repairs. To make matters worse, when I picked up the car, I noticed they had replaced my dark gray/black seatbelt with a tan-colored one that completely clashed with the interior. His lack of accountability, dismissive attitude, and blatant disregard for my concerns completely destroyed my trust in the service center and their mechanics' capabilities. Thankfully, the service center manager, Marquis, stepped in and turned things around. Marquis was incredible--genuine, honest, and deeply committed to resolving the situation. He refunded the unnecessary charges, ensured all issues were properly addressed, and kept me informed throughout the process. Although it took another two weeks (a total of one month), Marquis personally ensured my car was fixed and safe to drive again. His professionalism and integrity restored some of my faith in the dealership, and I'm incredibly grateful for his exceptional customer service. On the drive home after picking up my car for the final time, my husband mentioned how refreshing it was to have a situation involving high emotions and a significant financial investment--having spent $40,000 on this vehicle--resolved so professionally. No one had to yell, fight, or scream. Everything was handled properly, and I left the establishment feeling heard, seen, validated, and deeply grateful. While I still have concerns about trusting the service center as a whole, Marquis's dedication saved this experience from being a complete disaster. If you need service here, I highly recommend requesting Marquis's oversight.

This workshop is wildly overpriced and completely unprofessional. I brought my car in for a…read morespecific issue, was quoted an absurd amount, and somehow left with the same exact problem, just a much lighter wallet. They charged me an arm and a leg for "repairs" that clearly didn't fix anything. What made it worse was the way I was treated. It felt like they assumed I wouldn't question anything because I'm a woman. Vague explanations, lots of technical jargon, and zero transparency. Just a big bill at the end. When I asked questions, I was brushed off instead of given real answers. If you value honesty, fair pricing, and actually getting your car fixed, take it somewhere else. This place seems more interested in overcharging than helping customers.

Drakester! He took my car asap as I was towed in. His…read moreprices, his service AMAZING!!! His caring customer service. My car was detailed & running like a dream! I found my go to automotive care repair! Check them Out Everyone. It's worth the Drive to beautiful Auburn The Nixster

Our aunt recommended these guys when we moved here from Mexico. I took the car in for a smog check…read moreand received nothing but kind, intelligent, courteous service. They found nothing wrong and I was in and out in 30 minutes. It was a reasonable price and they even sent the certificate directly to the DMV. A few months later, I thought the power steering pump was going out. I took it there to have them look at it. He sprayed some stuff on the fan belt and it sounded like a charm. He replaced the belt and I haven't had a problem since. He could have told me the pump needed replacing and I wouldn't have known any different. Honesty, integrity, and fair prices. It'll keep them open for years to come.

Smog check....we are new to Ca. and to the smog check process and requirements. After stopping by a…read morefew local smog shops, we happened upon Neighborhood Auto. They offered to get the car smog checked in 20 minutes on a Saturday which was great. When I approached the gentleman that worked there I told him that other locations were charging $40 and he was charging more. He replied with an annoyed short, 'ya'. Puzzled, I replied that we would not be getting a smog check there. He said fine and promptly walked away and then yelled over his shoulder that the other guys would lure us in by not telling us about the certificates, etc that are also needed. And with that, he was gone. He was rude and short with us unnecessarily. Had he taken one minute to educate us on the smog check process and fees, we would have happily stayed and paid, what was probably, the same fees as 'the other guys". Honestly, I would rather be "lured" in by a shop that has better, nicer customer service than not lured in by a rude one. Would have given one star, but they offered to get us in and out quickly. That was nice. This shop may offer quality auto repairs, but they are lacking in basic customer service skills. Too bad.