I can't recommend On The Way Express enough! I was visiting the Boston area from New Jersey when I…read moregot a flat tire around midnight. There were no tire shops open, and even the car dealerships were closed and inaccessible. My insurance roadside assistance had no choice but to tow my car back to the apartment where I was staying in Quincy. I assumed I'd have to wait until the next morning, have my car towed again to a dealership, and pay a fortune for the repair. Thankfully, my husband searched online and found On The Way Express. What an incredible find! They responded immediately and came directly to me that same night. Within about 10-15 minutes, my flat tire was repaired, and I didn't have to deal with another tow or wait until morning. Not only was the service incredibly fast, but it was also far more affordable than what I would have paid at a dealership. What impressed me the most, though, was how safe and comfortable they made me feel. It was late, very dark, and I was alone in an unfamiliar place. The mechanic was so kind, respectful, and comforting from the moment he arrived. He explained the repair process, taught me a few things about tires, and made sure I felt completely at ease. It's rare to find a company that combines speed, affordability, expertise, and genuine care for its customers. They turned what could have been an expensive, stressful ordeal into a quick and positive experience. If you're ever stranded in the Boston or Quincy area, don't hesitate to call On The Way Express. They truly went above and beyond, and I couldn't be more grateful! The BEST!

very honest and helpful, great pricing and great work, had my control arm replaced and I'm happy…read morewith his work!

I've had 2 of my personal cars along with my work van done by Corey and his team and they always do…read morea great job at a fair price

He is AMAZING. I had a flat tire in the middle of the winter while I was staying at a hotel on a…read moreChristmas Eve/Day. He came out to the hotel parking lot, and change out the tire for me and made my day so much easier!! Great communication and super friendly and helpful. I 100 percent recommend his service!!!

I can't say enough good things about this shop! As a young woman, it can be intimidating dealing…read morewith car issues and not knowing who to trust--but these guys have been nothing but honest, fair, and incredibly helpful every single time. They've fixed my car multiple times the same day, given me very reasonable prices, and always made sure I left feeling confident about the work done. I've never once felt taken advantage of or pressured into unnecessary repairs. I'm writing this review because they truly deserve the recognition--good, trustworthy auto shops like this are rare, especially in the Boston area!

disappointed in the service here. lack of knowledge and unwilling to work with a paying customer.read more

Brought my car in for a diagnosis and they were able to help me continue my search in resolving my…read morecars issues at a very discounted rate. I'll definitely will be going back here if I have future problems and have had an easy & efficient time getting my oil changes done at this location.

Recently had a repair done with Auto Engineering on my 2012 A6, they overcharged me on labor time…read morefor spark plugs so I left a 3 star review on Google. The owner, Rick, then invited me to share quotes showing how much less other shops charged for labor. I sent over the first one from a private shop for, and it was ignored because it was in NH. I sent over a second from an Audi dealer in MA, and it was once again rejected because even though the labor was cheaper, the overall cost was higher (due to pricier manufacturer parts, which was irrelevant to my point). I sent over a third quote for another private shop in North Chelmsford, which not only met Rick's criteria but even showed the exact, significantly fewer labor hours required to install spark plugs, with the cheaper cost associated with it; and then he stopped responding. After he stopped responding, Rick left a dismissive response on my review that evaded my complaint. I sent three quotes all showing you don't need 3 hours to replace spark plugs, the first two got denied due to exaggerated criteria that the owner did not communicate to me, and the third (first one to meet all his criteria) was flat out ignored. This place charges you for more labor than they actually need, and won't take accountability for it. If you don't believe me with all these other 5-star reviews, that's alright. I just suggest that when you bring your car, do yourself a favor and compare your quote from AE to a few other shops in the area. You will see plain as day that they charge you for extra hours generously. Honestly, I'm glad the owner sent me on a goose hunt for other quotes- they all reinforced how much I just got fleeced. I hope future customers will make the same comparisons and push back on AE's labor the way I should have to begin with.

A great spot that wasn't pricey, and took their time to explain what was going on…read more We have a pretty new car that was not able to be aligned. The head guy took his time to explain what was causing this issue. When I went in to the dealership, I knew what the problem was, and was able to be very succinct about what needed to be done, and that solved it. If this car wasn't still under warranty, I would definitely trust them to fix it for a reasonable price, and good quality work. I will definitely be coming back!

This is a wonderful auto service shop! They are organized, friendly, honest, and fairly priced…read more They provide ride service and loaner vehicles too. I can only speak to this location, but I have no doubt that their other locations are great too!

Great service. Prompt and friendly. Always use them!…read more Tire service, brake work and oil changes

Very quick and efficient. They replaced my tires and also provided a well needed oil change. I…read morealso got a tire balance that proved to help with driving stability and smooth driving.

My review is based from just asking for a quote. There were @least 15mins or more implements from…read morejust asking if they serviced my area. (15min)Yes we do... I said, I needed a quote for a power steering pump replacement. (15min) I was asked/provided all of my vehicle info(Yr, Make, Model, Sub model, 4Wd, engine size to wait (20-25min) to be told the VIN# was needed to give me an accurate quote. Why? Yr/Make/Model...I provided additional info like sub model,wheel drive, engine size. So, now, the expertise of service with this company is questionable! Auto part stores don't even require VIN# with inventory /vehicle match. Waste of time!!! Cancelled request for a quote

We've used Zippity twice now, once at my wife's work where they do the service in their parking…read morelot, and once at our home where they came and serviced 4 of our vehicles and these guys are amazing! My wife said the experience she had with them was very courteous, professional, and fair. The prices they offer are absolutely reasonable, especially with the convenience factor they add. When they came to our house to do oil changes and tire rotations they were fast, hard working, and respectful. Even just peeking out the window a couple times you could see they were working hard and they seemed happy enough to be doing their jobs. I'd requested brakes for one vehicle since they were pulsing and they told me the brakes were not worn enough to be pulsing and I should be under warranty on them, so I called the place I got the parts and sure enough they were right and saved me $300 with their honesty. They also left before I had a change to tip them, but someone else in my house had tipped them without my knowledge. When I contacted them by email to see if there was a way I could tip them they let me know they'd already been tipped and didn't want to accept more. Very honest people, genius business model, fair prices. Hire them!

Fair prices, good work, nice guys, Subaru experts. Heard about them from another Subaru owner and…read morewas not disappointed.

My wife had gone in for a state inspection. They identify that the tires were starting to get bald…read more(which was probably true). My wife was going to take the car to the typical tire shop we use to replace them (which is 5min away on low speed suburban roads) but the attendant guilts her about being a bad mom for being willing to drive her children even a mile with tires like that and that she should definitely get fancy run flat tires - for a toyota sienna minivan! Long story short, I get back from my business trip to find that our minivan now has nicer - more expensive tires than our sporty BMW sedan... I almost never write reviews but this explotive behavior towards a mom who was out of her element is completely unacceptable

I had two blown tires and needed my Jaguar towed to the dealer…read more Derek was my driver. He arrived right when the office told me he would. He was friendly and respectful, very efficient and showed great care for my car. I was impressed with how he walked around the car making sure to note any damage and discuss with me why he was doing that. We discussed the damages to the wheels and he made sure I was comfortable with how he was going to load the vehicle. He was attentive enough to note that I had another alert on my console and informed me of it. The vehicle was fully secured and double checked before he drove away. I 100% endorse this company and recommend them for any towing needs. I would trust them with any of the vehicles I own! A huge thank you to Derek for the great work and for taking good care of my car!

Do not use this company if you want to get reimbursed by insurance. The invoice we received is not…read moreacceptable by insurance and they refused to fax or email an itemized invoice when we asked. It's 2025 and they want us to drive 2 hours to pick up a piece of paper. Horrible customer service