Thank you Jay for helping me not once by 3x over the phone to help me with a missing order. He really went out of his way and stopped what he was doing to assist me in customer service over the phone. He placed me on hold a few times and checked on me. He was determined to find a solution for my missing package. read more

Since moving to town I've been here 3 times. Every time it's been disappointing and/or aggravating. The first and third time their online inventory showed more than a dozen of the things I was going in for and NONE were on the shelves. I walked several aisles in both directions looking for an employee and none were to be found. It's like they're genies and they disappear the second you come around the corner. I probably should have gone to the break room to find someone. Both times I walked out empty handed. The second time I went in I didn't walk out empty handed but I did buy , what looked like the best quality, version on the shelf and it just seems cheap and inferior to being the contractor grade things I'm used to from other vendors. I'm not saying I'd NEVER go back, but they will forever be a last option. read more

This Lowe's needs to do a better job at hiring competent staff and not teenage kids who lack basic human skills. I ordered $350 worth of turf and had to wait around 40 minutes for assistance before giving up and just grabbing it myself. I went through self checkout and the cashier Mikey was breathing down my neck as if I were to improperly scan an item. Mind you I'm a silver key holder... Then when I asked him mid scan if he could have someone assist me and bring the turf to the front he told me I had to finish paying before he could call anyone. Again, highly offensive as if I can't afford what's in my cart? I proceeded to complete my purchase and waited 15 minutes before going to customer service because I kept getting ignored. Then when I'm at customer service this young lady named Itzel had a despicable and combative attitude towards not only myself, but another customer trying to return an item. When she kept ignoring me to be rude to the next customer, I advised the customer to call for a manager. I told Itzel if she can bring someone to help me and she said they were busy in the paint section with another client. Mind you, I can see the paint section from the customer service desk and saw 2 employees hunched over their desk fiddling their thumbs. She then had the audacity to ask me why I couldn't grab the items myself and I proceeded to respond with a passive aggressive remark because at this point it had been well over 30 minutes given the workaround. She clearly got annoyed and just walked away, leaving me and the other customer with Vanessa who was the only empathetic and helpful person around the entire time. Mikey comes around to tell me that they are out of stock of the turf that I just bought and I responded with no you are not because I clearly bought the entire lot on the floor. I reminded him that I just needed help loading the turf to a trolly to be able to leave the store. He then just walked away!!! I asked Vanessa for a manager and she told me his name was Oscar and he was standing by the paint section. When Oscar heard his name he turned around and ducked as to not be seen. At this point I was infuriated and decided to grab the turf myself so I would not have to deal with the disgusting energy at that store. Do a better job or find another job. I spend too much money at this location to be treated with negligence and apathy. read more

Located in the Big Curve, this store is easily accessed from 32nd St. Associates are friendly and helpful. One in particular-Marky-directed us to find graphite. We briefly stopped at a different aisle on the way. He saw us and handed us the product we were asking for! That's service! This store is clean and the aisles are well marked. Quality merchandise. Prices comparable to other merchants. We will return. read more

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HORRIBLE customer service! Good luck getting anyone to help you. Every time I've gone there I don't think I've ever been asked if I needed any help. When I go look for someone, I can never find anyone to help. read more

The person that I was talking to in appliance was too busy for me,in all fairness he said he said he had another customer, bottom line is I wanted to buy a new refrigerator, not go through a hassle read more

The way the parking lot at Lowe's was full of cars, you'd think it was Black Friday at a retail store! Inside, it seemed business as usual, just a little bit more harried. The obvious virus signs of "6 feet" and "don't sit on the furniture" were present. The customer service is still top notch. I found out through an employee freezers are hard to come by....in Yuma, possibly everywhere. People know frozen meat's gonna be a hot commodity and acted accordingly, it seems! Overall, it was a nice distraction from the quarantine. Who knew Lowe's could be a great motivator (besides an actual handy-person or gardener)? Recommended! read more

Lowe's Home Improvement - Hardware Stores Near Me - Yuma, Arizona

We purchased a portable air conditioner in July 2025 and my husband and I told the customer service representative of our concerns of the purchase because we bought a similar product at Home Depot and it wouldn't cool the motorhome so we took it back. We took the air conditioner in our motorhome on our trip for 2 months back to our home town. It did not work as well. We ran the 30 amp air conditioner and when we plugged in the portable to the outside 10 amp it tripped the breaker so therefore did not serve the purpose that we bought it for. We kept the box, receipt and all items in the box and returned it to the Yuma az. store. We were NEVER told they had a 48 hour return policy even after expressing our concerns to the customer service representative of the other problem air conditioner. The lady told us we could have returned it to another Lowe's. We asked to talk to the manager and she said "well that customer service person shouldn't have told you that." They refused to take the brand new product with the receipt, box and ALL the devices. We will NEVER SHOP AT LOWE'S EVER!!!!!!! read more

Refused to give me my 10% military discount yesterday in the ElCentro Lowes store. Said garden products did not qualify. Lowes in yuma az gave it to me on 3 flats of flowers. I guess I need to start using Home Depot read more

Asked an associate to help me with a window I couldn't get down myself & that associate went to go get another associate to help me out but they never came. I waited 20min in the isle. . . I went to Home Depot instead & got helped RIGHT AWAY. They lack in customer support. Lowe's always disappoints me. read more

Bought a new refrigerator 2 weeks ago for our park model. Not cooling properly . Called Lowe's nothing they can do about it as it's over 48 hrs (seriously) since we purchased it. we called a tech who originally told us refrigerator won't work in the park model as it is basically a camper!!! Again (seriously). Finally got a new tech coming out on Wednesday, in the meantime freezer is at30 and fridge is at 39. So much for the groceries in it. read more

Had a manager at Lowe's here in Yuma tonight that could not understand when I told him the flooring department ordered me 5 boxes of 45 peace tiles per box & the order came it as 5 boxes of 30 peace tiles per box, he could not understand why I would complain about getting to much product. I said I need to cover a minimum of 181 square feet & he did not even understand they only sent 150 square feet, so I told him he needed to return to elementary school & take a math class at witch he said you don't need to yell & walked away butt hurt. I really hope Lowe's pay scale reflects on their employees because it's rare to get real help in this store. They use Excuses more than they can give answers. read more

I went in looking for a replacement battery for my 1/2 inch impact wrench . not available due to age of the tool . an associate from hardware Jesus S. helped me from initial hello to helping me with options and listening to what I wanted and giving me options to consider. purchased one of his suggested options and even though the item was not on sale saved 20% off item by applying for a Lowes card. helped me with registering for warranty and overall just has a fantastic attitude in dealing with customers .made my buying experience a pleasure . looking forward to going into Lowes to get other things I need and want. a valuable employee to have in any business . read more

Stood at the Lowe's paint counter. No acknowledgement at all. Female stood with her foot on a paint bucket listening to coworker explaining paint process yo another customer. Ridiculous!! I get immediate attention at Home Depot or Foxworth. read more

We bought some flooring for our bathroom and hired Lowe's to install. They hired Keller to install. The floor was not installed properly and needs to be redone. Also some parts we ordered are not in this bathroom at all, and we paid for them. Question is where did they go. When walking on the floor it feels like the floor is soft and it isn't. It took weeks of calling to have someone at least come and look from Keller, it was agreed the floor needs to be replaced. Now we are back on the phone yet again to get someone to do it. No more responses from Keller. Don't have Lowe's install it's not worth the aggravation. read more

Terrible customer service and low quality materials... how does it take 40 minutes to pull 2 cabinets off a shelf??? The level of employee incompetence and their bad attitude when call out, it's on a whole new level... actually quite impressive. Like a "Dick's Last Resort" of hardware stores. Do yourself a favor and go to Home Depot read more

While trying to buy a kitchen faucet we made our choice and walked up to the register where they said we could ask for installation. The cashier and a supervisor let us know that our faucet that we wanted wasn't available for installation. We asked if it was possible to find help finding a faucet that would qualify for installation. That's where a young man by the name of Gabriel came in to play. He assured us that the faucet we wanted was available for installation and took us to a different area of the store where we were able to buy our facet and set up installation. Thank you Gabriel. If it wasn't for you we would have ended up going to the "other" hardware store. read more

We ordered through Lowe's a Custom made set of 96.25"x80.875" fiberglass Exterior French Doors with side windows for our winter home project in Yuma AZ. After receiving a verbal guarantee our doors would be delivered before our deadline and departure date of May 15, 2022 We placed the Prepaid order on March 1, 2022 at the Yuma AZ Lowe's branch at the cost of $3694.20 (after discount) with a estimated delivery date of April 5, 2022. April 5th came and went as did Lowe's May 1st, May 15th, and June 1st delivery dates Lowe's gave us citing backlogs due to Covid related issues in getting the construction materials needed to complete the order. Meanwhile refusing to cancel our order and refund our money which we expressed our desire for after the promised May 1st delivery date was missed. At the time we place our order we made it clear to the Lowe's representative that after May 15th the delivery address would be uninhabited and unable to except delivery. We stayed until June 2nd at which time we boarded up the gapping hole in our building when Lowe's again missed the extended delivery date of June 1st and left for the summer months. Fast forward to Oct 21, 2022 When we arrived back in Yuma we contacted the local Lowe's outlet to make arrangements for our custom door they were holding to be delivered. Two days later a private delivery company hired by Lowe's to make the store's local deliveries showed up with our $3600 custom doors. In which the driver informed us they'd had to take off the pallet and remove some of the shipping packaging so it could fit into their truck with the rest of days deliveries. After a brief inspection delivery was accepted. It wasn't until the doors were installed and I took the final two shipping screws out that were holding the doors closed that inferior quality of the materials Lowe's used and low standards of craftsmanship manifest itself. The "passive" door literally popped out of the framing as I opened the "active" door displaying out of place weather stripping pinched between the door hinges and hinged door frame. Due to the pressure created by the miss aligned weatherstrip the bottom hinge screws were pulled out leaving stripped holes as were the middle hinge screws. Upon closer examination this may of been caused by both door frame uprite supports being 3/8"s out of line with the rest of the framework where they're anchored on the the threshold. This mis alignment also created gaps at the bottoms of both side windows. To top it off when I attempted to install the hardware to hold the doors in place neither the door latch nor deadbolt precut holes lined up.. When 1st discovered the day after delivery Lowe's Yuma branch was notified. Photos were submitted along with a written description of damage and sent to the "main" office via our in-person visit to Lowe's Yuma branch. Instalation of the doors stopped while awaiting word back. That Monday it is now Saturday. Friday I started the job of turning the material from unusable product Lowe's delivered to us for $3600 into something usable. So far I'm down 10 hours labor, $50 cash and gained the knowledge that what Lowe's sells customers under the heading of "Fiberglass" doors is just recycled plastic. Still no word from Lowes read more

Does anyone remember the old Factory 2 U by Walmart on pacific? Dirty, disorganized, items in wrong or random places? Well Lowe's has become the home improvement version of Factory 2 U. When Lowe's was first built it was ran wonderfully with well trained staff, clean building and organized. It has gone so far downhill. The staff is completely unhelpful and at times darn rude. All management really needs to be replaced and their standards need to be risen. It is obviously possible as Home Depot has always managed to consistently maintain a very clean, organized and easily maneuvered store. So no excuses that good employees are hard to find in Yuma. It's sad for the owner as almost everyone I know have now switched over to only going to Home Depot even if their prices are sometimes a bit higher. Home Depot's employees are also helpful and kind. Seriously good management makes all the difference and Home Depot and Lowes are perfect examples of this. read more

We were in Lowe's twice in a few days as we are moving from Yuma to Tucson and our son is moving into the house and the oven in the house was not working so his uncle and us bought a stove that was out of stock right now but Robin from appliances helped us out with great customer service,very friendly & knowledgeable made sure we had all the attachments for the installation. Then there was Louie from the door and frame department who helped us get a door for a great price delivered and installed in just a few days after the first time around that the installation didn't get done to some type of error! He was super awesome and great customer service! Thanks Lowe's for a great Team of Professionals you have working! read more

I understand theft is high but when everyday customers are now suspects it becomes a bit ridiculous. You can't allow your theft concerns to Trump the most important part of business CUSTOMERS SERVICE I shop here everyday I work for a billion $investment company I pay with a company card yet everytime I come into this store I'm followed by the same loss prevention people today I was struggling to find a part I needed to repair a broke water main It took 20 mins to find it . In that 20 mins 3 different loss prevention employees cycled threw to make sure I wasn't going to stuff a 12foot long pipe in my pants .how bout next time send a customer service person that can actually help. It's ridiculous. It can't be that hard to put a system in place so you know who is stealing and who is a valued customer. I've shopped here 3 times in the last 5 days all 3 times I was followed around by the same 3 guys. Never once did anyone ask if they could help. Home depot is sure looking good about now . Do better. read more

If you live in Yuma, especially in the Foothills area, you are probably going to do some home improvement projects. Many of us live in old neighborhoods, and our homes need various repairs and upgrades. That means, of necessity, we have to shop for supplies and materials at Lowe's or Home Depot. They practically have a monopoly on home improvement. With that in mind, it is futile to complain or to attempt to inform others of our experiences with these stores. Nothing is going to change, because there is no motivation to change. Maybe someone will help you, and maybe not. Maybe someone knows what they are talking about, and maybe not. I have learned about home improvement through trial and error, common sense, and not being afraid to give it a try. I will say one good thing about Lowe's. They generally sell healthy plants, flowers, and cactus. They have a good selection. They also sell bags of topsoil at very reasonable prices. I will say a second good thing. During the Christmas season, Lowe's has good deals on tool gift sets in a range of quality and prices (I have bought a couple of these sets for myself). read more

Ordered a retaining wall online through Lowes. Their inventory for the specific retaining wall I was ordering was mix matched between Ventura Grey and Riverblend (Tan). I called to explain to them that the SKU on the shipping paper says Ventura Grey, but the retaining wall itself was Riverblend. After the first delivery was returned I went and spoke with Bryan, the Assistant store manager in person to explain the issue because they didn't understand over the phone. I wasn't upset at first because mistakes happen. Brain said that they would make sure that the issue was corrected, that his guys would double check the pallets before they re-deliver my order correctly. Unfortunately, when they came to deliver a second time both pallets again were mix matched and the wrong color. Now this time I call again and speak to Oscar, another store manager about what's happened. Well Oscar told me the same thing as Bryan and on the 3rd delivery wouldn't you know it. Mix matched pallet again. With now losing time, money and patience I talked to either another assistant manager or store manager and asked them to pick up this delivery again and refund me. I am absolutely shocked in the laziness of whatever associates are assigned to the inventory, loading and delivering. Just by looking at the pallet you can see that the coloring was not correct and not a single person decided to do the right thing and correct it. I am disappointed in Management for not ensuring that the issue was actually corrected, or just having a discussion with their associates to correct the issue. I'm appalled by the customer service I was provided after coming to them with patience and knowing what the issue is and how to correct it. read more

Lowe's Home Improvement - Mixed match retaining wall - Hardware Stores Near Me - Yuma, Arizona

This is not a knock on this local Lowe's specifically, but a complaint against Lowe's military discount policy. In the past, Lowe's had always been more of a hassle than Home Depot to request the 10% discount. Specifically, at Home Depot, you simply show your ID, and any cashier can enter the discount. At Lowe's, this had been held at manager level, making it awkward and embarrassing to hold up a line as an eye-rolling cashier shouted and ultimately got on the telephone to find a manager who could approve the discount. Today, I was asked if I was a reward's member. I said, "No, but I'm active duty military." And showed my ID. Was asked my telephone number to which I replied, I'm not comfortable giving Lowe's that information about me. Then I learned that if I desire to receive the military discount at Lowe's, I need to register myself in their system. This is wildly unacceptable, and no military member should be doing so. I move frequently, and have never been somewhere that a Home Depot wasn't equidistant from a Lowe's. I won't be shopping at Lowe's henceforth. If you're going to give a military discount as a retailer, great. Good on you. Thank you. Don't make me beg for it and most certainly don't require me to register myself in your database in order to save a measly 10% when I can easily avoid the hassle by taking my business elsewhere. Again, no hit on this local Lowe's specifically. It's clean and seems to be well managed. I simply can't shop here anymore on principle. read more

After waiting for help for over 45 minutes I finally got an assistant manager to help with a purchase of a washer and dryer. I bought it on 12/22/22 and it was delivered on 12/27/22. I had it installed on 12/30/22. On 1/30/23 the washing machine broke. With not much help from the mfg I called the main office and explained what happened. I asked to return the appliance because I knew it was garbage. I was told it was up to the store manager to issue a refund and they would call back within 24 hours. Nobody called so I called and spoke to an assistant manager and was told I had 48 hours to return it unless it was purchased with a Lowe's cc, which it was. That extends the refund policy to 30 days. I was a few days over the 30 days and they refused to refund it so I could purchase a better machine. The store policy was never told to me at the time of purchase, I have been a loyal customer for years but I will never shop at Lowe's again. Customer service went out the door along with the lack of associates! read more

I now know why I do not shop Lowe's , bad customer service. I was waiting in the cabinet area for over 20 minutes to get a cabinet loaded. They were selling damaged cabinets for $15.00, finally a girl came by, she was the only one in that department, she told me she would hold it, I had to go get a trolly to haul it, ok. I went out and got one, no one would help me. I then get it to counter, where a Manager has to approve the $15.00 markdown, they are originally $242.00. Ok, now I have to wait for a guy to help me load it on my truck, I went out and pulled my truck in front of front door. They sent out a young man, which I assumed was experienced, I had to get one end, only one guy to help me load. The KID twisted it around and the drawer flies out, and smashed on the ground. REALLY? I know it was a markdown, but Lowe's needs to have experience staff to help load trucks, I am 58 years old with a bad back and shoulder. I will never shop at this place again. I am loyal to HOME DEPOT from now on. read more

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Took advantage of my elderly mother. After 3 trips back to the paint deaprtment with their mixing ratios and label from the previous can. They could not or I should I say they where to incompetent to duplicate the paint color they sold her. On the fourth trip the lady at paint told her she will not mix it because the machine doesn't make that. She just bought it there 2 day ago. How is that possible? My mother demanded a refund and they refused to refund her money and told her to bad and helped the next customer. I had to go down there for her and make a huge seen and bang on the table in order to get her money back. It is sad that I had to act like that in order to get their attention and her money back. She just spent $12,000 in cabinets and another $5000 on appliances at that lowes store a week earlier. She is seriously thinking about returning all of it and starting over at Home Depot. Lowes, I'm sorry but your yuma stores paint department needs to be restaffed with competent people. read more

I enjoy shopping at Lowes. On the positive side, the store has a decent return/exchange policy. What I don't enjoy is a 1-1/2 to 2 hour wait every time I need to speak with a customer service representative. This happens EVERY TIME! It is TOO long! Not all people have flexible schedules or the convenience of staying on hold all that time, or even opting for a "call back" instead. For that reason, I hesitate to make any major purchases at Lowes anymore. read more

I live in Las Vegas and frequent Lowe's near my home and never have any issues. I ordered a washer from the Lowe's in Yuma to be delivered to my mom, delivery was scheduled but no one called to confirm the delivery window but they showed and we happened to step out for a few minutes, no phone call they just came and left. After calling the store and getting transferred ten times, I went into the store and spoke to someone in the Appliance department who couldn't resolve the issue and sent me to customer service and finally rescheduled for two days later, this time they notified us but arrived with a damaged washer so we rejected it. Rescheduled a new delivery for today, they arrived during the time they indicated but again the washer had a missing drain hose so they were unable to install and they took the washer back to the store. I get on the phone, transferred countless times no one can fix the issue, so I visited them again and cancelled the order in person and bought the damn washer again in person and had a friend pick it up for me and surprise this one was damaged too. It works and they offered a $100 discount since at this point I had it with that store. The level of incompetence at this location is astonishing and the lack of customer service is beyond words. Not once did anyone apologize for all of the frustration they caused. Stay away from this store but sadly Yuma has few options so good luck to all of you having to deal with something as simple as purchasing a washer from Lowes in Yuma. read more

Oscar the manager is amazing! He helped us out when he didn't have to and we are forever grateful and will be customers of Lowe's for life! Yessica was very rude to us but she won't deter us from coming back. A HUGE Thank you to Oscar! read more

My husband and I had a phenomenal experience at this Lowe's in Yuma, Arizona. Usually we go to Home Depot but it has been lacking items that we've needed for home projects. Joseph was the associate that came along and change our perspective at Lowe's. He was helpful, professional, and efficient. He deserves a raise!!! read more

A customer should never have to ask for service at the pickup station. Went this morning to pick up an item. Stood in the pick line while the clerk totally ignored me then left. The two clerk's doing the returns were busy and never acknowledge my presence. I even let two other customers go before me that we're doing returns. Finally both clerks doing returns no longer had customers and still didn't acknowledge my presence. I finally had to ask for service. Then a clerk at the return counter took care of my pickup. That was the worst customer service I've experienced in a long time. I know you're busy but it only takes a second to say I'll be right with you. From now on I'll do curbside pick up and relax in my car. read more

This place gets the worst review for service. Employees are dismissive and uninformed. The self check out is awful and there is a lady who sits on a stool due to an injury I suppose and never speaks. Other staff standing by the front door discussing their personal life in spanish or on their cell phones. So rude! How many "exit" employees do you need. Re train them all in service and remember that speaking in spanish to each other is unacceptable. read more

This used to be my go to place for home-improvement. I received an email yesterday to take a survey on my experience at Lowe's. I just had a very bad experience from an online order I placed back in November on some Gladiator garage cabinets that cost me over $2000. I didn't receive my merchandise till the end of January. I contacted various store managers at my local store but they were blaming it on the manufacturer then they blamed it on their distribution center. Overall it was a very bad experience and I will never place another online order and maybe not even return to my local Lowes. The respondents were friendly but they lack communication skills. Thanks to Jessica that was able to provide free delivery to make up for the wait. read more

the worst customer service placed a order then it was lost in shipping they wouldn't reship or give a refund

I have dealt with Lowe's for my business over the years and they have always been very honest and offered the best price available . Customer service is on point read more

This Loews location allows a vendor to park up against an exit door. It is a zoo for those exiting and utilizing the designated pick up area. I reported this to the manager on my last visit only to find the same vendor there again. Does Lowes get paid enough from this vendor to offend and turn away customers? I certainly hope so! read more

Lowe's Home Improvement - They allow a vendor to park at the exit door and designated pick up area. Impossible chaos and very dangerous. - Hardware Stores Near Me - Yuma, Arizona

If I could give this store a zero that's exactly what it would get-my husband and I are doing a renovation on our park model and they were unwilling to give us his military discount even though we were able to provide any information they needed for his years of service. Veterans stay away from this place read more

Customer service at this store is an absolute joke. I can not say one nice thing about this store. I will take my business to homedepot in the future. read more

My husband and I just moved here from South Carolina and maybe we were spoiled with the customer service. Looking for paint and parts to build a door and it felt as though the employees couldn't be bothered to answer our questions, almost as though we were a burden. Spoke with three different employees and all were unfriendly. Disappointing after coming from a Lowe's that we loved. Will probably have to check out Home Depot from now on. read more