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    Lowe's Home Improvement

    2.6 (62 reviews)
    ModerateHardware Stores
    Closed 6:00 am - 10:00 pm

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    Kelly S.

    I purchased a storm door online for pick up at my local store. It was a Larson model and cost just north of $400 with tax. When my contractor was installing it he informed me there was no handle. I checked my online order and sure enough it asks you to select a handle and I had selected the aged bronze version at time of order. I looked in the specifications and there is an entry that reads Handles Included which is followed by a green check mark. I was pretty sure the preceding 2 conditions were indicative of there being a handle included. I called the store I picked the door up from, the Sandy UT location, and was told the fellow in that section was at lunch and would call me back concerning the missing handle. Justin never returned my call. The next day I drove to the store and stood in line for a short while and was directed to proceed back to the door sales area where Bruce would be happy to assist me. I approached Bruce and explained the issue, I stated that my contractor said the door was rather easy and straightforward to hang but there was no handle. I showed Bruce the handle it was supposed to come with. Bruce told me there was nothing he could do as there was not a second line item for the handle on my receipt. I pointed out that there were no separate line items for the hinges, weather stripping nor any of the other included items yet they were all in the box. Bruce then disagreed that the door comes with the handle even after being shown that they make you choose a handle style and the specs say handles are included... he basically told me to go pound sand. I then spent $50 to purchase the handle as my contractor was waiting. I contacted Lowe's corporate customer service and verified that the door does come with a handle, hence the handle selection block and of course the specification sheet which states that handles are in fact included. The customer service rep told me she would have a store manager contact me about refunding the handle I had to purchase. The manager did call me and did refund the handle but the whole time tried to convince me that the door does not come with a handle but he would refund the $50 handle as a kind gesture maybe. So there is my story. Apparently customers and customer service representatives are able to read the website and interpret what handle selection and green check marks next to Handles Included means but "Experts" named Bruce get to overrule whatever they want and Managers will gaslight you about your errors even when you have printed evidence published by their employers to the contrary. Much appreciation to the reasonable and nice customer service rep who helped me. She was amazing. It is nice that their is recourse to this level of customer service. Lowe's has seen the last of my dollars.

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    4 years ago

    Always prefer the competition. That said, this store is clean and the people that work here are very nice. Good experience.

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    Page 1 of 2

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    Need to give a mad shout out to Brad in the paint department at Lowe's Quarry Bend in sandy.

    Mentioned in 2 reviews

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    Wasatch Glass And Hardware - Chip in shower curb cultured marble.

    Wasatch Glass And Hardware

    1.2(5 reviews)
    0.8 mi

    I just worked with this company on a sliding glass door installation for our newly remodeled…read morecultured marble bathroom. As the previous reviewer said these guys are happy to take your money and hard to pin down on an install date. Plus the bonus headache that the install was a complete disaster! They chipped up our beautiful new shower in at least 5 different places and refuse to provide adequate compensation. We have been patiently working with them on this aweful install but $100 is not close to adequate for the damage these two men Alex and Troy made to the shower surround. I would NEVER use this company or these guys to do anything in my home.

    I was approached by Alex Wardle on Facebook when I requested a referral for a glass shower door…read moreinstall. He was very responsive up front and helped my wife and I find the right glass door for our shower insert. We couldn't find one to purchase on our own so he offered to purchase one for us and install it for a total price of $850. We felt that was a really good deal. Alex asked for 50% down to purchase the door and we happily handed that over. We were told it would take 10-12 business days for the door to come which we were ok with. I would touch base with Alex periodically to ask if he'd seen the door yet and he would take anywhere from three hours up to eight days to get back to us. This freaked us out a little bit because we had just paid a deposit and I was the one having to reach out requesting updates. After one month prior to sending Alex our deposit, we were told he was heading to the glass manufacturer to pick up the door. He asked me four days later if Troy (still unsure who he is or what he does at Wasatch Glass and Hardware) had reached out to me to schedule an install. He hadn't. Alex had sent Troy the wrong phone number to reach me at. I finally asked for Troy's number and called him. He was pleasant to work with but eventually sent me back to Alex to schedule an install. Alex finally came out two days later with a same-day notice (which was rough for us because they were installing the door in our occupied rental property and I had told him we wanted to give our tenants a 24-hour notice). He didn't give me an approximate time as to when he'd arrive but rather just that he would come that day. He later texted me at 4:00 in the afternoon to tell me he was headed my way and arrived around 5:00 PM. He installed the door in about 30 minutes and the quality seems to be good so far. The funny thing is he turned around immediately after asking for the other half of the payment when I hadn't even seen the door yet (despite having my wife and I wait patiently a little over two weeks longer than he had originally quoted us). I would be hesitant to work with Wasatch Glass and Hardware again until I knew they had better systems in place.

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    Wasatch Glass And Hardware - Chip in shower floor and curb cultured marble.

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    Wasatch Glass And Hardware - Chip in shower curb and floor cultured marble.

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    Chip in shower curb cultured marble.

    Ace Hardware - local raw hone from Taylor Honey in Santa Clara

    Ace Hardware

    3.5(35 reviews)
    12.2 miCentral City, Downtown
    $$

    I've visited this location several times and have had uneventful experiences so far; nothing to…read morewrite home about and nothing to complain about... until today. Went to start up our evaporative cooler for the season only to find that the water line was leaking. Cue expletives. The tech we had just hired to brave the roof and get it going didn't have enough line in his truck to replace. Cue further expletives followed by frantic pleading and an offer to go buy some ASAP. Tech agrees and I head towards Lowe's but decide to call Ace on the way since they're closer and I'm am SO atlas I did! Andrew answered the phone and knew exactly what I needed and was able to confirm pricing and availability and set a spool at the registers. I bust into Ace like a tornado only to be greeted by a ten plus person long line?!? I cringe inside and internal expletives follow. But much to my surprise the queue was cleared in less than two minutes and I was on my way! The real kicker is that the pricing and selection were better than Lowe's! The beauty of small shops is that you get merchandise tailored to your area, and this area has more evaporative coolers than other areas and Ace knows it. Thank you SLC Ace and whoever manages your orders and inventory, you went above and beyond and had excellent service to boot!

    With all of the gun violence in America, it's disturbing to stand at the checkout counter and stare…read moreat boxes and boxes of ammunition, and children's BB guns teaching a future generation that guns are toys and something that can be played with. While clearly, this is normal for owners and managers of this Ace Hardware store, they clearly have no idea of the Progressive clientele of this uptown area. I grew up hunting and fishing and so I'm no stranger to guns but have come to realize that the world would be a better place with fewer guns and ammunition. I'm very disappointed and will likely make more trips out to Lowe's to avoid supporting this store.

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    Ace Hardware - Miscellaneous stuff

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    Lowe's Home Improvement - hardware - Updated May 2026

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