Labor Day visit to pick up a couple of light bulbs for the bath rm. Headed to lighting aisle and enter customer assistance representative J.J. who asked if I needed any assistance which I said yes I do. He explained that the bulbs I'll displayed to him are not sold in California any longer and he quickly located the new environmentally safe lights in which I said thank you very much ! Job well done and fairly priced, I was in n out in under 15 minutes! Lowe's should be very pleased with the professionalism and knowledge of their employee J.J. Thank You for the 5 Star Service I received. Don R. read more

This has to be one of the worst Lowe's locations I've ever been in and this isn't the first visit here. Spoke with two associates today when asked if I needed help. Waited 15 minutes in the door/window section and no one ever showed up. Asked the customer service desk for help and again no one showed up. Should be called Lowe's "DIY" Home Improvement because you either can never get someone to help you or they have no clue. August 28, 2026, 2:30pm, whoever this manager is should be launched. If I have questions in the future on a project I'll be sure to go to ACE Hardware or Home Depot. Pull your heads out of your asses. Gets a one star because I can't post without giving them something. read more

This is one of the best Lowe's I have ever been to. Parking lot was nice and spacious. Entrance and exit area was extremely clean. Same with the cash wrap. I was in need of buying some mulch glue. The associate I walked past, Christian was extremely helpful and nice about it. He looked up the item using his palm device, and gave me guidance on which aisle to go and where exactly it would be. SO SO helpful. The garden center at this location was extremely clean and organized. The ground had virtually no debris or dirt. The aisles were nice and wide and easy to navigate through. And then I got to checkout via Garden Center register and Cam couldn't have been kinder and lovelier too. I walked out there so happy and can't wait to return! I can't believe I had such a nice experience there especially after having a lousy experience at the Home Depot down the street from home. It was well worth the drive through 5 freeway in 30 minutes traffic. The trip was worth it and I think they got me converted for good! read more

My review is specifically for the garden center. I absolutely love this place. They have so many gorgeous flowers, shrubs, cactus and more! I love that the pots were organized by color and from light to dark - so visually appealing! The price points are very reasonable and the plants are all so health and lush! The best thing were the staff...anytime I had a question, staff were around to answer. After I purchased my plants, 2 staff members came by and helped me load in my car. A+ experience! read more

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I never write reviews however the experience I had with Lowes needs to be told. I went to the San Clemente store to purchase a new refrigerator for one of my rental units. I arranged for delivery installation and haul away the old fridge. When the third party delivery tried to deliver I was told the water shut off valve was stuck so they said I need to fix that before they would install the new refrigerator. They said they would put the new fridge in my tenants garage and would come back to install it once the shut off valve was fixed. I hired a plumber who came out to say all the shut off valves were just fine. I called Lowes back to deliver. The second time the third party delivery person said they cant deliver and install because the shut off valves were not located directly behind the refrigerator and they can't use an existing water lines. I was told I would need to install a new shut off valve behind the refrigerator in order for them to install the fridge. My plumber said to install a new shut off valve behind the fridge will cost a lot of money so he offered to install the refrigerator for me. The third time they came they were only supposed to haul the new fridge up from the garage and haul the old one away. My plumber was standing by to install it even though I paid Lowes to install it. On the day they were supposed to come the third time they never came but lied and said they were waiting outside for 15 minutes and nobody was home. That is a complete lie. My tenant was home and I was waiting down the street. They never came. There is no way to call the store because you can only speak with an AI assistant. There is no way to get a real human on the phone. I had to drive to the store and speak to the manager in person to arrange for a return. Hopefully they will pick up the refrigerator and return my money. Please, Please do yourself a favor DO NOT PURCHASE ANYTHING FROM LOWES. DO NOT ARRANGE FOR DELIVERY. IT WILL NEVER HAPPEN. YOU CAN NO LONGER SPEAK WITH HUMANS AND THE ARTIFICIAL INTELLEGANCE ASSISTANT COUDN'T HELP ME!!!!!! As soon as I get my refund I am cancelling my Lowes pro credit card and never doing business with them again. read more

Absolutely the WORSE in trying to talk to customer service...a simple question CAN NOT be answered by someone on the phone ..they have a virtual Assistant ONLY! WTH is happening!!! No more LOWES for me!! read more

There was a gentleman named Cory who made the experience so good He was extremely helpful made sure that I was taken care of and honestly made me wanna come back to the store Hands-down, great experience thank you again Cory read more

We purchased a Frigidaire refrigerator from Lowes San Clemente, in less than a month it started to make loud grinding noise, we contacted Lowes San Clemente for assistance with repair or replacement, we were able to speak with CAMILLA PIHO (specialist) who was downright RUDE and VERY UNPROFESSIONAL. We explained everything to her and gave her the information for her to retrieve the product information, we gave her the phone number and was unable to see the purchase online, so we gave her the order number, and she merely told us "YOU NEED TO BE NICE TO ME, BEFORE I WILL HELP YOU, OK BYE!" and hang up on us. WORST CUSTOMER SERVICE EVER. I am grateful to GARY the store manager and JAIME DEDMON for their excellent customer service! BOTH were nothing but kind, friendly, attentive, and genuinely cared about making sure I was and my problem was taken cared of. GARY went above and beyond in assisting me resolve my problem with the fridge. And, JAIME was so patient in answering all our questions and made the whole process smooth and stress free. I can't thank both GARY and JAIME enough for their level of professionalism and kindness - it is rare! AGAIN, THANK YOU SO MUCH GARY AND JAIME. read more

I went to the Lowe's here in San Clemente yesterday, and was helped by three staff members, first Ryan, then Kent, and finally Michelle at checkout. All of them went above and beyond in helping me get the supplies I needed for my project at a great price. Definitely coming back for my next project!! read more

I don't live in San Clemente but I've been coming here for a work project these past couple months. I've had great service wherever I go, but I must say; the Lowe's store I'm at is incredible! It's very clean and organized. The employees actually WANT to help. In fact I'm writing this review to give a special shout out and huge thank you to Mary. She went above and beyond to help me and I hope she gets recognition from management read more

I love this store very much because the flowers here are so pretty, the value is amazing, and the service is good too. The selection is really nice. read more

Lowe's Home Improvement - So many colorful, beautiful flowers! - Appliances Near Me - San Clemente, California

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Im probably in this store 3-4 times a week. Its a clean store but needs to purge the rude employees and the lazy employees. I cant tell you how many times i see employees in lengthy personal conversations while customers need help and many of the cashiers are down right rude . Not a good thing . They better hope home depot doesnt get a foot in this city or their done. read more

yesterday, feb 3,2026 upon entering Lowes, some guy hassled me to sign his petitions. he intimidated me so I signed his petition but then he kept presenting more and pressuring me to sign all kinds of things. I don't even know what I signed and I'm very upset about being accosted and pressured by this guy. I go to Lowes for my shoppiing needs and not to be harrassed. I will not be returning to this Lowes. I am furious that Lowes mannagement allows their customers to be harrassed by random individuals. I no longer feel safe shopping at this Lowes. read more

I've been to this Lowe's location probably well over 10 times I got what I needed maybe two times out of those 10 times, and every time I was at the store, not one person in the store offered any assistance and when I asked for assistance, the people didn't know what they were doing. I would never recommend the store to my worst enemy. I will stop trying to make it convenient and just drive a farther distance to go to a good store Home Depot that has what you need. read more

Had a horrible experience at this store. Ordered a washer and dryer and they tried to deliver two dryers. The associate at the store made a mistake when we went to purchase. Tried calling the store 6 times and they would hang up on me or transfer me to someone else who never picked up. Finally decided to go to the store personally. On the way there I finally got a hold of someone by yhd name of JAMIE who said I could ask for her when I got there. So I get to the store I'm being told Jamie is at lunch. Jamie went home sick. Cashier. Ould not get a hold of any managers. I was unable to speak to anyone but the cashier. It was horrible, if I could put negative stats I would. read more

I wanted to buy a wheel barrow that was locked outside so I bought it and asked for it to be unlocked. The cool lady in front near the register kindly asked another coworker for assistance with a customer(me and my dad). The man she asked yells, "we are talking about beer for the 4th of July which is more important than what the customer wants". Look dude. I'm 2 years sober from booze so, no sir talking about beer isn't more important than my wheel barrow. It embarrassed me in front of my dad. Him knowing I'm in recovery. So I hope that man has a really bad write up for saying that. Thanks:) read more

This store from the manager (1/20/26) on today to the lady in vaccum sales are bunch of rude, uninterested , unknowledgeable , worthless help. I made 3 trips to find out and had some questions, but unsuccessful. never go back again. Upper management should fire all these worthless people & higher more people with customer care attitude. Boycott this Low's . Bery frusteration, no body is there to help , just to waste time till they go home. read more

Forget this place! If there was a Home Depot closer, I would never go here. Bought some wall switches, over bought, and tried to take them back. Over 90 days and they won't take them back. They still carry them, but don't care about you. I do this with plumbing items as well so I don't have to drive back and forth. Also, no more store credit! Crappy customer service. read more

Jacob, Juan, and Manager Gio are amazingly helpful! Thankful for a neighborhood Lowes that goes above and beyond, you all made me and 2 littles very happy Thank you again Jacob, Juan and Gio! read more

The most useless employees I have ever seen at any business. Any question you ask, they respond with "I don't know" and have a bad attitude in addition to the lack of knowledge. You don't have to know everything, but you should be willing to help find out or point in the right direction. It's literally the most basic requirement of any job. read more

The RSM store is wonderful. Especially the Garden department. We were there Christmas Eve and all the poinsettia were gone but they had lovely arrangements in nice white/gray bowl containers. Everyone is helpful and nice. read more

The mulch smells like raw sewage don't get it it does not smell like regular mulch and my property now reeks I didn't go buy it my neighbor did and put it on for me or I would have noticed on the ride home read more

This experience is solely on my September kids workshop. Generally, I go to the Anaheim location as it is closer to where I live, but I failed to register before all the spots filled up. Workshop expert, Allison greeted myself and my daughter with her welcoming and bright smile. Allison made frequent rounds to all of the guests and made sure everything was all good. She went the extra mile to tend to my little one who enjoys all of the extra attention. I truly hope this amazing individual is appreciated by her management as these type of values and dedication are extremely rare in other workshops that we go to. read more

This is a great store where you can find everything so why all the bad reviews? Lowe's is located in a convenient area in San Clemente and the parking is a breeze. I love all the plants even though I came here for something unrelated. I highly recommend coming here for household items or paint or flowers! My bf wasn't impressed with the merchandise and it took him 30 minutes to find a decent simple tool set so 3 stars in his opinion. read more

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I am a repair professional who frequents home improvement stores regularly across south OC, I'm at one almost every single day and I have to say... this Lowe's has the absolute worst customer service by far of all the home improvement stores I've gone to, even the other Lowe's stores. Lowe's in general at every one of their stores has sub par, unfriendly customer service but this one really takes the cake.... Consistently. I've had the misfortune of going here before my visit today a handful of times in the past because there's no Home Depot anywhere nearby and Ace doesn't carry the same stock. And just like today, every single time the employees have bad attitudes, they are unfriendly and worst of all most are poorly trained and bad at their jobs. From the paint desk to the managers, if I could give negative stars I would. And I get to pay noticeably higher prices than other stores for the same materials and tools. But I guess that's expected due to the location. I hope the GM sees this review and is as appalled by it as I am by the time I leave this awful store. But I doubt there will be any improvement because I've complained in person to a manager and was treated rudely and dismissively by them too. I've also witnessed employees being rude to other customers too and judging by the terrible rating here on Yelp it's not just a fluke, it seems to be a systemic problem that won't get fixed until this store closes and Home Depot moves in. For shame.... read more

I met Susan in the lighting department on Dec 4. What an absolutely delightful person she was! She was very helpful in helping me choose some can lights for my kitchen. But more than that it was very obvious she likes her job and people! She made my day! She also spoke very highly of the management and her coworkers, I found her to be very refreshing in this hustle bustle world! Good job Lowe's! read more

On December 9, 2024 I purchased a 6 foot pine Christmas tree and a 20! Inch stand from the San Clemente Lowe's. In the crowded rush at the cashier's check out I did not carefully read or review the purchase receipt. The 6 foot tree was supposedly to be $59.98. The stand was another $26.98. However, when I got home and carefully reviewed the receipt I discovered that I was actually charged $119.88 for. 9 foot tree! On top of that, the plastic tree stand had a small crack in the bottom, and leaked water all over my living room floor when I filled the stand with water! When I called the store to complain they agreed to replace the defective stand ; which, in all fairness, they did), but they denied that I'd only purchased a 6 foot tree, and refused to refund the difference. They ripped me off and refused to refund the difference in the cost between the 6 foot tree I bought and the 9 foot tree they wrongfully claimed I bought. Ron Halpern (949). 293-0897 ronhalpern@aol.com read more

Pleased that this store has really improved. I'm back to being a regular shopper and the staff have generally been excellent. The stand out is the speed of fulfilment of online orders for pick up. And the willingness of the guys to help load. Very much appreciated. read more

Extremely disappointed with the Manager on Staff. Customer Service is a joke here. Purchased a Utility Shelf on December 16, 2023. Pick up date changed from Jan 1 to the 4th, to the 7th, and then it just said delayed. I later found out after calling in multiple times that the item number was incorrect somehow and nobody bothered to fix it. Vendor and Warehouse had zero communication. I called in to figure out the problem and rectify the situation. Spoke with the manager, who was an absolute jerk, he later laughed and said he can't repay me for my lost time and ended up hanging up on me. I've spent $1,000's at Lowe's over the past 8 months renovating my home inside and out through San Clemente, Ca to be treated like crap over a simple Utility Shelf. read more

I purchased a Whirlpool dryer and washer set. Whenever I would put bleached in the washer the next load I would wash would get bleach on them. I called Whirlpool and they sent a serviceman out but he couldn't find any issues with the washer. Whirlpool service center told me to do an extra rinse on the bleach load. I did that and have not had any more issues with the bleach getting on the next load. The model number for the washer is WTW4957PW. The dryer started to make a clanging noise after I have had it for 10 months. The manufacturer warranty was for 1 year. I called Whirlpool and they sent out a service man to look at it. He put a new dryer repair kit but the clanging noise was still there. I contacted Whirlpool and they said that since the dryer is functioning like it supposed to be they would not replace it even though the clanging noise was still there. Then I went to Lowes where I purchased it and explained to them what Whirlpool had said and Lowes wouldn't replace it either. So now I have to put up with a dryer that clangs all the time. That stinks! The dryer model number is WGD4815EW. read more

Fully paid for a toilet + installation + haul away at this Lowe's location. Rather than use a local contracted plumber with great yelp reviews / reputation, this Lowe's went with a cut rate team from over an hour away that showed up over a week later, did terrible work, didn't honor the haul away (left boxes behind), and upcharged my wife by 10x what we had paid claiming they had to replace a flange and that this was out of scope work and her only other option was to leave a hole in the ground (unfortunately I was away on a business trip). We ordered this work through Lowe's because we expect Lowe's to quality control better than this. Next time we will get the toilet from home depot, and find the plumber on Yelp choosing a local team with great reviews. Save yourself the same outcome and do the same! read more

Lowe's Home Improvement - End result of ordering a toilet + installation through this Lowe's location. - Appliances Near Me - San Clemente, California

Just a very good supply of products for garden and outdoors. Enjoyed their order/pick up program. More streamlined than other stores

DO NOT BUY FROM LOWES! If I could give ZERO stars I would. We purchased and paid for flooring. When the installers came every single box was unusable. They actually gave us RETURNED flooring. Spend 2 hours on the phone where we were told the new flooring would be in on Monday. We went to Lowe's to confirm what time the flooring would be delivered as we have to rearrange our schedule. NO ONE at the store knew anything about it and they couldn't even find our order. Finally a manager (after two clueless ones) found our order, however the best that they could do was a phone call on Monday to see where the product was ... first said before 4:30pm, then it was 3pm. To make matters worse we have furniture being delivered on Tuesday and those companies will have to put in our bedroom without the flooring being installed on top of the padding. AND Lowe's informed us there would be a charge to move our new furniture to install the flooring and put the furniture back in its proper place. We spent 2 hours in person at Lowe's ... so our Sunday is shot ... the above is our experience. VERY VERY UNHAPPY. DO NOT SHOP AT LOWE's San Clemente. read more

I am so glad that I made the trip to this store. although I have two hardware stores in my city ; I bought amazing beautiful plants on sale, they have so many options for soils and fertilizers and the best part is the service was outstanding. They put all the stuff that I bought on 2 carts and loaded my car for me. read more

This is the worst Lowes I have ever been to and I have shopped at many. There is no one working there. You cannot get basic help and it seems that they are consistently out of exactly what I need. Empty shelves just horrible experience every time I go there. read more

Their rating should be negative stars! I made the mistake of ordering windows through them last DECEMBER!! The windows have been sitting in storage in my garage since early February! It is now almost Halloween. I have talked to everyone in the store including the Store Manager Evan and gotten no action. I called Corporate several times and they do nothing. Lowe's continues to screw up time and again. I paid the entire job in January and have no recourse now. They are blaming most of the screw ups on their installers, which I learned are outsourced. The installers blame Lowe's. I have never used them before and would tell customers to RUN the other way before giving them any of your business. They SUCK! read more

Some of the worst customer service I have experienced. I was trying to purchase one set of closet doors and it took multiple days just for them to figure out how to place the order. If I didn't know better, I would have thought this was their very first order. I spent hours (literally) at the desk while they fumbled around trying to figure it out. Picture yourself sitting in Lowe's for hours just to place an order -- no joke. Each time I called to check on the status of the order, without fail, the customer service representatives were unwelcoming, rude, and extremely unprofessional. They demonstrated an attitude that I was inconveniencing them by calling to get an update. I would be put on hold only to have a new person with no idea what was going on, pick up the phone and ask me "what do you need". Then the cycle would repeat. I asked multiple times to talk to a supervisor and manager and they blatantly told me no! I was beside myself. Who tells a customer that they cannot speak to a supervisor!? To be clear, this was not just one occasion, it happened consistently each time I inquired about my order. This tells me that it is not just one employee, but rather a significant deficiency in the employee culture within this store. After I had paid for the doors and installation, I received a call from someone trying to get me to pay an extra $300 dollars because Lowe's underbid the installation costs. Are you serious?!?! I signed a contract and paid the full amount and you are going to attempt to increase the price... This is such a disappointment to receive this kind of service from a business as big as Lowe's Home Improvement. It is easy to see from all of the other negative reviews that they don't value their customers and they have no intention of improving their customer service. Highly recommend going elsewhere read more

Bad customer service I was in looking for a conector for my shower as I'm not a plumber I asked two of the cashiers for help, they said they will call someone to go over to the isle I was looking for my part, 1/2 an hr passed I collected my other purchases and as I'm paying I mention to the cashier that no one ever came to help , she just said, "oh yeah they all went home we have no one " my question back to her was why no one bother to tell me that knowing I was waiting for help. Sometimes I think they dismiss me either because I'm a woman or Hispanic either way I get treated this way often read more

If I could leave a 0 I would. Don't expect to get services when you need someone to help. We've left twice without getting what we need.

they will only do replacement window installation. looked at my window and it would be too complicated not competent to do non standard installs read more