Bought a new washer and dryer online and the dryer was defective, went into the store to return it and get it replaced. To our surprise the store does not take online returns, basically all Lowe's are disconnected from what the customer service told us. Home Depot doesn't have this issue, if you order online you can return it for replacement or refund at any location. Anyhow, 3 customer service representatives at this store: Yvette, Andy and Ariana, were very helpful and called their management to get this defective return approved. So what they were able to do is get us a refund and we had to buy a replacement. The new dryer is from this location and it runs well. Now the washer is acting up but since it's been more than 48 hours that we purchased it, we have to wait for a warranty repair person to come and look at this and it's more than a week out until they can come and fix the washer! It's so sad how this whole thing works with Lowe's! I will never purchase any appliances from their online store or company again! read more

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I try to stop in now and then on Wednesday morning , as Tuesday is their mark out for clearance day. To be honest I found great selection of clearance plants / fruit trees at this location . read more

Lowe's Home Improvement - Clearance find - Home Decor Near Me - Rancho Cucamonga, California

This store has the worst customer service. I waited at the paint counter for 40 minutes and an associate did not show up to help. I ranged the customer service button multiple times and that did not work at all. After waiting there that long, I decide to go to Home Depot down the street and I was able to get paint instantly with pleasant customer service and recommendations. Will not step foot into this Lowe's again. read more

I do a lot of home improvement stuff and I'll drive extra miles to go to Lowe's! The stores are neat and clean and you can almost always find employees who can direct you to whatever you need! At Home Depot it's almost always a challenge to find what you want and it's even more of a challenge to find someone to help you! Lowe's has a great selection of items and you can always find what you want! Given a choice, I'll always choose Lowe's!! read more

This Lowe's is my go-to stop for all things home improvement. Be it for paint, wall patching, gardening, swapping out my empty Blue Rhino propane tank for a full one, tools, etc. I even bought our new pre-lit fake Christmas tree here since ours was on its last legs. I also enjoy their live Christmas Tree area and we've bought our live tree here the past several years. Prices are reasonable, the Lowe's app is helpful and the My Lowe's Rewards program is beneficial. I've always had good service here as well. Was able to use their Minute Key kiosk for duplicating some keys for my daughter. Only downside was they aren't able to duplicate car keys. The crazy thing? When we asked, they told us to try Home Depot. LOL! read more

Lowe's Gardening Section On March 9, 2026, bought 3 perennials advertised for 3 for $12. Was given sales price for two, except for the lavender plant. It rung up at regular price of $6.98. Showed advertisement at the return counter, and received my sales price. March 13, 2026, bought 3 more perennials, and same thing happened. For the lavender plant it rang up at regular price. He called the lady in charge of gardens and she said lavender was not on sale. I told him about the ad and the sales sign were posted on 4 perennials. He said he would remove the sign. So, buyers beware, that you are not cheated when your items are rung up. Check your receipt before you leave and bring the ad with you. read more

Came here to get some grass seed, mulch and weed barrier for my yard. The gardening location was pretty messy. I could see it wasn't stocked very well, and some areas had broken packages of dirt. It's a shame, since the inside of the store was pretty upkept and aisles were clean. I prefer Lowe's over the other Home Improvement store. Hope they can improve on the gardening section. I'm also wondering what the new prices of things will be after these Tariffs. read more

I want to let people that have a Lowe's credit card know something they may not be aware of. I just canceled my Lowe's account because I just noticed this morning there is $1.98 fee to receive your statement. If I have to pay a fee to get my bill, I will not lo ger give you my business. I do not pay a fee to get my electric bill, my water bill, my credit card bill, Mt cable bill. It is a SCAMZ for profit. Just like my Insurance company, FARM BUREAU charges a fee to use a credit card. Any fee they receive from the bank is a right off on their taxes for their cost to do business. Again, I don't pay these fees for my credit card usage for my food purchases at a fast food restaurant or grocery store, Walmart, or any other major business. I use my credit card buying gas and don't pay a surcharge. If people would stand up to this abuse, it would stop when people start standing up against it and they start losing business. read more

Worst customer service Cindy a "MANAGER" couldn't help out with anything. So much for being a manager and customer being able to rely on them take have a purchased made that I authorized on my own card even called in for my contractor to have everything we needed that took time to get with the help of the other employees to not be able to hold it for us until I get back in town the next morning. No help at all this is the only Lowe's "manager" that made things so much worse instead of helping out to make your home building less stressful then what it already it. read more

Worst customer service and very unknowable employees.Kenneth in customer service has a chip on his shoulder and acts as if he's doing you a big favor to process your return. Every time I see him and I have to return something I dread having to deal with him. only reason I go to Lowe's is because there's never anybody there and Parking is easy compared to Home Depot, but it's definitely for a reason and I can't figure out how low stays in business. read more

Abysmal. Two months and six rescheduled delivery dates to get a refrigerator. Customer service agents lied to me. Although I paid for haul away service for my old refrigerator, they have not picked it up and have missed two scheduled appointments without even attempting to contact me. Lied to me that the pick up would happen that day. Lied to me that a "dedicated team" would reach out to me shortly (no one ever did). Although they guaranteed pickup would happen that day, also told me to wait to end of day, if pickup did not happen I should reach out to them again. No pick up. No contact from Lowe's. I'm now paying for a junk service to come get the old refrigerator. I will NEVER shop at Lowe's again. read more

No customer service here , nobody wanted to help my wife with loading 2 air conditioners to my car She was told that's not our job read more

Our son-in-law bought us a $500 weber gas grill on June 15, 2025. It was supposed to be delivered on the 19th. On the 18th we got a notice that it had been delivered - and it hadn't. Called Lowe's Customer Support, talked to several employees and 3 different managers - went to the store and spoke to another manager. Everyone said they would look into it and get back to us next day - NOBODY, NOT ONE, ever got in touch. Tried to call the delivery service (outsourced by Lowes) on two different days and got hung up on twice. Finally got a manager to promise it would be sent the next week (2 weeks after purchase) and it wasn't. It appeared on our front walk (wrong place) on a day 3 weeks later when we were not home and not expecting delivery - that required some specific instructions to the delivery people in advance. Nothing but frustration. If Lowes hires a company to do the assembly and delivery you would expect the delivery company would have to have some sort of communication with the company that hired them. No one we talked to at Lowe's knew anything or followed through or was even able to even get in touch with their own contracted delivery service. We were polite and patient with the Lowes people, not pushy or obnoxious, but could not get anyone to follow through to resolve the situation - though we think some of them may have tried. Seemingly well meaning employees for the most part and a ridiculous, dysfunctional system of customer support or satisfaction. We won't be buying any expensive items from Lowe's again or be recommending Lowes' to anyone any time soon. read more

I wish I could have given a zero. I ordered a washer and drier for the Columbus Day sale, the charges were incorrect. I was over charged. Delivery and install was to be the next day, but they showed and parts were missing. So no install was done. Day 2 was an alleged scheduled install, only for the delivery truck to show with the missing part from the day prior, and no install. Day 3, they show up early, then left (even though dispatch said they would wait 15 min). I arrived in 7 minutes, and the drivers left, and no install. I saw them driving down the road by my home. Lowes allegedly called the drivers but no one answered. Day 4 still no install and no credit on the overcharges. I asked for a pick up and refund. Now I am dealing with having to be there for a pick up. Again missing more time from work. Such a joke. I would never reccommend purchasing anything from there. read more

I would like to thank Yolanda for her exceptional service this morning. She was very patient and helpful in assisting me with the purchase of my washing machine. She answered all my questions i had regarding my purchase Great experience. Thank you Yolanda Best part it arrives tomorrow read more

Janet, your head cashier on February 18, 2025 at 8:38pm has absolutely horrible customer service skills. I am absolutely appalled that Lowe's as an employer would have somebody who has such poor Customer Service skills as their head cashier. The fact that I just went to do a return and exchange because I had a sales tax exemption and when I explained why I was coming in I said I have a return and exchange. I'm revising the exact same thing I have an exemption Lowe's only has one type of exemption in the system that would apply to this. It being sales tax exemption, you would think your head cashier would know when you're trying to make their life easier by telling them you have a exemption then the reply you get is what kind of exemption and I explained it sales tax. Then being, oddly looked at like why would you bring this back...I got the return receipt signed for it re-purchased it. I gave my phone number for my sales tax exemption and then I was told do you have an ID that matches this. No it won't have any ID because the sales tax exemption applies to the business there is no business information for a small business that an employer is going to have. Am I supposed to bring in my EIN number to prove to you, that I can use this... not only with that not even prove or satisfy what this is. It is absolutely irrelevant to ask if I know that a phone number has an exemption. I am signing for that exemption with the receipt that clearly states by signing for that you agree in these terms and conditions in our Lowe's sales tax exemption program.Then giving them my rewards phone number to Janet then being told, do you have an ID for that. I looked at her dumbfounded and said no that is my father's that I have because it's linked to him then being told "you really should have an ID for that." I told her I'm giving you the phone number it's linked to that account so that phone number is what it is if I'm giving you my sales tax exemption that's linked to that account. That's what that is as well and I even expressly said it's not coming out of your check, so what are you concerned with? On top of that I told her that even if you go to self check out and you assist your own self in the checkout process, the employee is going to come over scan their badge and print out the sales tax slip and you sign for it there. Janet should not be somebody who is working in your Customer Service department if I am writing this long of a reasoning behind it it's because she upset me with her rude attitude and disrespectful demeanor, and tone.I left that store pissed off. I then went over to Home Depot and purchased the product over there with absolutely no problem and great customer service and being greeted with a smile to which Lowe's did not offer nor did Janet. I then came back to Lowe's and returned the product because I told them I do not need it from this store and I do not need it based on her attitude her in this instance being Janet.I really do hope that a member of management reaches out to me not only the general manager of the store, but the operations manager and the sales manager reach out to me because I want them to know that they lost me as a customer from even bothering to go into the store to shop. I not only will give you a zero star review or one star review were applicable with all of the information in here as well. But it goes to show you why the store only has a 2.5 star review on Google. I also would like to point out an OSHA violation and a building code violation that I witnessed from JanetAnd leaving the store at 8:53 PM, Janet decided to close the front vestibule door and lock it while business hours were still operational, which is a fire code and a building code and an OSHA violation code. Which can all be reported. As that is a major safety violation in case of a fire. The value on that experience was lacking in all! read more

Beware of faucets here. Bought a moen set but once I opened it, found a completely different brand/model. Looks like someone bought and refunded it with their old unit. Now I'm out $170 thanks to the negligence of their return service. read more

Lowe's Home Improvement - Beware of the faucets here. Bought this moen set, but found it to be a completely different brand/model. - Home Decor Near Me - Rancho Cucamonga, California

Everything. Bought a dishwasher thought I wash also getting it installed but the sales clerk failed to add on the fee. Instead of saying me the installation i have to have it picked up, but not for 5 days, return to the store to repurchase it. They suck. read more

This place sucks. First the delivery person rips up my flooring, then doesn't install the refrigerator correctly and I can't get a hold of anyone at Lowe's to fix the floor. I've been on hold for 20 minutes then they hang up on me. Stay away from this location. read more

I really love how clean the Lowes stores are compared to their competitors. Although there maybe not many employees available to ask for help, I do appreciate the cleanliness of the store. I've learned it's best to just go to the customer service at the front and ask what aisle the item that I need instead of aimlessly wandering around looking for it. read more

Lowe's Home Improvement - Home Decor Near Me - Rancho Cucamonga, California

I went in to buy some potting soil then I found a beautiful huge pot that was calling my name. In the meantime in the background I could hear a ladies voice telling every customer checking out about a huge sale on everything " right over there" (as she points to a table) several people went over to the area and made additional purchases. The best part about Suzies sales pitch is she wasn't doing it in an annoying way and was super cheerful and friendly!! The other employee I want to highlight is Brenden ( remember the huge pot) he was so courteous about loading that huge pot along with many bags of potting soil and didn't once give me the stink eye... and when he closed the trunk he said "Have a great day" Great experience today ...sure beats the times you have to go on a 20 minute hike to find a employee willing to help .. Yay Suzie and Brenden read more

I purchase a washer and dryer 2 years ago, I purchased the extra protection plan as well, I have had to use it as my washer has a tub issue, they come out say it needs a part but because nothing else is wrong the extended warranty rejects it and say its because I do not maintain the washer. Never again and no one should waste their money on the extended warranty. read more

Went to Lowe's in Rancho Cucamonga to get a new washing machine. I figured I could get the military 10% discount off the washer and save a little money. My wife and I bought a washer but were later told they don't honor the military discount on big ticket items. The salesperson checked and the washer we picked was in stock. We added delivery, haul away and installation. I bought new hoses for the new washer and graciously received the 10% discount on the $20 hoses. Thank you so much Lowe's. The following day I received an email telling me the entire order had been cancelled. I called Lowe's and was told they don't have the washer we picked in stock so they just cancelled everything. I was disappointed and wished someone would have called to arrange for a different washer. It was just very low class and lacked good customer service. Needless to say, I will be buying a washer at a Lowe's competitor now. Thanks for nothing Lowe's. read more

Called for assistance of a manager after having issues with my protection plan. I explained to her my frustrations and that the issue has been going on for 2 months. I spoke with Lourdes, who basically stated that she can't help and if I am going to complain, she won't speak with me. Then hung up the phone. read more

I purchased a Frigidaire refrigerator from Lowe's online, believing it was a quality brand and from a quality retailer. Boy was I wrong! And Customer Service for both companies has been beyond useless. The unit freezes everything in the refrigerator section. It is at 24 degrees in the fresh food section. I called slightly outside of their return policy of 48 hours of delivery to report the problem. I should have just returned the unit but I didn't know the process. Service tech has been out twice and now needs to order a part that could be over a week for delivery. It was defective when delivered. It appears I have a brand new machine that will not be usable for weeks and Frigidaire and Lowes don't care at all. I called Frigidaire Customer Service trying to get them to just replace the unit and was disconnected 3 times and when I requested to speak to a supervisor was put on hold indefinitely. I gave up after being on hold for 30 minutes. Defective unit from a company that doesn't care! And to make matters worse now the water dispenser just stopped working. We had to purchase a small refrigerator (obviously not from Lowe's) to house perishables. This is just beyond how a major retailer should treat their customers, I will never purchase anything from Lowes again. R. Ruiz read more

Lowe's Home Improvement - Refrigerator Temp - Home Decor Near Me - Rancho Cucamonga, California

Had a cashier, Gisselle, horrible customer service. She seemed nervous. Train your employees Lowes

Last night me and my daughter went to Lowe's to purchase a chair and I asked do they price match other prices and she said no very rude and unfriendly customer service is the key if you don't like people work somewhere else her name was Janet she claim she is the manager and the other girl Cindy was just follow the leader !! There was a nice lady helped us and I forgot her name and we ended up not buying the chair because of bad customer service and took our business to Home Depot read more

Beware Samsung refrigerator purchasers I purchased 14 months ago a refrigerator for $1,655 and because the manager said I didn't buy the warranty of almost $300 there's nothing they can do My refrigerator broke and I'm responsible for it do yourself a favor check the reviews it's 1.4% on Samsung refrigerators absolutely horrible refrigerators to have it break after 14 months I called Lowe's they apologize but there's nothing they can do I have to go to Samsung directly so they don't care about their customers obviously Go to home Depot instead read more

If you're ready to jump through hoops, and get a special order, this is the store to go to. I don't have my customers order products from Lowe's because of all the headaches and hassles that I've had in the past. Their system is not integrated in such a way that their computer shows online orders with in-store purchase orders so when you're picking up something if they put in the wrong computer, it shows not found! This is ridiculous! I like the store, but the customer service is no longer what are used to be! So sad! read more

Lowe's Home Improvement - Inside the store - Home Decor Near Me - Rancho Cucamonga, California

Awful customer service manager admitted that their computer system for pros customers needs work wouldn't give me store credit on an item that was still in a package spend a lot of money there for my business just awful condescending customer service go to Home Depot read more

We came here for appliances and Ben helped us he was amazing and helped get the whole whirlpool set he is very involved in his work and very honest:] they also had great prices compared to the other appliance places we have been to! read more

Great customer service Good selection Great prices over all Employees always helpful and attentive read more

I wish there was a minus score, BUYER BEWARE of buying kitchen cabinets from this place, it's been a total nightmare dealing with them. We paid for the cabinets in November and have had nothing but problems. Starting with the quality which lots of the 30k cabinets being a cheap cardboard type material. Some doors came damaged and the replacements were also damaged, took 3 times to get it right. We're still waiting for several other pieces to finish the kitchen 3 1/2 months later. Promises made and broken over and over again. It's been a nightmare that seems never ending. Do yourselves a favor and don't commit the same mistake we made. I hope this helps someone thinking about it. read more

I went today to buy appliances and they are extremely rude. I spoke with appliances specialist and she (Y) her name , was upset because I don't want you to apply to the Lowe's credit card . She believes she was doing a favor to me . Please look for another place to buy . She wS do disrespectful. read more

I had spent thousands of dollars on a kitchen remodel. I needed to return some unused unopened tile. I was told it was past the 90 days and even though I had a receipt I was given an in store credit. When I went to use the in store credit I was told my D/L did not match the in store credit. The employee imputed the information wrong. I went to 3 stores and called 1 store manager then I was told to call the 866 number and sent a very detailed information to use my money. 3 email reminders later. I was told I do not need an ID for the I store credit. read more

Came here to get a paint match.. normally im able to pick the paint consistency and they will match it and tweak the comp to let it mix it. But this time the lady there said she can't. Not sure if they changed policy on it. But it has never been an issue til today. Next time I'll try a different Lowes or home depot. Will still shop here. read more

Lowe's Home Improvement - Home Decor Near Me - Rancho Cucamonga, California

I purchased some appliances and blinds recently at this Lowe's. On both occasions the service was great and very attentive. Although I had to wait about 15 mins for blind cutting on a Saturday (understandable), Jack was really helpful in fixing a blind that ended up being too big for my window. The manager (didn't get his name) also tried to assist and was apologetic for the wait. What I liked was that due to short staff the manager didn't hesitate to jump in, these days most managers just expect their employees to sort it out. On this last weekend I stopped by twice and on both occasions Yolanda in the appliance area helped me by showing me options and stock availability. I did end up purchasing my appliances here, largely because they made it easy and sales rep was accessible. Yolanda was great, also very patient, friendly and helpful. I'm super thankful for the great service at this Lowe's location. My experience was definitely not what other Yelpers have experienced. I saw staff doing their best in these unusual times. read more

I am a PRO customer of the Chino Hills store. Horrible treatment at the Rancho Cucamonga store. Lowe's Rancho Cucamonga your front desk "manager" Teresa needs to get off her high horse and have consideration for the time and money PRO customers spend at your store. Unreal was the level of trash service provided by Teresa. And when I was leaving I told her you'll hear from me, her answer was OH I BET I WILL. WOW Lowe's Rancho Cucamonga, this is trash. read more

THEY SOLD ME A DOOR THAT DOES NOT FIT MY OPENING! NOW THEY WILL NOT MAKE IT RIGHT! Very dissatisfied with the service received. Purchased a security screen door for the door from my backyard to my garage. The door frame is TOO short and the threshold is TOO short. Lowe's claims this is a perfect fit - no way to correct the gap at the bottow of the door approximately 2 inches by 1 inch. Purpose of the door was to let air circulate in the garage. Now I have a rodent problem which has caused additional expenses (exterminator and damage in my garage). Door was also defective - It was a Gateway door (mfg by a Lowe's company) The paint started chipping off when 3 week old. They are willing to replace the door but not willing to make the door fit my opening. If I return the door, they are not willing to provide a full refund. I am a senior citizen on a fixed income and disabled. Shame on Lowe's for taking advantage of a senior citizen! The sales person helped be pick out locks that could be re-keyed and told me the installer could re-key the locks. Installer refused!!!! They make promises and do not live up to their word. LOWE'S CANNOT BE TRUSTED! read more

I ordered a grill for 4th of a July and paid extra for it to be delivered on this past Sunday. It was never delivered, I called customer service and they kept saying they were looking into it. I paid over 200$ for them to tell me the driver delivered it to the wrong address which is not my problem and they don't want to reimburse me back. They promised phone calls with in 24 hours and it never happened. Worst customer service ever, be aware Incase this happens to others. I spent everyday over a hour trying to discuss what happened and I kept getting the run around. This is why I am shopping at Home Depot now read more