This review is based on my experience with Lowe's Home Improvement which I believe originated at the location at the North Hills, McCandless Crossing in Pittsburgh, PA. I made the purchase of a brand new GE appliance smart stove. On their website I chose this stove, I bought the necessary plug that was needed for this particular stove, I bought the optional insurance/warranty package, I bought the delivery service, I bought the taking away of the old stove option, I bought the instillation option too. It took about a week for the next delivery date. I provided two (2) means of communication to them. They could contact me and another person that I elected to represent for this delivery. We both at the beginning received both emails and texts regarding the delivery of the stove. Delivery day came, and we both received the message that it was on its way to the house now. I welcomed the delivery men, and then I stepped aside so that they could do the job. After the removal of the old stove, one of the delivery men went to do the connection but hit a snag. The plug that we bought was not the appropriate plug for our house. So, one of the delivery men took a photo of the socket behind the stove, and informed me that they will have to take the plug back and swap it for the correct plug. I said ok, and I was told that it would NOT be the same day for them to return and finish the installation. I again said ok! About (2) days had passed since the first delivery and we were yet to be contacted by Lowe's about finishing the installation. Yesterday at 10:56 a.m I what sounded like a delivery truck outside looked out of my window and there was a Lowe's delivery truck in the front of my home. I was rightfully so ticked-off because NOBODY from Lowe's had ever contacted either of us about that being the return date for the completed installation!! I opened the door, and the same guy as before was standing there telling me that they were here to finish installing the stove. I looked at him in the eye and inquired as to why nobody from Lowe's contacted us for their return right now? This man proceeded to stutter some, and said that yes they did let us know about the return. I questioned him again, and asked whom and how they let us know because I had NO emails, texts, or phone calls about it. The man pulls out the trusty smartphone and tells me that he called the other person at 10:42 a.m and rattled off her number to me and then was NOW at my home at 10:56 a.m! I asked him if he spoke to her or left any voicemail with her? He said "yes" but not an answer to the question. I asked him why he claimed to call her and make contact at 10:42 a.m. and then show-up at 10:56 a.m. without confirming that anyone would have been home on that day at that time? Now, it was not bad enough that Lowe's sent him to our home without prior consent, but he shows up WITH A KID!! The kid couldn't have been any older than 7! I was even MORE RIGHTFULLY SO PISSED-OFF about his bringing the kid, but the kid kept on running in and out of my house front door allowing many insects to fly in and the vulnerability of my kitten running out of the house! The kid was jumping around my home and picking up papers on my desk and scattering my personal documents! They finally left about 10 minutes after their arrival. I sent a text to my sister whom was the other contact for this job, and asked her if he contacted her? She said NO and there was not any log of a strange phone number calling her OR texting her. When she got back home we started to look over the new stove together. After they were supposed to be done, they never pushed it back into the space and it sits halfway out of the space intruding in the middle a bit. They took off the protective rubber mat that was purchased to cover and protect the glass surface and threw it on top of my kitchen counter in a lump. There is a drawer on the bottom of the stove, so we opened it and started to take out the items inside of it. There was a plastic bag inside that had manuals and some odd metal piece. There was a baggie with more papers in it taped to the drawer. I had the hardest time getting it off because it was strapped under the stove drawer to this large white hard cardboard plank. We came to find out that the metal bracket was supposed to be installed by them for safety matters against tipping over. Again, they did not install that! Reading through the stoves literature, we found that they also did NOT level the stove to adjust the height with the counter tops on each side. The literature also noted in step one, that they the installer was supposed to remove all items that were inside of the stove and drawer, and remove that cardboard plank that was located inside under the stove and drawer!! Had we not found these things immediately as we did, I cannot imagine the threat and danger to our home, pets, property, and ourselves if we just turned on the stove and oven read more

Pandemic Lowe's has been a great help with home delivery offered for most items but some you have to go to the store for pickup. We tried their curbside pickup and it sucked. Here's how it goes when you arrive. You pull into one of many parking spots with a sign that says call this phone number and enter code and hit pound. You call and some recording comes on and you enter the code for the curbside area. It rings fast busy. You call back, it rings and you get on hold. You call back, and you wait on hold. You wait. You look around at others parked near you, dialing and waiting and looking back at you. 15 minutes pass. You put your mask on and decide to go in. There is a long line. You wait in a queue as various construction workers and home shoppers walk up and ask "is this the line to get into the store?" No, it's not and stop talking so closely. Eventually, you get up to the poor guy at the desk. It's just him. One guy. Fending off angry people. You are kind to him and shout through your mask with your order number. He goes to the racks and finds your item and off you go. There has to be a better way to do this with adequate staffing. There is no way they can serve people in their cars. No way. So don't act like this is even an option. Shame on you, Lowe's. Do better. We need you to. read more

All of my flowers, shrubs and tree didn't survive for more than a few months. I like Lowes but not their planes and flowers. read more

Lowe's Home Improvement - My poor dead tree, shrubs and flowers. - Hardware Stores Near Me - Pittsburgh, Pennsylvania

This review is for service or lack of service on a delivery of a new refrigerator purchased at this store. A cautionary tale.... The frig was delivered, damaged and needed to be replaced, so an exchanged was scheduled and the new damaged frig was to be taken away. Well the delivery team showed up to deliver the replacement, but since they did not have the paperwork to haul away there defective frig, THEY REFUSED TO DELIVER and instead of trying to get it resolved the driver just said I have other deliveries and LEFT! Who ever Lowes contracts this service they are TERRIBLE. I called Lowes to see if we could get this easily resolved and the reply was NO, WE DON'T HANDLE THAT. Doug the Manager only told me to call the delivery company. That's it. So if you buy something from Lowes make sure that ALL the paperwork is in order, do not assume it is all correct, make sure to verify, because Lowes will not work with you to get it resolved. read more

I should probably purchase some Lowe's stock options with the amount of money I've spent here over the last five years. It's not the closest home improvement store to my house, but I find this store to always have a pleasant staff, are adequately stocked (and the presentation of their inventory is always more tidy and easiest to navigate than Home Depot). I use their branded credit card for the extra 5% off or for the no interest deals when we had our countertops done and our fence installed. Bonus being pet friendly as I always enjoy getting to take my pup out for a ride, while she enjoys the attention. Bonus points for their pick-up service, which is nice when they have online coupons. read more

Worst Lowes I have ever dealt with. I tried twice to make purchases for pickup, both times they failed. The first time they canceled the item, I reordered it, they canceled it again. I ordered from another store, no problem. The second item I ordered for pickup and they sent the order to another store an hour away. I think they sold my item to someone else. They refused to order the item for me to pick up at their store. Then they refused to cancel my order. I called and talked to Doug, a manager (or do he said), and he hung up on me. I bought the item from Home Depot without any problem. read more

If you don't know what you want to do or exactly how you should do it, don't expect these idiots to help you find a safe solution, let alone one that meets building or electrical code. I often ask for the location of various items in the store. I'm often told by the staff that those items simply don't exist. Today it was 5/8" Galvanized L- bolts. They exist and they're with the concrete supplies. I was stupidly looking for them with concrete anchors. Staff member suggested that I use TapCons (that were less than 5/8") or expanding concrete anchor bolts (also not 5/8") to attach a deck post base to concrete that called for 5/8" J-bolts. He even used his smart phone. These are great, ground breaking ideas. I will shop with my smart phone at all times. Asking staff is just a waste of time and oxygen. And currently a potential COVID exposure. read more

My girlfriend and I went to this Lowe's recently because we're working on our house (why else do any non-contractors go?). It was later in the day and the store was pretty empty. We passed by one cashier a few times while getting the things we needed. He glared daggers at us each time. When it came time to check out, we needed one last item (more salt/ice-melt) and a different employee pointed us toward where it was and told us to check out down there...where the cashier who was glaring at us was. Now, as two somewhat small women, it is very disconcerting to have a meaty, skinhead-looking man staring at you and making a face that communicates, without much room for error, that he wishes you were dead. That was the cashier we were told to go to. When we pulled the cart up to his register, he glared at us and left without saying anything. We asked him if he was going to check us out and he shook his head. Still no verbal communication. More glaring. The other employee had to walk all the way down to the register to get us checked out. I can't say Lowe's encourages their employees to discriminate against LGBTQ+ customers (because I don't know what sort of talk/training they engage in), but I also cannot say this Lowe's does anything to prevent their employees from engaging in discrimination. The other employee checked us out, but did nothing to apologize. We left feeling disturbed. We haven't been back since (this was a few weeks ago), and I don't think we will return. read more

They have paint! They have light bulbs! They sell tools! Come on, you've been to Lowes. You don't need me to tell what they have there. What I can tell you is this location is nice and sprawling and conveniently located on McKnight Road right by LA Fitness. In my personal opinion, the layout and flow of a Lowes store is preferable to a Home Depot but it seems like the prices are pretty comparable. Before the addition of this Lowes store, the closest ones were in Cranberry or the Waterfront. It's a welcome addidtion to McKnight and convenient when I remember I need another bag of mulch when leaving the gym. read more

Lowe's Home Improvement - Hardware Stores Near Me - Pittsburgh, Pennsylvania

Every time I go to this store in McCandless I can never find anyone to help me. Tonight I had to go and look for someone to help me with rugs but the woman I found was unfamiliar with the dept. She pages someone in flooring to assist me but no one showed. This experience reminded me of why I do my shopping at the Home Depot. read more

This Lowe's is located in a great area in McCandless. The store is newer and clean. They have pretty much anything you can think of for your home, tools, etc etc. I was very impressed with the staff. Everyone I have dealt with on my multiple trips there have always been very friendly, knowledgable and professional. Good place to go for all of your hardware needs. read more

Almost always find what I am looking for. Staff have always been helpful offering to help. Tool and outdoor equipment folks have been very informative. I like shopping there. read more

WOW! I was majorly disappointed last night at this store. I walked in looking for outdoor lights (last minute because my roofer wanted to replace the old ones). Upon walking in I encountered an employee and asked him where the outdoor lights were and if there was someone to help me. He said Aisle 10. Thinking he was following me I walked toward aisle 10. I turned to ask him a question and he wasn't there. So I stood in aisle 10 for about 20 minutes hoping someone would be by to help. Do you know how blinding the outdoor lights are in that aisle? Take your sunglasses if you ever need to go. My 7YO daughter found a guy from hardware to help us. After he got through talking about his wife, kids, and dog we were able to get some but not all questions answered. I was already irritated at this point and just grabbed whatever lights. We then had to get bulbs for the lights on the other side of the store. Can't make it easy to have light bulbs in the lighting aisle - that would make too much sense. LABELs are too hard to read in the light bulb area. Need to be more clearly marked for specific items "outdoor halogen" 100 WATT. None of that there - on hands and knees trying to read the labels. Finally we could check out and I have to say the cashier was very friendly. I asked for the military discount and showed him my husband's ID and he said I'm sorry he needs to be here and that ID has expired. My husband just used the ID at the VA hospital a week ago and if it was EXPIRED they would have told him that. Yes, it's only a 10% discount but its the premise that they should honor the discount. He called over his manager and she already head her decision made before she even heard the issue. And the funny thing is I was in this same LOWEs and used the same card before. My husband served this country selflessly continues to work his ass off for his family, gets no extra handout from the government for time served and LOWES couldn't even offer him a discount. What a joke! And the cashier had the nerve to say he understood and that his family feels the same way about the topic. I don't think so buddy, if you felt the same way I feel about active duty military and veterans then you would have given the discount. YOU DIDN't - you spit on my husband's service and all others too. I would have walked out and not purchased anything at all but I had no time to go to HOME DEPOT - I had to get home so my husband could go to work. My roofer need the lights to put them up the next day. You don't deserve 1 star. Thanks for your welcoming environment. read more