I purchased 2 new Stihl pieces of equipment in September of last year, a string trimmer and a…read morevac/blower. This year my new Stihl string trimmer would not start and acted like it had dirt in the carb. It still had the original stabilized fuel from Millers and had only been used twice. I took it back to Miller and they serviced it for me no charge and I got it back the next day! That my friends is customer service! I now have my eye on a new Weber grill for $549, I can buy it $10 cheaper elsewhere but they will build it for me from free. Combine that with the recent customer service and they will get the sale again. I was never a True Value Hardware customer till the last few years, I'm liking how they do business.

FRAUD! AVOID! Ace…read moretook my online order to be picked up in the store. they sent a confirmation the item was ready for pickup. I went to get the item, they told me they didn't have it and canceled the order but refused to give me my money back. Said it had to come from Corporate and would take 7-10 days. Two full weeks later and I never got my money back. They said I'd have to contact my bank and file a claim. Local store management said they are independent of Ace corporate and could not help me. DO NOT BUY FROM ACE! They take your money, waste your time, won't give you the time and refuse to return your money! You won't have this issue with the big box stores. blatant fraud of a business!

An Absolute Kitchen Renovation Nightmare with Lowe's - 6 Months and Still Unfinished!…read moreOur kitchen renovation project with Lowe's commenced on June 28, 2025, and what was promised as an exciting upgrade has turned into an unmitigated disaster and a six-month-long nightmare. It is now December 15, 2025, and our kitchen is still a non-functional construction zone. The level of incompetence, inaction, and sheer disregard from Lowe's staff--from the local store management to their corporate "Executive Customer Relations" team --has been appalling. We are a couple over 60, and a proud veteran family, who invested our hard-earned savings into this project. We have been met with nothing but disrespect and neglect. Here are the shocking lowlights of our ongoing ordeal: * Continuous Failures: The current date is December 15, 2025. The refrigerator cabinet panel was delivered for the FOURTH time, and it is still the wrong size. We still have NO countertop six months in. * Broken Promises & Financial Strain: We are still awaiting multiple promised reimbursements and credits totaling over $5,000 for a botched electrical installation, restocking fees, and price adjustments. Lowe's has repeatedly promised these in writing (emails dating back to August and September 2025) but failed to deliver. * Unresolved Issues Galore: Our kitchen is a laundry list of errors: damaged cabinets, misaligned doors, huge gaps in crown molding, appliance interference (dishwasher handle hits a cabinet door, preventing a drawer from opening), and missing parts (range vent filter). * Zero Accountability: We have sent dozens of emails and made numerous phone calls documenting every issue. Every time we think we've reached someone who can help (like the corporate team), we hit another wall of inaction. We were actually told Lowe's didn't want to pay for an installer to come out and fix a simple issue, so we had to wait months. We have been forced to live without a functional kitchen since August. This experience has caused our family immense stress and financial strain. Warning: Save yourself the hardship. Do not trust Lowe's with your home renovation project. Their project management is non-existent, and their customer service is a failure at every level.

Why do you always put rude people in your paint department? This is the second time I experienced…read morerude service from staff in the paint department. I stopped in last night for a gallon of paint and simply asked for a recommendation. The guy working told me that all paint was the same, and if I wasn't getting good results, I must be applying it wrong and using the wrong roller. If all paint is created equal then why is there such a vast price difference amongst different brands? He then proceeded to disagree with me when I told him the last time I bought a specific one coat paint it did not cover in one coat and he claimed that no one else has ever had that problem. I walked straight out of the store, went directly to Home Depot. Last summer, I had a similar experience with a woman working in the paint department who was dismissive and rude to me when I asked about Minwax wood stain. Another instance last summer, I was looking to replace all the windows in my house and was in this store looking at options. There was a young guy working in that department, and when I told him I wanted windows that tilted in for easy cleaning, he literally laughed at me and said "Don't all windows tilt in?" Guess where I didn't buy my new window from? The majority of your employees are very kind and helpful but you need to do a better job of weeding out these employees who talk down to your customers and send them directly to your competition.

This is a great place to shop. They carry so many things. The sale prices are beyond amazing…read more Lowe's might sell a little cheaper but you're dealing with a big conglomerate who doesn't care about you compared to a neighbor owned store where employees will help find everything and you know you're supporting a local business. No self checkout to deal with. All of that matters to me.

Stanford Home Center in Plum, PA is our go to store! Not only do they have everything you need for…read moreyour home, but they do a lot for the community. The owner and staff members are friendly and helpful. They put on a great Christmas event for kids, bringing Santa in and letting the kids talk with him and get a photo. We love that this store is right down the road and we like to support locally owned businesses like Stanford.

We bought a whole-house Generac generator from R.G. Behers a little over a year ago, and their…read moreknowledge made the process so easy that it was actually pleasant. Despite a nation-wide shortage, R.G. Behers obtained the generator that we wanted in short order, because they're a long-time installer with a great service record. When we lost electricity for 3 days last month, the generator turned itself on and the automatic transfer switch "took over" our electric panel, with no disruption in heat, light or any of our electric fixtures. No mess, no need to go out into the snowstorm, no need to fill fuel tanks. Great people to work with!

They are the best! Just had our Generac yearly service and it was great. So professional and…read morehelpful, they go out of their way to accommodate. I love them!!! Have so much peace of mind with the Generac & Behers Electrical Service!!!! They were awesome with installation and so helpful with maintenance. i am so pleased to write and want to share!