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    Keystone Hardware

    4.0 (3 reviews)
    Open 8:00 am - 6:00 pm

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    Lowe's Home Improvement - Pretty huh? both machines have problems, due to the delivery service at Lowes. Fuck Lowes.

    Lowe's Home Improvement

    (13 reviews)

    An Absolute Kitchen Renovation Nightmare with Lowe's - 6 Months and Still Unfinished!…read moreOur kitchen renovation project with Lowe's commenced on June 28, 2025, and what was promised as an exciting upgrade has turned into an unmitigated disaster and a six-month-long nightmare. It is now December 15, 2025, and our kitchen is still a non-functional construction zone. The level of incompetence, inaction, and sheer disregard from Lowe's staff--from the local store management to their corporate "Executive Customer Relations" team --has been appalling. We are a couple over 60, and a proud veteran family, who invested our hard-earned savings into this project. We have been met with nothing but disrespect and neglect. Here are the shocking lowlights of our ongoing ordeal: * Continuous Failures: The current date is December 15, 2025. The refrigerator cabinet panel was delivered for the FOURTH time, and it is still the wrong size. We still have NO countertop six months in. * Broken Promises & Financial Strain: We are still awaiting multiple promised reimbursements and credits totaling over $5,000 for a botched electrical installation, restocking fees, and price adjustments. Lowe's has repeatedly promised these in writing (emails dating back to August and September 2025) but failed to deliver. * Unresolved Issues Galore: Our kitchen is a laundry list of errors: damaged cabinets, misaligned doors, huge gaps in crown molding, appliance interference (dishwasher handle hits a cabinet door, preventing a drawer from opening), and missing parts (range vent filter). * Zero Accountability: We have sent dozens of emails and made numerous phone calls documenting every issue. Every time we think we've reached someone who can help (like the corporate team), we hit another wall of inaction. We were actually told Lowe's didn't want to pay for an installer to come out and fix a simple issue, so we had to wait months. We have been forced to live without a functional kitchen since August. This experience has caused our family immense stress and financial strain. Warning: Save yourself the hardship. Do not trust Lowe's with your home renovation project. Their project management is non-existent, and their customer service is a failure at every level.

    Why do you always put rude people in your paint department? This is the second time I experienced…read morerude service from staff in the paint department. I stopped in last night for a gallon of paint and simply asked for a recommendation. The guy working told me that all paint was the same, and if I wasn't getting good results, I must be applying it wrong and using the wrong roller. If all paint is created equal then why is there such a vast price difference amongst different brands? He then proceeded to disagree with me when I told him the last time I bought a specific one coat paint it did not cover in one coat and he claimed that no one else has ever had that problem. I walked straight out of the store, went directly to Home Depot. Last summer, I had a similar experience with a woman working in the paint department who was dismissive and rude to me when I asked about Minwax wood stain. Another instance last summer, I was looking to replace all the windows in my house and was in this store looking at options. There was a young guy working in that department, and when I told him I wanted windows that tilted in for easy cleaning, he literally laughed at me and said "Don't all windows tilt in?" Guess where I didn't buy my new window from? The majority of your employees are very kind and helpful but you need to do a better job of weeding out these employees who talk down to your customers and send them directly to your competition.

    Keystone Hardware - hardware - Updated May 2026

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