I have never had so many problems attempting to buy a simple interior door for my house. 1st problem is I never recieved a order number for the door I ordered online a few weeks ago, yet they withdrew the funds from my bank. So, I called their customer service to check the order status. 2nd problem is the cutomer service rep had such a strong accent that I could hardly understand her. 3rd problem is she said that my door was being shipped to a store an hour away in another city, and thats where I had to pick it up. I have a Lowe's about a block away. So I asked if they could ship the door to the store in my city or to my house, and she said no unless she canceled my order and reorderd it. I told her that would be ok as long as I could get the door by the "next day". 4th problem is she canceled my order and then said that I could pick up the door (next month) at the store thats an hour away. Yes, the same store where I was supposded to pick up the door the next day, before she canceled my order. I reminded her that I need the door the next day. I told her not to cancel my order then and i'll go pick it up at the store in another city. She said that she couldnt becase she already canceled my order. The 5th problem, she told me to drive to the store tomorrow thats an hour away and buy the door that she just canceled. I asked her to confirm that the door will be there and she couldn't confirm. I seriously could have got more help calling McDonald's to help get my door. I spend about 100k a year at Home Depot, and thats where I will continue to buy after the nonsense Lowe's just put me through. Lowe]s should be ashamed about their professionalism. read more

I ordered 211 papers to be delivered and the day for delivery was not made. The following day I did receive the order but only received 175 of the 211 ordered wich I had to pick up. Wen I asked for a delivery cost adjustment from the $70 charge I was given $1 and some change from the manager. Very incompetent and not caring for customers to return for repeat business. I'm done with these guys read more

I tried to return 3 unopened valves that my nephew bought for me that were the wrong valves. Because he threw the receipt away, Lowes refused to allow me to exchange, return or even an in store credit. Worst company policy I have ever heard of. What a terrible company to buy from. read more

service so bad, I thought I was at Home Depot. they need to stop making vets scan their drivers licenses to get the discount, Home Depot doesn't make them do that. tried two different registers but couldn't get their scanners to work correctly, employee was too busy taking to a friend, to care about helping. ended up leaving and going to Home Depot. read more

I tried to complete the survey but the id number was cut off my receipt, but I wanted to complement Martin manzo from the garden dept and Jodie from the appliance dept. Martin helped me select a snow blower, as I had no idea about them because being from So. California where we have no snow. Martin was very knowledgeable and professional. Jodi was instrumental in getting the paperwork done and they made a great team and got my snow blower delivered the next day. I hope someone at lowes sees this and gives these folks a deserved well done read more

Just wanted to give a big thank you to the new asst Manager, JD. he helped me locate a product that I wasn't able to locate anywhere else. He went the extra mile and climbed up ladders to locate the item so I didn't leave empty handed. Awesome job. Thanks so much! read more

Worst customer service. Go anywhere but here for appliances, bought a refrigerator on Wenesday, told it would be delievered on Friday. The clerk said I would be called on Thursday to set appointment. No call. On Friday at noon I called Lowes to find out where it was. I was told it was on the truck and should show up soon. No show at 8pm I was told they would check and get back to me. Well here it is noon on Saturday and no one seems to know where the frig is at. Lowes uses a third party service to deliver there products. Both need to pull there heads out and take a good look at their service. read more

Great Customer Service at this Location. ERIN in Appliances is the BEST...she really cares about customers and went above and beyond to help us. read more

Easy access to a well lite and spacious parking lot. Going inside the staff is friendly and helpful, greeting me right at the door. I was only looking for a couple of items and right away the staff was there to assist me in finding my items. Their garden center is large and well lit and right now in the middle of transition into their winter items which was one of the items that I needed. Even checkout is easy and fast but depends on the time of day. As I was getting ready to pay she asked if I was military, I guess she could tell by my haircut, and then promptly offered me the discount. That was very kind of her as I always feel embarrassed to ask for it. Don't forget to check out the items on the front sidewalk and on their website prior to checkout as they've got some great deals. read more

Lowe's Home Improvement - Main entrance - Hardware Stores Near Me - Ogden, Utah

My lawnmower broke-I was looking for a new one anyway and stopped at the Lowes in Harrisville to look at their lawnmowers. One employee had just parked a lawnmower outside and I asked him a question and he (being in a hurry) told me to check with someone inside. Then another worker came riding out with a mower. She was so nice and took the time to answer all my question-Her name was Michelle. Very informed on the mower, gave me some good info and helped walk me through the whole process. I went home, picked up a trailer, came back and Michelle was all ready to help me through the rest of the process. Wish I ran into more empl0yees like her! read more

We dropped $2000 on a new refrigerator when they delivered it , no lights working, no temp showing, no ice or water coming out. They brought a different floor model the next day . We'll see how this one works. read more

I contracted with Lowe's to install replacement siding and gutters and downspouts on my home in Ogden. The salesperson (Hillary) provided a quote for the work, but when the sub-contractor came put to do the work they had to requote, apparently because Hillary missed a few things. I reluctantly accepted and they completed the work just before the snow fell November 2016. So, this spring I have my painter come to paint the siding. Little did I know that there are hundreds of nail heads sticking up from the siding trim. Apparently the siding sub-contractor had a nail gun that wouldn't fully penetrate the siding and all these nail heads are sticking out. Well, my painter won't paint until the nail heads are punched in. Well, the sub-contractor says it's not his problem. Lowe's says they won't do anything about it. I get a quote for $300 to drop all the nail heads below the surface of the siding so they can be caulked, something the painters will do. Apparently Lowe's thinks that painters are supposed to carry hammers and come behind their siding installer to pound down the nails. So I have to spend more money to fix what Lowe's guy says is not his problem, and Lowe's backs him. Be VERY careful if you consider hiring Lowe's for any installation work. I have regretted it. read more

When I went into the store the male workers were talking each other and being distracted by each other. Longest wait I had ever had until female employees helped me out in just a minute. read more

My favorite Lowe's. The staff is polite and always willing to help. I drive right past a Home Depot to get here. The Home Depot seems to look at non contractors like second class citizens. I always feel valued at Lowe's! read more

We had gutters and downspouts installed through this location. Not a good experience at all. I took the afternoon off to be home for the install (we had the 1-3 time slot). Called the store at 2:30 to find out when the installer would be over (got quite the runaround from the installation department at Lowe's) to be told that my appointment had to be reschedule for the following day. The gutters were installed the following day and the installer left the yard a mess- screws and metal pieces were everywhere. The gutters leaked between my home and gutter. And they broke off a sprinkler head! After complaining and too many phone calls, the installer came back and added additional flashing, so now the gutters don't leak. However, even though Lowe's told me the installer was taking responsibility for the broken sprinkler, I was told in the end they wouldn't. So now we get to fix it. Not impressed and will NEVER go through Lowe's again for installation. read more

Called placed a order in early hours by afternoon they couldn't tell me my order status. Called and was hung up on by the lady at service desk. Home depot should thank them for pushing customer their way. Ordered at home depot and it was cheaper by $10. Thanks for making Home Depot my new store. read more

This Lowe's has wasted my time for the last time. We went there out of convenience as it's close to our home but have had nothing but problems. First. . . we find that the Fridge we purchased there had MICE living in it while at their location. Thankfully they didn't join us at the house, but they did damage the fridge itself and our warranty!!! We ended up going down there for another project and had to spend hours sifting through a bin for swamp cooler connectors as every single bag had been torn open and all the parts were missing. Could we find help? Of course not, the two employees we did find high tailed it the other way which we realized moments after is because they wanted to get off work early when we overheard them hiding. Yesterday I went down to look at paint and was told by the paint assistant that he didn't know much about paint!!!!!! I was looking at paint within our budget, he had me look at higher $$$ telling me that if I wanted they could make this color in a cheaper paint. I left to make sure the colors would work and went back today only to be told after standing and waiting that they WON'T do that and they can't help. I'm not sure who is managing this facility, but you've officially lost our business. We can handle a lot, haven't complained to date, even considering the $100's you've cost us with the fridge repairs but today. . . you wasted my time for the last time. Don't bother with this store nor Lowe's in general. What an absolute joke. I have better things to do than search for your staff to help me when they don't know they're doing, your inundated with mice and they're too interested in getting out. Now I see why. read more

Go anywhere but here for your power equipment and whatever you do don't buy their extended warranty. I bought a warranty and brought my machine in for repair which I was told would take no more than a month. TWO months later I got my machine back after talking to the store every week after the month and it wasn't fixed. Parts were put on backwards and all I got from the store was a hard time about returning it. The manager tried to help but was nasty about it. This store used to be good but in the last few years it has gone straight down hill. After all of this I find out that the manager and employees mislead me about the factory warranty being only a year when in fact it has a 3 year/ 7 year from hunqvarna. Buy from a reputible dealer so you don't have to deal with the incompetent staff and management at this store. read more

Here we are in Ogden Utah on vacation from West Texas. Needed some tools, headed to the local Lowes. Had a wonderful employee by the name of Thomas help us. So very helpful and knowledgable on tools. Making sure we got exactly what we wanted. Even knew where other items were in the store. Spent close to $600. Super great customer service.. Thank you for employees such as Thomas. read more

Excellent carpet selection, unfortunately the installers Lowes hired came all the way from Draper. Only one installer showed initially, two more showed up during the 10 hour ordeal. They folded the new carpet, all seams are visible, and there was wall damage from the carpet stretcher. Lowes is totally unwilling to do anything to resolve any of the issues. I was not offered any paperwork to sign and accept the work and/or make exceptions on from the installers or Lowes. read more

buying online from lowes is a super joke. i was trying to get black friday pricing only to find out the dishwasher i was about to purchase was out of stock. after half hour on the phone, mostly on hold. they told me the wrong price but i could get the dishwasher from SLC the next day. Great. So I alerted them of the incorrect price, and was told a sales associate would have to call back in 24 hours, which they did and then informed me, my dishwasher wouldn't be delivered for 6 weeks! WAT. no bueno. i'll be buying elsewhere, customer service is a joke, products are oversold, nobody knows what anybody else is doing or has promised. read more