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    Lowe's Home Improvement

    2.0 (76 reviews)
    Closed • 6:00 am - 10:00 pm
    Updated 2 weeks ago

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    Visible damages were I to install it. Fixes would be blatantly obvious, and I paid for a new shower.
    Alexander L.

    Update: I'm furious. They delivered the walls of the shower, broken again, and the base piece that was delivered was completely the wrong item. It was a tub in the box of the shower base I ordered... Had to cancel contractors again. It's a foregone conclusion now that I've officially lost more money with this shower than the product itself cost.

    Nicki K.

    This Lowe's is located off Beaver Ruin Road in Norcross next to CarMax. We like Lowe's better than Home Depot. Point blank. This Lowe's is the closest one to us. Hubby finds more quality products at Lowe's, plus the staff is much more helpful. We've been going to Lowe's more lately now because of that reason. 16/2021

    The metal roller and metal base for the sanding belt are scuffed up! Clearly not new and was used!

    Lowe's is unreliable and unprofessional by selling used and damaged equipment. I went to their store in Norcross yesterday to purchase a belt sander and I opened the box with a salesperson's help to check if it was okay. The sander was in a plastic bag, but it didn't look neat, I assumed it was okay. I took it to a job site to use it and when I pulled it out of the plastic bag the sanding roller and bottom of the sander metal was all scuffed up as it had been clearly used. I called Lowe's immediately to tell them what had happened and that I was going to return it. I needed to use it anyway because it was emergent for a job, but when I put the sanding belt on the sander it didn't work! Not only did they sell me a used sander but it was also broken! They clearly have no quality control with their employees to check the merchandise and just put it back on the shelf without checking it. TOTALLY UNACCEPTABLE!!!!!

    Do not shop at the norcross store!! They are ripping you off!! You are not getting the advertised price In store!!

    Bad customer service!! Do not shop at the norcross store!! They are ripping you off!! You are not getting the advertised price!! I looked on the lowes website for a drill battery pack and saw that the norcross store had it in stock and listed on the lowes website for $79.00. No where does it say online price only! when I went to the store and got my item to check out, the item rang up for $100. I asked the checkout lady to price match the item and she said I would have to go to customer service desk to do this. Ok not a problem I thought to myself. However, when I showed the customer service desk representative on the lowes app the 79.00 price they said "ohh, that's the online price. If you want it for that price you'll have to order it from online". I asked to speak to their manager about it and they said that the manager would just tell me the same. So I stood there at the desk while I spent about 15mins updating/logging on, putting in credit card and address info on the lowes app to place an app order for instore pickup. Then to just be like. Ok I ordered it online. Here is my order info. Can I go now? Lowes price match guarantee my a$$. They don't even price match their own price.

    Proof that their inventory shows the pine straw in stock.
    Keith W.

    I only shop at this Lowe's location because it's the closest to my house. Never trust what their inventory shows. I've searched their website/app for various products on numerous occasions and it will show that they have the products I'm looking for. When you actually go to the store to buy it, they never have it in stock! For example, I called today to confirm that they have pine straw in stock because their website says that have it. I talked to a lady on the phone and she confirmed they did have it and she said I should go to the Garden Center to purchase it and they would load it for me. I rented a truck to go pick up the pine straw, I went to the store, and got in line to buy it; and, of course, the guy tells me they don't have any in stock and they haven't had any for weeks. This is absolutely ridiculous and I wasted my money renting a truck for nothing. Thanks a lot, Lowe's!!!!

    Original receipt for the return.

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    7 months ago

    I want to thank Lowe's customer service, and Meredith the store manager who worked with me to arrive at an amicable solution to the problem.

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    5 years ago

    Worst customer service. Ask for help multiple times every time I did they would tell me to wait and never come back.

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    7 years ago

    Will never return to this store. Worst customer service ever and no one actually seems to care. Home Depot will get my service from now on.

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    4 years ago

    not good customer service indian guy got mad at me for a simple question and he came out so aggressive his stool fell , not good service

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    Review Highlights - Lowe's Home Improvement

    “Mason, the Associate in the Paint Dept at the Beaver Ruin Rd store (1507) went above and beyond to assist me with a project I had to finish ASAP.”

    Mentioned in 3 reviews

    Read more highlights

    Lowe's Home Improvement - hardware - Updated September 2026

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