They would have gotten a 5 star, if I didnt have to talk to 5 different people to find what i needed. In the end, it took 10 minutes to find what i needed at the price i wanted. That is all that matters. Better selection than the other local big box competitor. Better Prices. read more

owe's Review Disappointment, regret, and lack of professionalism is an understatement with how I feel about Lowe's and specifically the Lowe's in Newnan, Georgia under the management of Nick. We ordered all new appliances for their Labor Day sale Wednesday, September 2. Part of the order was supposed to be delivered and installed on September 10 and the other on September 17 We've received automatic texts regarding delays. We've been given multiple make up dates. We finally received part of the order a week late. I've been trying to get a hold of somebody with install with no response. I called Newnan Customer Service on 9/5 who gave me the direct number to install. The number they provided me, I have never been able to get someone on the phone. The only contact I've had is via automated messages. We ordered four appliances so I'm getting automated texts for each separate order. I've been trying to get in touch with somebody to figure out which appliances are being delivered on which dates. Although I haven't spoken to anyone in install directly, once our refrigerator arrived, I was a little hopeful that everything else was going to follow within a reasonable timeframe; however, that has not been the case. I called the Newnan store back on 9/20 to get some answers on the delay and inability to reach anyone with install. She told me she would have the manager, Nick, reach out to me when he got in on Sunday (9/20) around 11am - NO CALL BACK. So I called him again Monday (9/21) and was informed he was on his lunch and would call me back - NO CALL BACK. I've attempted to reach install 9/8, 9/11, 9/15 which are all in my call log. This morning, I called Lowe's mainline instead of dealing with the store. I've lost complete faith in Nick's professionalism and customer service skills. The main line to customer service put me through to someone in installment mainline. She was able to contact install at Newnan and they told her they have been trying to contact us. COMPLETE LIES! And now the earliest date they can give us is an install date of October 6!! We've been given multiple delivery dates, multiple delays, multiple promises for call backs. How am I supposed to trust that these appliances are going to show up 2 weeks from now, especially given they are trying to place the blame on us. These appliances were ordered on September 2 and our first bill is due BEFORE we are GETTING the appliances. How is this right? On top of that.. the gentleman I spoke to in customer service this morning, had the audacity to say "maybe Nick hasn't returned your phone call because he needs you to calm down." First of all, that remark itself was ridiculous and unnecessary. This is the first time I have shown frustration and it's mainly due to Nick not contacting me back after multiple calls and messages left. Let me make myself clear - I have never once raised my voice, used profanity, or done anything that warrants messages to go unanswered. Even if he couldn't give me an answer, the professional thing to do would be to call me back and give me a different contact number to someone who can assist beyond the number I have been trying. At this point, I wish we could do business with Home Depot. I will be stopping by that store today to see if they can get us appliances before October 6. This has gone from a "time and delivery issue" to an "integrity and professionalism issue." I've been told that I will be contacted within 24 hours in regards to all of these issues and I'm not hopeful. But my hands are tied. Absolutely no one is helping and I keep getting fake apologies with no true solution. read more

Just about everything. They sold me (at latest count) $8,000 worth of defective merchandise and obfuscate, lie, and try to bury me in corporate bullshit. read more

Read this first ! The employees know NOTHING for installation . Your fine if your just going to purchase items on the shelf's . I have been told misinformation about every type of install . When you call corporate they say " they should have never told you that ." read more

Went to Lowe's to buy a fire pit. Had a specific design that was on display. Asked if we could buy it, but was told no. Had a young gentleman who was helpful and told us that they had three in stock. Later the Manager walked up and told us we couldn't buy the one we wanted. He was rude and we waited for almost 45 minutes to have someone help us. In the end we still were not able to buy the fire pit we wanted. We simply just wanted to buy something nice and were treated unfairly. Also not to mention, workers didn't even help us load the fire pit we bought. Thanks, Billy (Manager). read more

Would give a zero if I could. The employees at this store are horrible. Went in for pricing on flooring. The flooring supervisor saw the list of materials from a quote we received from Home Depot. He said he wasn't going to go through the items in the quote and give us prices because Lowes had to measure the area. There were only four items in the quote; the flooring, the transition pieces, quarter round and underlayment. We didn't even ask him to look at the quote or try to give him the document. I should have known to walk away before I spoke to him, based on the way he was responding to the person he was talking to that was ahead of us. That person left mad as well. This is the second employee at this Lowes that has been rude, unhelpful and seemed put out. Will not be shopping at Lowe's from now on. read more

We purchased a new dryer last weekend and scheduled delivery for today Along with the dryer we purchased a new 8' dryer vent hose and clamp We also paid to have the old dryer removed The delivery/installer called about 12:00 and advised they were on their way When they arrived the first thing they did was remove the old unit. Then they brought in the new dryer put it in the closet plugged it in and turned it on Had me sign the receipt and left After they left we noticed they did not install and give us the new vent hose When I called the manager on duty I was advised that we could either reschedule the install or Come by the store and receive the hose and clamps to install ourselves I have attempted to install myself with little success I am quite frustrated with the entire experience read more

zero cashiers. self check out only and they wonder why theft is skyrocketing. I'll start driving a little further to their competitor and get some customer care read more

This Lowes has the absolute worst customer service. I stood in line to get to the self check out registers the only ones open by the way, No actual cashiers were available. when I got my turn I realized i could not use my military discount at the self service register, so I waited for the attendant and I was politely told she could ring me up but I needed to get back in line. and of coarse no manager available, no one else to help and just try to call this store and get a person on the line. Just save your time and frustration and go across the street to Home Depot, you are going to end up there anyway. read more

Ask for Billy! Great customer service from him. He helped me find the best grill as well as other items throughout the store! I will definitely be coming back because of him. It's hard to find solid customer service but he was awesome help today! read more

I am elderly and not able to lift the heavy bags of mulch that I bought. I went to the drive through pick up where there is supposed be someone loading your car with all these bags. There was no one there to help me load my car. There were 5-6 cars behind me. I called into the garden center twice and they just chuckled and said they would be there. No one showed up. Many loaded their vehicles with whatever they had ordered. I had to load my own heavy bags. I hurt my back and neck. I probably should have gone back into the store and waited for someone to help me. At Lowe's in Newnan, there is not always someone to assist with any heavy lifting or loading. I am very disappointed. I did call customer service after I got home. I got the wrong bag and I have to return it tomorrow so customer service said they would help me tomorrow when I called. I did not know I needed to call them. I could have saved a chiropractor bill. They were nice when I called. I would not recommend that any elderly people or people who are not completely able bodied go to Lowes. There is no one to help you load any heavy items. There is not a sign that tells you call Customer Service to get someone to load your car. . read more

So not only does no one there know anything about the department they work in, the shelves are constantly empty. The running joke in Newnan about Lowes is "well what ya could do" since this seems to be their excuse for never having anything in stock "We don't have any 3/4 inch PVC pipe elbows in stock....well...what ya could do it buy a splitter and glue a cap on one of the ends." Right...or I could go somewhere that actually stocks their shelves. read more

Awful customer service, looking at my soul with eyes filled with no care that I needed my flat washers....1/10 never coming back this shit/hole. Home Depot my new go to. read more

Horrible service. Ordered a new dishwasher that was supposed to be delivered Friday. Never showed up. They said the truck broke down. Changed delivery to Monday. Again they never showed up. When I called (they never called me) they said it was crushed, but a new one will be delivered tomorrow. Guess what??? No dishwasher or call today. I called and was told Lowes canceled my order. Next a spoke to a warehouse "supervisor " Richard, he said that my original order never came so it was reordered yesterday and would be delivered tomorrow. When questioned about getting different stories, he cut me off and didn't want to discuss that and just asked if I wanted to cancel my order. I will never buy anything from Lowes again. I just want my money back now. read more

Went to get help for bathtub but she called for bill and I stud waiting no help came so don't bother at this store

We just went to this location on a Saturday. One poor girl in appliances. ONE, on a Saturday. 4 customers waiting. We needed help in buying a tub and all the fixtures. She was nice enough to page somebody from plumbing. Nobody showed up. After 15 minutes we walked and went to Home Depot. read more

I am writing a slight addendum to my review of Lowe's Newnan a few days ago. As I stated at the end of my review, I was awaiting a phone call from the general manager of the store. He did indeed call me the day after I had called corporate. What I appreciated about his phone call is that he was not condescending nor did he talk down to me after listening to my complaint and concerns. He did apologize as I figured he would, but he also offered a compensading refund for a portion of our order. He handled this situation with compassion and dignity. He did admit that sometimes things happen and not necessarily always for the good. He changed my mind about how I view the Newnan Lowe's now. read more

Went to Lowe's yesterday to pick up some yard timber. Checked in the outdoor section and saw that they had some in the back. Unfortunately it was marked associates only. We then made our way to the lumber section where a young man named William asked if we needed assistance. William was kind enough to walk us over, grab a cart and load it up for us! If you ever need help at Lowe's look for William! read more

I would give zero stars if I could. I have been a loyal Lowe's customer for over 20 years. I recently purchased kitchen cabinets from Lowe's on Bullsboro Dr. Newnan, Ga on 6/2/21 after our home was destroyed in a tornado. I was told delivery was 7-8 weeks. Then Shenandoah cabinets called and informed me it would be 9/15/21. They called again end of July and stated now it would be 9/22/21, due to not having materials or workers. I have called customer service and the store several times for my refund. I have went to the store 4 times and each time keep getting the run around. I paid almost $10,000 cash for these cabinets and need my money back ASAP. I have to be back in my house by September and cannot wait on these cabinets when other vendors have them in stock. I spoke with the store manager, Brian finally on Monday and he said they don't keep that much cash and he would be contacting the district manger to issue me a check overnight. He stated the check should be here today, Wednesday, August 25, 2021. I have called the store and he is not working today. I spoke to store manager and now he says he never told me that. He states he told me 3-4 days which is a lie. No one knows where my money is. I'm sick of this. I want my money back NOW! I paid cash but can't receive cash back. They are supposed to give you the money back like they got it. They have a problem refunding my money but if I needed extra time to pay, I wouldn't get it. I WANT my money back now. Never again. read more

Besides adopting the same strategy as the other failure "big box" hardware stores. Lowes quietly initiated the a new policy. Like most corporate giants that have become too big and forget how they got there, they only look for ways to increase the bottom line and keep the shareholders happy. They will no longer take anything back without a receipt. This is something I take issue with as in the past I could always get a store credit. This is valuable to a contractor like me who always over buys materials because it is always cheaper in the long run for me to simply return unused materials and then it is for me to make numerous trips to the store picking up additional materials each time. As a part of their data collection campaign they have initiated a myLowe's card program. They promote the myLowe's card as a way to track your purchases and even return products without the receipt but we all know it is a way to track demographics and customer spending habits just like Kroger and all the other corporate greedy giants. However, if you never opened up an account and you purchased something only to later change your mind, you are now screwed. Until their recent corporate lust to increase their bottom line, returning items has NEVER been an issue and that is mainly the reason I as a contractor purchased so much material from them in the past. I have been a very loyal customer to Lowe's for over 25 years and look forward to their recent self initiated demise. It has been no secret that companies like Lowe's and Home Depot hardly even understand the products they are selling anymore but it was the return policy that helped me to look past their sheer ignorance of the construction industry subject matter and they care more about selling picture frames, curtains and barbecue grills than actual construction materials. read more

I can see by other reviews that this particular Lowe's is not held in high esteem. We decided to go with this particular Lowe's location to have a fence put in our backyard. We got other estimates frobm other companies but thought Lowe's, was a reputable and honest company and they offered a years warranty on their work. The gentleman that came out to give us the estimate was nice enough but then the downfall of this order began. We were told numerous times when wood would be delivered. My husband originally told him where we wanted the fence to be located and because he marked it wrong we had to have him come out again. When he said he'd be out, he never showed up on that day. He finally came out again and marked it again this time the correct way the way it should have been done the first time if he had listened. He also told us we would have to pay more because we were adding more footage. So back to the store we went to pay for the additional fencing. We were told numerous times when the additional wood would be delivered. Finally it showed up. My husband went through the wood and I would say 90% of it was rotten and crud. Most of the pieces were turned inside facing downward so the customer,Us,would not know that this was the case. We complain the sales person. He told us that the wood manager at the store and himself went through all the wood that would be used for fencing like ours was and it all was no good and bad. They told us that they wouldn't be buying from this manufacturer of wood anymore and offensive would be upgraded. They also told us that upgraded would would be delivered to us and the old garbage wood picked up. The gentleman that delivered the wood told my husband that the old wood is typical of what you would with like. My husband said, so you're telling me you would build a fence in your yard or at your mother's home with this wood. Of course he had to look at my husband and say no he would not. What made him think we would want a fence built with cruddy wood? We were told for over a week and a half if not more that the installer would be coming. Never showed up. When he finally did show up, it have been raining the night before but he still proceeded to install the fence. It started to rain while he was installing it so there was mud everywhere. We also noticed that we had a lot of extra wood and cement leftover. If the sales manager had estimated correctly which he told us he had done, we wouldn't have this much wood and cement left over that we of course had paid for. The plot thickens. Once the fence was installed we were told that the cruddy wood would still be picked up. Still not picked up. We finally disposed of it ourselves at our cost. The gate pages started to come out of the wood. Once again we called our sales person and he said he would put in an order for it to be fixed. He told us the installer would call us the next day. The installer called us in 4 days. The installer called us on a Sunday afternoon and told my husband he would be out Monday morning to repair the fence. I was sitting right next to my husband when the installer said this to him. He never showed up the next day and when my husband calls him on it, he had the nerve to tell my husband that he never said that and that he never tells people he comes out the next day and in all his 22 years of installing fences he never agrees to that. So basically he called my husband a liar. I was sitting right there when my husband asked him when hed be out and I said to him, when is he coming. Unbelievable! I have called their corporate offices in North Carolina and filed a detailed complaint. I am awaiting the general manager of this particular location to call me back. I would think twice about using Lowe's for a fence installation. read more

Not really the fault of the local lowes but defiantly the fault of the lowes corp. Bought a Husqvarna lawn mower last year.. Lowes doesn't carry the damn sparkplug for it. Why do you sell something but not the replacement parts? One of many reasons I shop at Home Depot. read more

If I could give zero stars, I would. I came in one evening and I couldn't get help in Flooring. I told the five Associates standing around and laughing at Customer Svc about it and they ignored me so I said I was going across the street to Home Depot and the supervisor looked at me and then turned around and continued to joke with the other worthless employees. Home Depot helped me out so I will NEVER go to LOWE's AGAIN. NEVER!!!!!! read more

In building a home we had a Lowe's consultant at the store help us order our kitchen cabinets. It took 6 months to get our cabinets installed and we still do not have one of the cabinets we paid for. (It's been almost a year). The corporation representative called us many times to check on our progress and gave us sympathy on the situation. He always said how patient we were. Now, he won't even accept my phone call or answer my email. In my opinion, that us stealing our money! I would never order anything from them again. Linda Yelton read more

Don't ever ever ever ever buy anything from this Lowe's when you need them to handle the delivery. They use a 3rd party delivery system and they don't communicate with them for shit. I ordered a fridge just under a month in advance before I moved into my new house and long story short they pushed it back SIX times cause apparently "the truck broke down" every day and I was without a fridge for almost 5 weeks. read more

Awful customer service. Was on hold in every department I tried for 2 hours throughout the day. The couple times I got someone they ignored anything I said and immediately put me back on hold to transfer to another department. At one point someone accidentally answered and then put me back on hold. read more

Their Customer Service personnel DON'T have a clue what they are doing and the management staff could not care less!!!!! Awful experience!!!!! read more

Terrible experience purchasing a microwave here. Purchased the microwave and had it installed by lowes. The installers cracked the back while installing. We called the local store and managed to have a new one sent out. Or so we thought. Nothing came and nothing came. I tried to call the local store and no one ever answered at the appliance desk. Finally after 2 months the manager, Jill said we were talking to the wrong people to begin with. That points to a training issue with employees. Do yourself a service and go ANYWHERE else. read more

As far as "big box" stores go, Lowe's is the norm. I go to this Lowe's because it's close to the house and I can usually find what I need in a short amount of time. I also shop that this Lowe's because they usually have the appliance I need (i.e washers, dryers, water heaters) when I need it and the setting up of the delivery and the delivery it's self is relatively painless. Plus, I usually can save $50-$100 over Home Dopey on my appliance purchases. Overall, I like this Lowe's. read more

Went to the store to buy laminate flooring... looked around, found what we wanted, looked for help, NO HELP to be found! Was told everyone one was in the back at a meeting! At 3:00 p.m. they pulled all the help to the back for a meeting? We just decided to go across the street to Home Depot. Not the first time we have been disappointed by Lowe's read more

I was suppose to have some lumber delivered today. I never got the call on Wednesday to give the window of time for the delivery. I called and got the department that does the deliveries and the man that I spoke with was stressed, you could tell he was stressed by his voice. I told him what I was calling for and he looked it up and said that I was getting my good NEXT week the 14th. He let it slip that they had NINE (9) deliveries today and I am thinking that they just changed the dates to suit THEM. I just called to talk to a manager and I was put on HOLD and this person came on and said that the person I needed to talk to was talking to a customer. AM I NOT A CUSTOMER? Where do these people come from? I am not happy with Lowe's and they do not seem to care. read more

Customer Service is greatly lacking. I ordered and paid for an item in the store. Should've been shipped to my house for free but they wanted to charge $79. They didn't hold it for me when it came in. Couldn't tell me why they didn't hold it when I've already paid for it. Then couldn't tell me when they'd get another one in. Took two weeks and several calls and trips to the store for my item. No compensation. Don't bother trying to call headquarters, they just connect you back to the store. read more

Bought a refrigerator from Lowe's delivered on time but was dented refused delivery, they were supposed to deliver Saturday again called Saturday am the FORGOT GUY WAS RUDE AND No appoly made Said we would revive Suday they FORGET AGIN NEVER WILL DO BUSINESS With LOWES AGAIN read more

I purchased a Hot Point washer back in the middle of November 2015 and the washer broke. I'm only one person in a home that only washes clothes one time a week and not many clothes at all. My dress clothes that I wear everyday goes to the dryer cleaner every week. I had my bill where I purchased. the washer. The Manager Glen told me on the phone to bring my washer back to Lowes and they would replace it with the same washer. I couldn't go that afternoon so I waited to go the next morning. The Manager Mike in the morning at Lowes in Newnan Ga would not take the washer back he said it had been more than 30 days. The reason I called was to make sure that they would replace it before I make a trip to the store. Manager Mike that has no customer service skills told me that he wasn't going to take it and the Manager Glen was new on the team and told me wrong. I work in customer service everyday at my job. If a team member give out the wrong information we will do what the customer was told. This is what good customer service is all about. Manager Mike needs to be trained again on good customer service skills. Manager Glen was very helpful on the Phone, the only mistake I made was not jumping up and taking it to the store right then. I want purchase anything from Lowes again. The Manager Glen looked up my account and saw that I had purchase three washers in the last 9 months. I told him yes I have I put new one in my rental houses. NEVER NEVER AGAIN WILL I SHOP AT LOWES THANKS MANAGER MIKE. WITH NO CUSTOMER SERVICE SKILLS LOWES NEWNAN GA 955 Newnan Ga read more

Never buy a John Deere lawnmower from Lowe's. I made the mistake and did and had to order it was told it would take two weeks but took a month then once it made it to the store and John Deere came to put it together I was told it would be another three days till it could be delivered to my house so I bought a trailer and went to pick it up. When it was brought to the front it was on a pallet jack and lifted by the deck of the mower... You don't pick up a five hundred pound mover by the deck.. After all that get it home used it one time and it had a vibration when you turned the blades on.. Called lowes and they wanted 200.00 to pick it up. I loaded it up took it back and got my money back then went down the road to John Deere and purchased one from them smooth transaction and the salesman was great read more

It's a Lowes. Nice selection. Decent prices. Customer service is hit and miss.

I would have given more stars, because I have had great experiences at Lowe's Newnan. However, this experience leaves a bit to be desired. I just bought a range and microwave. I ended up purchasing online, since the appliance salesman (he was a middle aged man) acted like helping me was a huge burden. I knew the exact model I wanted. Since that model was not sold in stores, my only request was to see another oven that was the same size. This salesman sighed and said just look at any of them. Uh, not so. They come in different sizes jerk! I then asked to place an order, and he rolled his eyes and acting bored told me that the soonest he could get it in was December 22. I went home and ordered online. The range and microwave arrived today, December 11. Despite the awful salesman, I should mention that the delivery manager at Lowe's in Newnan is extremely nice and helpful as are the delivery drivers that came to my home today. read more