DO NOT USE THIS COMPANY
We had an issue with our LG fridge with the auto defrost. The freezer was not defrosting and after 6 days the fridge was getting warm.
I had the freezer drawer out and the back panel off when Joshua the business owner arrived. He did some trouble shooting and determined that the thermistor wasn't working. He quoted me $142 for the part and $120 labor to fix the fridge.
He said I had to pay him for the initial service call, I wrote him a $120 check.
Joshua said that it would be 2 days to a week before he would have the part.
I called him after a week and he said that UPS might of lost the part and he would get back to me once he knew where the part was. I never heard back from him.
I called several times after that and he never answered the call or returned my call. I finally got a hold of him 3 weeks and 2 days after his initial service call and he told me that he had someone picking up the part and that he would be here the next day to fix the fridge.
I never heard from him and he never showed up.
The next day I called Mitchell and Sons.
The tech determined that all of the components related to the auto defrost were in working order including the thermistor that Joshua said was not working.
The issue was the control board and it needed to be replaced. A week later he had the part and fixed the fridge.
The bottom line here is that On Target Appliances doesn't know what he is doing, he had me waiting 3 weeks for the wrong part. I can' imagine where we would be if we paid him to put in the wrong part.
I emailed Joshua asking him for a refund of the $120 for his wrong diagnosis, he has had 2 weeks to make it right and I haven't heard from him.
It seems like maybe he enjoys scamming senior citizens. read more