Excellent! The staff of friendly, knowledgeable and available to help with anything you might…read moreneed. They keep a lot of inventory on hand! Very nice experience.

I needed a key copied for my truck and Lowe's and Home Depot in Lexington were giving me a hassle,…read morewouldn't copy it, etc. The friendly folks at D&S Hardware did a great job copying the key, were super friendly in the way that businesses were decades ago but aren't anymore, and the cost of the key copying was so low that I wanted to leave a tip! I should move from Lexington to Winchester so I can live where stores offer this kind of value and service. The store is conveniently located on Main Street but seemed to have more stuff than the Lowe's superstore near me (where their inventory is a hopelessly disorganized mess). D&S Hardware is well stocked in the way hardware stores were before the big box retailers took over. I love D&S Hardware... not just the large variety of merchandise, friendly and knowledgeable staff and great value. I love the customer oriented attitude they convey and the entire experience of shopping there.

Terrible customer service... TERRIBLE. They live and die by your phone number or receipt and are…read moreincapable of thinking outside the box to solve customer problems. Customer service girl was short and abrupt from the very beginning. It didn't get any better when it was found that my number was no longer in their system. When a manager was requested he was even worse. I get it's the holidays and they are busy, but still. No apology for not being able to help, no attempt to solve the problem another way. It began to devolve into an argument due to the managers lack of professionalism before I finally just walked away. Amazing who RK thinks is fit to "lead" their brand. Very disappointing, we used to like shopping there.

Go see Erica at the gun bar for you firearm needs. First time at the Rural King. Didn't have much…read moretime to look around but I saw the free popcorn and coffee bar which was impressive and a first for me. My first gun bar also. Met a nice man who was buying a gun. I'm an out of state visitor from Oakland, CA visiting some family members, one of whom bought a gun from Erica recently. Great value on prices compared to CA and she was really helpful with letting me compare the weight of a few firearms and checking the bullet capacity.

CAUTION in placing online orders. There is not direct contact for issues pertaining to orders…read more There is no route to cancel or change orders. There are no phone numbers on their web site. I placed an order an erroneously selected "Pick Up" rather than "Delivery"..... I have been charged $71 for an order that will now sit useless in a pick up bin in WVA; hundreds of miles away from me. I will not be picking up. I'm guessing, in a few weeks, someone may notice the package has remained and do 'something'. Regardless, I need these materials as soon as possible, but Menards useless contact information does nothing to help ameliorate this situation. How disappointing. This was my first order from Menards and will certainly rethink my future orders. Buyer Beware!

Lack of customer service. Incorrect information provided when order would be ready for pickup at…read morestore. The Barboursville store cannot provide a date. Original date was 12/21. It is now 12/23, but unable to provide a date when the order will be available for pickup up.

Red River Trading Post Hazel Green KY I bought a pole barn…read more"package" from them and paid quite a bit of money. they do not keep track of deliveries or make you sign for materials and we irritated with my husband for asking for a contract. we are building our dream in KY and dealing with them has been a nightmare!!!! I can and will show proof of the problems we have been having. I am not the only one that has had a problem with them either. I asked them to rectify the problems and they are choosing not to. Please think twice before doing business with them. I am trying to report them to the BBB and will ultimately have to take league action to try and get resolve. I will be posting on social media soon regarding all of the problems I have had. stay tuned.

they built my house exterior and installed all the doors and windows. they didn't us any kind of…read moremoisture barrier under the metal. they told me the house wrap wasn't require. Every one of my window leak. I had to adjust every door so they would work properly. the owner Chanda was confrontational about every issue that arose and lied like every chance she got. Two years after construction I had to spend an addition $25k to completely redo my home exterior so my house wouldn't rot away. my bother house that the built fell down during construction, was build 3 inches out of level and he lost his room the first significant wind that came. all of his widows also leak. given the choice between hiring them again or a crack head, I would choose the crack head every time.

So I'm in surplus products. I find a bunch of stuff I'm interested in no price tag. On the…read moregoods.......service up to this point non exist depends how long it will take to start working. Then ask for your help same last night again. You weren't rude but you didn't really want to help me you treated me a bit cold. It's not my fault your stuff isn't adequately priced sir........ok love you let's start there

I really love Ace Hardware stores! The farm where we hunt is in Powell Co. and we needed salt…read moreblocks but had forgotten to get them so we looked up stores near Clay City on Yelp and this Ace popped up. We went in for salt blocks but managed to spend an hour just browsing the aisles. They sell a little bit of everything in Ace, which is why I love them so much. Whether you need a Big Green Egg, a Yeti, or canning jars, you can find it at Ace. They had 5 or 6 varieties of apples for sale that you could buy by the pound. I had never seen that in an Ace but they smelled great and so we had to buy some. There is a black cat named Baby that wanders around the store that also adds charm to a small-town hardware plus misc. store. We found it asleep on the deer corn on our visit.

Awesome store! Awesome, friendly, and knowledgeable people!…read moreFor a small hardware store, in a small town, it's refreshingly surprising to find one so well stocked, and competitively priced as well.