the owner of the store was very kind and helpful in finding me the perfect glass. His son orders…read moreall of the glass and they are all so unique and beautiful. Before I found this shop I really struggled to find fun glass that fit my personality. I love this glasses store so much I drive over an hour from Louisville. Overall I was so happy about my new glasses and how kind and helpful Mr. Roche was.

John and Fran are the best at helping to pick out new glasses. In addition, they make the whole…read moreprocess easy and stress free. I tell everyone the glasses I have bought here are the best I have ever worn. The quality of the lens and the frame is superior. I highly recommend a visit to Roche Opticians. The selection is impressive and the service can not be beat!

Completely customer centric. Glad my wife found this…read morecompany. Keep the money local with good people that run great businesses.

Super helpful, nice staff with excellent customer service. They had what I needed when other shops…read moresaid they couldn't fix my glasses. Highly recommend! Go here for your glass repair needs.

They demand a $35 co pay tho. I have Humana. Luckily, their computer was down so they couldn't…read moreaccept a credit card that dat. I checked with Humana. There is no co pay. The doctor kept chewing me out for not keeping my eyes in the center of the holes you have to look thu. both the technician and the doc, kept their devices so high up that my forehead couldn't sit against the top of the devices. All though the doc. was thorough in his care of my eyes, I will not use them again.

Walked into Walmart Vision because I was experiencing some vision issues. Even though they were…read morebusy, because it was medical, they saw me right away to rule out a larger problem. I was really impressed with the doctor and staff. They worked with my insurance company to see that the visit was covered. Really thought it was gonna be subpar because its Walmart and it was amazing. Highly recommend.

I made an appointment here and showed up a lot earlier however, they received me and started the…read moreprocess right away to the point where I was seen a bit earlier than my scheduled appointment. The staff at the front and the Doctor were both very friendly and professional. I had a few tests done for prevention and they were all good and I did not need glasses so that was nice. There were a lot of other people there so their shared practice is big; they also have glasses for sale if you need them. The parking was a bit tricky because I didn't expect that many people to be there however, I was still able to get in and out pretty quickly. I was given a coupon for the only recommended item I needed so that was nice. Then towards checkout the employee really had mercy on me as I couldn't find my credit card and wanted to use multiple to pay the copay... so I will forever be thankful for that. Thank you!

I had to take my son to have a very specific test done for peripheral vision for the department of…read moretransportation. When I called to make the appointment I made it clear we were not coming for a regular exam but a test the DMV was insisting on. The receptionist seemed clear on this and asked which office we would like to visit. We finally settled on the Governor's Lane location due to first availability. The day we arrived for the test I handed the paperwork we would need filled out to the girl who took us to the back. She greeted us with "Hi! So you're here for your yearly eye exam?" I told her no, that was not what we were there for and pointed to the paperwork I had just handed her. The front page of said paperwork had a highlighted, dark text sentence that stated exactly the test that was needed. The girl smiled and said "oh yeah this is all part of that" and took my son back to go through the usual tests before seeing the optometrist. She then took us into a room to wait for Dr. Bertram who was to do the rest of the testing. As soon as as Dr. Bertram walked into the room he looked at my son who is a double below knee amputee who has prosthetic legs and blurted out "Hey! What happened to your feet?" My son and I were both stunned and horrified by the blatent rudeness of this question and did not reply at first. My son then stammered out a brief answer and I told the doctor that was a sensitive subject and my son did not like to talk about it. He then carried on by asking my son how long ago he lost his feet. I then cut him off very angrily and again stated my son did not like talking about that and to drop it. Dr. Bertram then did a regular eye exam with my son and when he went to fill out the paperwork we had given them he stopped and pointed to the highlighted front page and stated they don't give the test the DMV wanted at that location. By this time I was angry, my son was upset and embarrassed and I was out of patience. I told him that was the whole reason we made the visit and I had told them that on the phone. We were then forced to make a second appointment at a different location that does give that specific test which meant a second trip to Lexington. The day we were to go to the Meijer Way location I looked over the paperwork Dr. Bertram had filled out for the regular part of the eye exam and realized he did not sign and date it on the line provided on the form. So we had to drive to the Meijer Way location for the other test (where the girl conducting the test printed out the results with my son's sex listed as female- luckily I caught this mistake and had her change it) and then had to drive back to the Governor's Lane location to get Dr. Bertram's signature. I asked that he date his signature the same day as the test to avoid any further issues with the DMV . When I left with the paperwork I got outside and realized he had signed it with that days' date so there were now two different dates on the paperwork. I went back inside to point this out and express how extremely upset and angry I was about the entire process with them. I was pretty much blown off with stating the doctor was with another patient so it would be awhile and then a staff member looked at the paperwork and tried to tell me she thought it would be fine. I finally just left in disgust. I have been a patient at Simpson Optical my entire adult life and beyond but will never step foot through the door again after the way my son was treated there. We were sent the usual text about rating your experience and I gave them a zero and stated what I was upset about and got no response to that so they clearly aren't interested in customer service anymore.

I believe I saw Dr Ko. Exam seemed ok except that she spent more time asking me about what…read moremedications I was taking then the actual eye test. Had to have my glasses sent back 3 times. Each time it was either the distance that was off or the reading section. Finally, I got my old prescription and told them make them like this as I could still see perfectly fine with the old script. The reading part of the lens still isn't up to par but I'm not going back again. So disappointed in this place considering I spent over $800 for these glasses!

I would like to commend Stratton Eyes for their service and compassion. My aunt, due to illness,…read moreis no longer able to insert or remove her contacts. We went in today with no appointment, as she was having discomfort in one eye. She was taken back immediately and taken care of by a very kind technician. When he was not able to find the solution, Dr. Ko Took care of her personally. I appreciate their kindness to her. They remove and replace her contacts for her every month. The staff and doctors are the best!