This office failed my mother in ways I'll never forget. About two months ago, I called Dr. Pierce's…read moreoffice every day for almost ten days because she had stopped eating, drinking, and getting out of bed. No one called back until nearly two weeks later -- and when they finally did, it was a nurse practitioner who had never seen my mother and told me it was her fault because "she has to want to do this." Almost a week later, Dr. Pierce finally saw her in person and prescribed steroids to help her appetite -- exactly what I'd been asking for two weeks earlier. That delay may have cost her the chance at any further treatment. Before that delay, she had already completed her second chemo infusion, and we were on our way to her third when she got scan results showing no signs of cancer in her lungs. She was happy, relieved, ready to keep fighting. But when we went down for that third infusion, we were told there wasn't one -- because someone in the office decided she "didn't want to continue treatment." No one asked her. No one asked me. They just didn't schedule it. Now keep in mind when they give us the appointment date and time it was at 1:30 and I specifically asked is this is for infusion right?because all of her other infusion appointments have been for 8:00 in the morning And she said yes absolutely have you ever been with a cancer patient that have been told that their scan was clear and they go down for the next trip treatment They find out it's not scheduled and because of her health and the delay it was almost another 4 weeks before she receive this treatment If you're keeping track that's 2 different answers This wasn't miscommunication. It was negligence, plain and simple. My mother deserved better. The entire time he told us they're dropping the ball they're dropping the ball and yet this happens in his office maybe we should find out who dropped the ball I'm pretty sure this might include St Joseph I think he's a doctor for them But I think the truly saddest part about it all is no one in that office anywhere else in the cancer community told us we could have been receiving palliative care for her symptoms the entire time but we weren't told until we called and asked for hospice and it was his nurse that told us about it And trust me they all know we wanted it because I was always calling to try to find out what I could do for her I can't help but wonder what twelve of my peers would think about this They say that you're never alone in a cancer community well I say me and my mother were all alone And the excuse you put in there on my previous time speaking about the misstepping infusion. about not discussing because I'm not the patient or you don't have to worry about that anymore because she passed Tuesday morning Those 2 acts alone could be considered malpractice/negligence Because if she had received that dose that day and if she had gotten something to help her appetite on the first day instead of almost 3 weeks later And it almost four week delay and chemo because they thought she was done? 8 month delay letting us know we could get palliative care of the entire time who knows how things could work out. And following the line of secession St Joe is the head so they would be included.... The entire time he told us they dropped the ball All this is taking too much time So when they mis scheduling of that third treatment that put it out almost a month I was shocked that they took it so lightly and who knows the outcome if that would have happened on time... The same thing with them help and getting her to eat two weeks earlier... Kind of makes me wonder where else the ball was dropped You imagine The liability if St Joe's included Without those 2 delays who knows how well she could have done

Dr Pierce and his staff are very professional, kind, caring and understanding. I highly recommend…read morethem!!