DON'T HAVE PLANS FOR THE DAY YOU HAVE A DELIVERY SCHEDULED!!!!
We had a great visit when we were in the store. Delivery is a completely different beast. We were told that our delivery would be before 3:00p today. When hadn't showed up around 3:30, I called the store just to check and see what was going on. They said that the drivers had gotten a little behind, there were two stops to go ahead of us and it shouldn't be much longer.
I figured that would be fine. I know they really don't know what the drivers might have to do (set-up or having to load any returns).
At 4:00p I called again. I was just trying to get a ballpark guess. I still had stuff to do out in town. The nice man who spoke with me that time apologizetd for the inconvenience and asked to call me back after he had a chance to speak with the delivery drivers. I called back at 4:30p. I don't think he had any luck reaching them, he asked for my number and said he'd have the driver call me back. After another 25 minutes of not hearing anything I phoned the store yet again. I tried to explain to the young lady that answered the phone that I just needed a closer estimate, like I said, I have things to do outside of the house. She seemed upset with me and tried to explain that I was scheduled for after 3. She seemed very dismissive.
It's 5:15p, I've made 4 calls about my delivery and they just got here. So much for my appointment that was at 5:00. read more