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Lowe's Home Improvement

2.0 (50 reviews)
Open 6:00 am - 10:00 pm

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The molding was not cut flush and the edges in the flooring were uneven resulting in a gap.  Job was $3700. Do not recommend!

Poor service and instal!. The planks were uneven on the edges and the molding not cut to fit. Left with a gap. $3700 to be left with this!

This piece of paper was left on top of materials with my private information. Phone number, email, full name, address, etc.
Rashidah B.

As a Lowe's customer and credit card holder, this location will never get my business again. We paid for a fence install and the process and professionalism was terrible. Materials were left on my property (and my neighbors property) on a Friday with no notice or heads up. The materials weren't properly covered or secured. A piece of paper with all of my personal information (name, phone number, email, address, etc. was left on top of the unsecured materials for anyone to walk up and see. Opened bags of concrete have been left in front of my house since Friday with several days of rain. Communication has been scattered and inconsistent. We keep getting told different information about the refund that needs to be processed for an additional payment Lowes told us we needed to make and then told us we didn't need to make. We were told materials would be picked up yesterday and now, not until tomorrow.

Latavia C.

Everywhere I turn there were red and blue vests ready to assist you in this big box store filled with a inventory maze..lol Which, was very helpful during Covid-19 to be in and out quick. All, staff were wearing mask and they also had hand sanitizer soon as you walk through the door. Big plus in my book. As, we cash out at the self service register a friendly staff member said have a great day. I so love good manners. Our local Lowe's store. We are in here a lot

4 employees socializing with one customer while we wait in line for 30 minutes to check out.
Derek D.

Trash. Worst customer service ever. Slower than molasses. The zamboni floor cleaning lady is always circling while we are trying to check out. Every store has a different layout. Most painful shopping experience ever of all time. This store is dusty.

Hanging stuff
Carol B.

Not the biggest store but fairly well stocked. Staff is always nice and helpful but can be hard to find at times The plants are well watered and in good condition I think they have more decor items than Homedepo For a big box store this one is pretty good You know what your getting

Supplies for outside
Marcus C.

Always have for the right items we need just in time. We Did have a challenge finding someone that could assist us in the garden center which no one ever came even after asking customer service for help, missed opportunities.

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5 months ago

Always have what we need for our home. And always treated cordially when asked for assistance. The carry well known products for daily use.

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Review Highlights - Lowe's Home Improvement

Everywhere I turn there were red and blue vests ready to assist you in this big box store filled with a inventory maze..

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Bridges True Value Hardware

Bridges True Value Hardware

3.8(6 reviews)
12.9 mi

Just moved into town and we absolutely love bridges true value hardware. The staff is incredibly…read morehelpful, and the store is well stocked with everything we have needed. Prices are affordable and they offer extra services like tool maintenance, key cutting, customizable dog tags, propane re-fill, etc. This is an awesome store, definitely pay them a visit!

Bridges True Value Hardware is probably the best small business hardware store I have ever…read morepatronized. They aren't Lowes or Home Depot but that's ok with me. For a small town store they have a large inventory for everything from "soup" to nuts in the hardware world. When you walk into this business don't be surprised if you are greeted with a welcoming smile and called by your name. Everyone here is friendly and helpful. I love being able to get what I need there as opposed to driving all the way to the big box hardware stores and it is rare that they don't have what you need, from clothing to tools to lawn and garden supplies and parts for just about anything. The staff is always friendly and knowledgeable. They know the items they carry and exactly where to find them. Aisle are clearly marked with street signs so if they can't take you to find an item, they give you exact directions on where you can find it. Best of all, this business supports the local community by partnering with a local business to grow food which is then donated to a community kitchen to feed the hungry right here in our town, and these are our neighbors who might otherwise be going to bed hungry. So yes, there are times when I know I could get what I'm looking for elsewhere at a lower price, but I choose to support this small business which supports our community by helping feed the hungry, supporting our local theatre and scouting groups, and sponsors ladies night at the hardware store and other events. I love this place!

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Bridges True Value Hardware

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Lowes - Media stand, I built with a loose lumber and an LED strip. All of this was for less than 120 bucks!!

Lowes

2.1(48 reviews)
4.7 mi
$$

Great Lowe's location. Frequent this one and always find the shelves to be well stocked and…read moreorganized. Usually always an employee nearby in the red smocks if you need assistance. We have purchased things from everyday items to full size appliances and not had an issue to date. Logistically the parking lot is pretty easy to get in and out. Sometimes the Wal Mart next door is a bit busy and can take an extra minute or two, but nothing crazy. The aisles are pretty well laid out too. Also self check out here - 4 of them! And usually always open with a traditional check out aisle or two open. Hit this location up folks!!

Buyer Beware!!!! The Lowes store located at 200 Caldwell Farm Rd, Belmont NC cancelled my flooring…read moreorder over 9 months ago without notifying me that the order was cancelled ant they never returned the payment of FIVE THOUSAND SIX HUNDRED SEVENTY EIGHT DOLLARS ($5678.00). For context: I placed a flooring installation order in the amount of $5678.00 for a rental property. Due to a tenant holdover situation, we were unable to access the rental property to allow for the flooring installation. We immediately went into this Lowes store and spoke with the flooring manager (Chris) to let her know that we were unable to access the property until further notice as an order from the court. The flooring manager (Chris) assured us that she would hold the order until the tenant holdover situation was resolved. We were very grateful that Lowes was willing to hold the order until the situation was resolved. In the meantime, we continued making the month payment per the contract. Once the situation was resolved we called to schedule the installation. That is when we were told that the order had been cancelled 9 months earlier. Keep in mind that Lowes never notified us of the cancellation and they never refunded my payment total of $5678. Again,we went into the store to discuss this matter. We spoke with the assistant store manager Michael Franco who told us that Lowes made an attempt via telephone and email to contact us about the cancellation. When we inquired as to why the money was not refunded for 9 months, he had no answer for that question. Keep in mind that Lowe's cancellation policy states that refunds must be delivered to the customer within 10 days of cancellation, but they held my refund for 9 months. This stores action appears to be deceptive and fraudulent to say the least. Especially after reading some of the other reviews about talks about the store refusing to process their refunds. In my situation it makes me wonder if the refund was processed and someone at the store kept the money after it was not claimed for a few months. The assistant manager (Michael Franco) tried to defend the situation by says that I may have received the one email and voicemail but chose not to come pick the refund up. That makes no sense at all that the store informed me that they cancelled my order, but I chose to leave a refund of $5678.00 at the store for 9 months. I never got a notice via email or a voicemail. When I asked the store for proof that someone tried reaching me via email or voicemail, Michael Franco stated "I am not going to release that information". The real reason that he refuses to release the proof is because the outreached via email and voicemail never happened. Also, when is it acceptable for a company to make only one attempt to reach a customer and then keep their money for 9 months. When I informed the store manager that I would be expecting my refund within the next few days. He stated that it would take a couple of weeks for the refund to be processed and it would have to be processed as a store credit. The product is paid in full so how does a retail have the right to force a customer to receive a refund via store credit. After, I explained to him that I would not be purchasing the replacement flooring with Lowes, he then said the money had to be sent back to Synchrony Bank. AGAIN the product is paid in full so I do not owe Synchrony any money for this order. This was just another deceptive practice that the store is trying to use to delay my refund. At one point, he said the refund was sent back to Synchrony when the order was cancelled. I reached out to Synchrony, and they confirmed that Lowes never refunded the order. Synchrony is currently doing an internal investigation into the matter to see why Lowes stated that the funds ($5678.00) was refunded to my account. When I inquired about compensation for my damages for Lowes lack of communication in returning my $5678.00 for over 9 months, Michael Franco stated they would not be offering any compensation for damages. I let him know that if I was not compensated for my damages, that I would contact the Better Business Bureau and Consumer Protection, he replied "That's fine, all I have to do is send a response back to them and they will close the case. One has to wonder "WHO MADE HIM A MANAGER". His customer service skills don't align with the core values that Mr. Marvin Ellison has in place for Lowes. I provided him with a breakdown of the tangible damages resulting from Lowes keeping my money for 9 months and what I suffered as a result of them not trying o contact me. Here is the breakdown: 1. The price of the original flooring has increased by over $300 2. Installation costs has risen since the initial order. 3. The property is now occupied by a new tenant, so we will incur additional charges for furniture removal prior to the installation. 4 Due to the delay, I also missed a recent 10% promotional offer on flooring project.

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Lowes
Lowes - Media Stand i built with Lowe's lumber.

Media Stand i built with Lowe's lumber.

Lowes - Sunset shot

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Sunset shot

Lowe's Home Improvement - hardware - Updated May 2026

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