Not a Harry's fan. Went in to have three different keys made. Found out later they didn't follow…read moreinstructions and made three of the same one. Called to tell them what happened and explain I'd like to come back, please, for my other two keys at no charge. Talked to Harry. He was short, interrupts and tells me I'd have to come in and show him. No, It's a simple ask, your mistake, and you are wasting my time. The least you can do is listen to your customer. NOT HELPFUL. Drove to ELLIOTTS and paid again (1$ less per key) and they were done properly. No thanks Harrys Ace Hardware. Will drive for Elliott's.

Our first experience at this store and the customer service was so great, we will definitely choose…read moreto come back here. Every employee offered to help us during our visit. They even helped us load up our purchase in our truck, which we've never been offered at other places like Home Depot, Menards etc. Very knowledgeable and friendly!

Never open Parking lot is always empty…read moreLights are always off Never seen any staff Doors are, always locked I have feeling they are out of business As a for sale sign is posted out front

Very helpful, knowledgeable and friendly staff. I have never had a problem finding someone to help…read moreme find what I need. A very pleasant and quick visit. It has that great, quintessential hardware store smell I remember from my childhood - way before the mega stores. Its my go-to store.

Like the neighborhood Ace Hardware stores that I used to depend on when I was younger. Helpful…read moreworkers who don't run away from questions like at Menards or Home Depot, though the inventory is lower than the big box stores. Great deal on soil from compost, good deal on bulbs for Fall planting, and I got help to replace a toilet seat. Turns out there are only two common shapes for toilet seats, and replacing a broken one isn't hard at all. I did it without even a You-Tube video, but I did get a helpful Ace Hardware worker. Plenty of parking.

very knowledgeable employees. I can always find what I need at half the time compared to a big box…read morestore

Ambiance is nice, service is great and the food is very good. Nice place…read moreThey have hundreds of bourbon brands and they make there own beer. They have charcuterie boards of all kinds you can mix and match Fun place to drink and dine!

Went to Hardware in North Aurora and came away with mixed feelings…read more The good: ambiance is great and the drinks were on point. Had the Marilyn saison and a solid dark beer. Bar program is strong. The short rib pot pie was a straight up winner. Rich, comforting, and not trying to be anything other than good food done right. The bone marrow lost me. Cooked well, but buried under too many microgreens and then oddly topped with tortilla chip strips. No smokiness either. It felt more confused than cohesive. Where it really started to miss was the overall approach. A lot of "the chef intends this..." type explanations. It ends up feeling like the food insists upon itself instead of just letting you enjoy it. That's the bigger issue. This place exists in a space where I don't think most people want to meet it. Not casual enough to relax, not refined enough to justify the performance. Bottom line: good drinks, great pot pie, but the experience tries a little too hard.

This hardware store is a convenient place for eastsiders to pick up odds and ends. They often have…read moresales on things I buy, they have a great selection of things! Paint, cleaning products, llightbulbs, bird seed, key copies, even snow blowers. The employees are friendly and knowledgeable. You will always be greeted when you enter the store. They have a rewards program as well so you can earn discounts over time and get notified of sales. Check it out!

After a disastrous, month-long experience attempting to order a grill from Lowe's, we decided to…read moretry our luck with Ace. Ordering online was easy and they had exactly what we were looking for - a Weber grill with free assembly and delivery. We ordered on a Monday and delivery was expected that Wednesday - so FAST. Well, we received a call from them on Tuesday indicating that they've assembled the grill and would we like it early/that day! Yes, please! They were there within an hour or so and brought it to the patio. We should have just ordered from Ace in the first place! Lesson learned.

Customer service is excellent! Very friendly and helpful…read moreStaff! Small place but alway have what I need! Highly recommend!!

A great local hardware store. I've gone in for advice about picture hanging, plant care, clogged…read moredrain repair, and more. They've always given me super helpful guidance and the right product for whatever problem I have. I like the variety of plants they have for purchase. Not a huge amount but a good amount for a store this size. Very friendly and thoughtful staff.

Love shopping here. The staff is always so helpful and knowledgeable. They have a great selection…read moreoff outdoor and indoor items from yard tools to kitchen towels with cute sayings. Great way to support a local business

DO NOT RECOMMEND this hardware store…read more Refused to provide my return of an item (which was $7) because I mistakenly walked into the store with my previously purchased item and walked pasted their waist level sign saying "no returns beyond this point". This was my 2nd time in the store and it will be my final. I have never had someone accuse me of stealing, especially with no reason to do so. It was an honest mistake. End all be all, Greg (the floor manager) clearly hates women, not to mention I'm 8 months pregnant - he confiscated my item (because he couldn't confirm that I didn't take it off the shelf - even though I didn't go near that isle) and refused to refund my $7. He claims because it was in a bag he could not confirm that I didn't take the item that day and "his count was off". Pretty much I walked in and was robbed myself. No store should assume that their customers are stealing to this degree and no one should be treated in the way I was. ACE learn to have some faith and give grace to people...

Well there's good and bad at this location... The bad is that they used to carry books and movies…read moreand I remember picking up older computer games from time to time the moment they stopped all of this is the moment they completely became awful at least in my mind I would find my documentaries I like from time to time they had a decent selection of movie things. The good is they have some decent sausage pieces and cheapest kitty litter under 14 and I guess ok priced fans for those who have no air conditioning in certain rooms and Bins I don't go here for anything else really... the bad somewhat over shadows the good though...

Update: Sent letters and received a canned response saying that "We apologize, but you're wrong"…read moreessentially, and the letter had no contact info, or any information of any kind to reach anyone. What a terrible company with deplorable customer service and horrendous treatment of its honest long-time customers. Truly appalled. Contacted both management and corporate with no response as of 5/18/19. I am now sending a written letter and documents to corporate in the mail regarding this situation. I will update if I heard back from rhe