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Lowe's Home Improvement

2.0 (44 reviews)

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Paint desk
Wes S.

Truly awful customer service and management. To give you an idea of the dysfunction -- I've been in line for 30 minutes with two other folks waiting for someone to work the paint desk. About a dozen employees have walked by and so far only one has tried to help. She put out a call on P.A. system which went unanswered, then went to several managers and reported back that they couldn't help. She said that none of the other employees know how to help with paint. When one of the customers in line asked what else could be done she replied "Just shoot me now."

Went to Lowes for a riding lawn mower battery. Here's a picture of our old one!
Sijillian C.

Here's our replacement battery. Once we purchase this one, we'll walk over to customer service to get our $10.00 back from Core Charge. We started the. Check out process at 6:11pm and we're finally done with the whole process at 6:18pm

People not helping but talking and/or ignoring us even as we were saying "sure wish we had help"

Pitiful excuse for customer service. Asked twice for help in the toilets and no one ever came. Even after telling employees we haven't been helped they still just kept calling over the intercom with no help. So after me and my older mom got hopefully the right toilet in the buggy still no one helped. No offer to help outside. This is ridiculous. As a first time homeowner a little advice would've been nice. Or help. Ya know a little customer service. Sorry excuse for a Lowe's here. Do better.

Christmas decor 75% off.  Got this cute stocking for $2.

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4 years ago

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11 days ago

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3 years ago

5 star rating for Carmella! She always asks "is there anything I can help you find?" This is always welcomed. She is the best!

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12 years ago

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6 years ago

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5 years ago

Horrible customer service. Rang the bell and waited for over 30 minutes to get help in appliances. Worker and manager both have attitudes.

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6 years ago

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9 years ago

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Review Highlights - Lowe's Home Improvement

Shout out specifically to Greg, Kat, and Gabby!

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Racetrack Ace Hardware

Racetrack Ace Hardware

2.7(7 reviews)
2.1 mi

I've been to this store twice and was not disappointed! We needed a USB-C to 3.5mm headphone…read moreadapter for my daughter's Christmas present. I had called before stopping by because my husband said "they won't have what we need." But I had come by once before and knew they had a huge variety of things in stock. The man answered the phone and said they had a variety of those, that could work. We parked and walked in and a man stepped out from the back immediately and said, " you're looking for the aux cord?" And of course we were. He led us to the aisle where we found what we needed. A few moments later another man came by and asked if we needed help with anything? It had not even been 5 minutes. He explained they had a variety of things as they also take suggestions from shoppers for what to stock and he offered to order anything they didn't and let us know they have truck come twice a week! If you're looking for a local place to shop for the people in your life that like to fix things or for the teenage that's driving her first beater car, then look no further! Love this place.

I placed an online order and I received an email with instructions once it was ready for pick up…read more Clicked the link to pick it up as instructed when I was on my way, and on arrival called the phone number in the email to have the item brought out (offered in the email). The woman who answered gave a "thanks for calling Ace Hardware my name is ____." I said hi, I have an online order for pickup and told her what the item was and my name. Her exact response was "what about it"? I again said I'm just calling as the email instructed for pickup. She then says "well you gotta come in, duh". I asked about having it brought out as the instructions stated and she said " well you gotta sign so you gotta come in". Apparently the email gives customers bad instructions and rude cashiers get annoyed when you follow them. For the record, I bought a $420 lawnmower, not a $40 hammer. This is what supporting locally owned businesses gets you. Oh well, there's a Home Depot, Lowe's, and Ace Hardware here....Home Depot is closer anyway.

Lowe's Home Improvement - hardware - Updated May 2026

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