Came to this location to have some spare keys cut. I already had blanks for my 80's Buick. Two…read moreother locations refused to cut my keys. Ace cut my keys without question. I asked how much for the service and the employee said "No charge." I asked "Are you sure?" And she sent me on my way. I don't expect anything for free. The fact that this location refused to charge me for cutting two keys let me know ow one thing for certain; they care about their customers. I'll be returning here for my hardware needs.

Ace Hardware on 11176 Emerald Coast Parkway in Destin, Florida truly went above and beyond for us…read more While hosting a large religious retreat at the Hotel Effie, we had several last-minute hardware and supply needs, and Justin was absolutely amazing. He made sure we got every item we needed quickly and efficiently, and even arranged delivery directly to the hotel, which was a tremendous help during such a busy event. Although Ace is a well-known national brand, Justin and his team make the experience feel incredibly personal. They approached every challenge with professionalism, urgency, and genuine care -- solving one problem at a time and making us feel like a top priority throughout. Exceptional customer service, reliability, and a personal touch that is hard to find these days. Highly recommend Justin and the entire team at this Ace Hardware location!

Great location for just about anything needed while away camping. Early to late hours a plus!!read more

Depends on the day, the weather, whatever...but service can be inconsistent. Associates are…read moregenerally very friendly, but sometimes have an "edge" to their voice - perhaps when they're understaffed or overworked or overwhelmed by the immense inventory and are expected to know where just about everything is located. (Good training program, but a lot is expected from employees.) My biggest "gripe" is the inconsistency in the flag-waving owner or corporate-local "Military Discount" policy. Many stores offer this only to active service vets. Some on holidays only. Others say retired vets are eligible. Still others say just for "some" vets....and in my case, my VA ID did not list my branch of service ... but it was issued by and is honored by the VA wherever I go....but not at HD. One Cashier said, it "has to say disabled." What? Inconsistency at best.

I go to Home Depot a lot. This one is full of employees, which is great, but most of them are not…read morehelpful and not friendly. I was surprised by an interaction that I witnessed where a customer asked a question of an employee and the employee was rude and dismissive. When I went to check out, it's only self checkout (see above on the staffing) and with a full cart ($300) of small stuff It is a lot to do. I didn't know I had a job at Home Depot as a checker. Maybe Home Depot should discount self check out if they won't pay people to help.

The folks directed me to the correct piece of equipment to do the job quickly and efficiently…read more I described the task at hand & they knew exactly what was needed.

Steve is very knowledgeable about the equipment and really cares about the customer experience. I…read morerented a chainsaw once and broke the chain twice and he gladly exchanged it for a fresh saw each time. The stump grinder worked great, and recently i was installing sod and he recommended a tiller instead of a sod cutter, which did the job perfectly. Look at my yard!

What a great place!! And you can actually find a person to help you! They have straight boards and…read moreeverything else! Will be going back time and time again.

I have to mention the Stacey and the ladies in the back working orders. They work really hard to…read moreensure what is needed can be found and brought in. They do this without making the situation feel as though you are a burden like most local construction places do. The prices are a little higher for parts found at Lowes/HD but cheaper than others local building suppliers. They have the ability to provide more specialized products though. The other con is the flood of contractors that tend to always show up all at once.

I cannot say enough for Kitchen Innovations. Debbie made wonderful suggestions for design changes…read more She went the extra mile to get us the granite we wanted! Kitchen Innovations did the entire house, and the work is beautiful!

From the owner: Products Back Splash, Butcher Blocks, Cabinet Hardware,…read moreCabinet Showroom, Cabinets, Ceramic Sinks, Countertops, Farm Style Sinks, Glass Cabinet Doors, Granite, Marble, Natural Stones, Porcelain, Quartz, Quartz Sinks, Sinks, Stainless Steel Sinks, Top Mounts, Under Mounts, Wine Cabinets Services Bathroom Makeover, Bathroom Remodel, Bathroom Renovations, Bathroom Vanity Installation, Closet Remodel, Closet Renovation, Custom Bookshelves, Custom Cabinets, Custom Counters, Custom Vanities, Custom Wet Bars, Kitchen Cabinet Installation, Kitchen Design, Kitchen Makeover, Kitchen Remodel, Kitchen Renovations Brands Bishop Cabinets, Caesarstone US, Cambria, Casltewood, Covered Bridge Cabinetry, Element Surfaces, Elkay, Jeffrey Alexander Hardware, Karran, NorthPoint, Silestone, Stanisci Design Wood Hoods, White River Cabinetry

Five Stars for Customer Service in a time when folks seems hell-bent on complaining about…read moreeverything. Four stars for availability/selection of appliances; although it's improving slightly. The supply "pipeline" for all goods appears to be loosening considerably. Yes, there are still some gaps and a few holes in some shelves (figuratively speaking). But overall, you can get what you need (or something close to what you need) for essentials plus some speciality items. Lumber ...meh...still too inconsistent and lacking in uniformity and quality.) In store - check out clearance and special pricing on selected items. Online ordering has quite a few hiccups...but still is my go-to for many things. Inventory reflected on web pages is waaaay off. Corporate - get a grip! As for local, Mary Esther ... I offer my sincere thanks, kudos and, applause for assistance I've been given: deference, cheerful respect, and courtesy demonstrated - especially under the duress of (other) irate and (sometimes) ridiculously rude customers. Shout out specifically to Greg, Kat, and Gabby! You are the best.

very unprofessional, Lacking courtesy and or gratitude…read moreCustomer service was extremely disappointing. Every individual I interacted with--from the two front-line counter employees to the assistant manager and manager--gave the impression that returning a product was an inconvenience to them rather than part of serving the customer. What I found most concerning was hearing staff openly discuss, within earshot, how inconvenient it was to assist a customer while I was standing there. That level of professionalism and customer care was disappointing and left a very poor impression.