Been going to this store for 20 years, always friendly people and willing to help. Usually have…read morewhat I need if not they go out of there way to order or suggest other places to acquire.

My husband and I went to Ace this morning. A young adult said what you looking for said if he had…read moreit , it would be down aisle 5. What happened to all the good people that worked there? Normally they would ask how can I help you and take you right to it. Thank goodness there was a man there that helped the old way. Took him right to it. The young man even said something under his breath when my husband asked the older man. The value of service with the younger generation has died. Shame

Duby was very kind and helpful. Great customer service. He helped us find what we needed. The…read moreselection was great! We value kind people . We found everything we needed. Cherri was kind and helpful also!

Stuck in storm door purgatory. Four months. Still not fixed…read more In November 2025, I bought a storm door from Lowe's and paid extra for professional installation. The install was done in early December. The installer drilled the bottom-lock shock into the wrong place -- multiple times -- leaving a cluster of holes and splintered damage in my painted wood door frame. Not small screw holes. Not normal wear. Repeated mis-drilling into finished exterior trim. And guess what, it's still not right. I'll have the same cluster on the other side when they mount the shock correctly. Lowe's has agreed to replace the storm door. But when it comes to the damaged door frame? Their solution is to smear wood filler into a dozen holes and paint over it. This is finish-grade, painted trim that matches the exterior of my home. Wood filler is not a restoration. It will not match the wood grain. It will not look original. It will always show. And there is additional damage beyond just the holes. For nearly four months I've been told this issue has been "upchanneled." No real updates. No one coming back out to properly evaluate the damage. No accountability for the subcontractor who caused it. It honestly feels like they're trying to wait me out so I'll accept a cheap cosmetic patch instead of a proper repair. If you're considering paying Lowe's for installation services, understand that if something goes wrong, you may be stuck in escalation limbo while your home sits damaged. This should have been handled immediately. Instead, it's been dragged out for months

These folks are just fabulous! That's all I can say. Very helpful, and seems to have almost…read moreeverything I ever need back in the corner on Logan lane! Good work.

"You know why I like tools? Because they fix things--you tear down a motor, see the problem, it's…read moreright there--boom; it's fixed. I wish I could fix things between us that easily." -- Tim Taylor, Home Improvement, Season 1: Nothing More Than Feelings - I like Franks! The staff is very helpful. They have most of the home repair things we need here at the beach. It's good.

Depends on the day, the weather, whatever...but service can be inconsistent. Associates are…read moregenerally very friendly, but sometimes have an "edge" to their voice - perhaps when they're understaffed or overworked or overwhelmed by the immense inventory and are expected to know where just about everything is located. (Good training program, but a lot is expected from employees.) My biggest "gripe" is the inconsistency in the flag-waving owner or corporate-local "Military Discount" policy. Many stores offer this only to active service vets. Some on holidays only. Others say retired vets are eligible. Still others say just for "some" vets....and in my case, my VA ID did not list my branch of service ... but it was issued by and is honored by the VA wherever I go....but not at HD. One Cashier said, it "has to say disabled." What? Inconsistency at best.

I go to Home Depot a lot. This one is full of employees, which is great, but most of them are not…read morehelpful and not friendly. I was surprised by an interaction that I witnessed where a customer asked a question of an employee and the employee was rude and dismissive. When I went to check out, it's only self checkout (see above on the staffing) and with a full cart ($300) of small stuff It is a lot to do. I didn't know I had a job at Home Depot as a checker. Maybe Home Depot should discount self check out if they won't pay people to help.

Halls is a great hardware store. They have repeatedly had critical parts I needed when doing a…read moreproject that the big box stores don't carry. A few examples are SS wing nuts that hold my hurricane shutters closed, a 50 amp single pole breaker, sand bags, and they gave great variety in quality bird feeders. The garden center has been great at helping me get the right products to kill weeds.

Always some to help and they know stuff also. Never been disappointed. I think you will find the…read moresame

Strongly recommend to NOT cut your keys there. First time they cut it wrong, the guy even noticed…read morethat he cut it too long but thought it will still work, went back the second time to have it re-cut, still didn't work, and went back a third time for a re-cut and it still doesn't work. I gave on going back there as I wasted two hours on three round trips there, and I'm also out of pocket for the cost of the key, which according to their policy won't reimburse you the cost.

All of the employees are really friendly and helpful, and they have a great key-cutting service!read more

Ace Hardware on 11176 Emerald Coast Parkway in Destin, Florida truly went above and beyond for us…read more While hosting a large religious retreat at the Hotel Effie, we had several last-minute hardware and supply needs, and Justin was absolutely amazing. He made sure we got every item we needed quickly and efficiently, and even arranged delivery directly to the hotel, which was a tremendous help during such a busy event. Although Ace is a well-known national brand, Justin and his team make the experience feel incredibly personal. They approached every challenge with professionalism, urgency, and genuine care -- solving one problem at a time and making us feel like a top priority throughout. Exceptional customer service, reliability, and a personal touch that is hard to find these days. Highly recommend Justin and the entire team at this Ace Hardware location!

Great location for just about anything needed while away camping. Early to late hours a plus!!read more

Five Stars for Customer Service in a time when folks seems hell-bent on complaining about…read moreeverything. Four stars for availability/selection of appliances; although it's improving slightly. The supply "pipeline" for all goods appears to be loosening considerably. Yes, there are still some gaps and a few holes in some shelves (figuratively speaking). But overall, you can get what you need (or something close to what you need) for essentials plus some speciality items. Lumber ...meh...still too inconsistent and lacking in uniformity and quality.) In store - check out clearance and special pricing on selected items. Online ordering has quite a few hiccups...but still is my go-to for many things. Inventory reflected on web pages is waaaay off. Corporate - get a grip! As for local, Mary Esther ... I offer my sincere thanks, kudos and, applause for assistance I've been given: deference, cheerful respect, and courtesy demonstrated - especially under the duress of (other) irate and (sometimes) ridiculously rude customers. Shout out specifically to Greg, Kat, and Gabby! You are the best.

very unprofessional, Lacking courtesy and or gratitude…read moreCustomer service was extremely disappointing. Every individual I interacted with--from the two front-line counter employees to the assistant manager and manager--gave the impression that returning a product was an inconvenience to them rather than part of serving the customer. What I found most concerning was hearing staff openly discuss, within earshot, how inconvenient it was to assist a customer while I was standing there. That level of professionalism and customer care was disappointing and left a very poor impression.

What a great place!! And you can actually find a person to help you! They have straight boards and…read moreeverything else! Will be going back time and time again.

I have to mention the Stacey and the ladies in the back working orders. They work really hard to…read moreensure what is needed can be found and brought in. They do this without making the situation feel as though you are a burden like most local construction places do. The prices are a little higher for parts found at Lowes/HD but cheaper than others local building suppliers. They have the ability to provide more specialized products though. The other con is the flood of contractors that tend to always show up all at once.

love this place. Well organized, great customer service, has a lot of items that anyone can use. I…read morehighly recommend this place

From the owner: HBM sells power tools,lawn mowers, generators, pressure washers, blowers, grills, water heaters,…read morevacuums, garden supplies, painting supplies, plumbing supplies and much more.