I had 7 pallets of sod installed in my front yard. At first it was beautiful and lush green. But within a week it started to turn brown in patches, and the deterioration was noticeable on an almost hourly basis. I called my landscaping professional, a company I have had great service from for 9 years. He discovered an infestation of sod webworms, the worst he had ever seen. They were in every part of the sod I bought from Woerner turf. The yard was bare earth before the sod install; there is no doubt that the webworms and their eggs were delivered with the turf.
This isn't supposed to happen. Most sod farms treat their sod to kill pests prior to harvesting. Obviously, this step was overlooked for my sod.
My landscaper was able to treat the lawn and kill off the infestation, but the damage was severe. There are parts of the turf that will not recover.
I reached out to Woerner turf through my sod installer to see what there warranty policy was. I wasn't too upset; these things happen. I figured they would deliver a couple of pallets to replace the worst parts and we'd call it good.
No dice. John, the manager, refused to warranty their sod. He said their sod farm was "meticulously maintained" and the infestation was not from their sod. Obviously not true. He told my installer he would call me personally to follow up (he didn't).
Pretty pathetic. Deliver a defective product and refuse to take accountability. Cost me over $3,000 for the turf and landscaping, and now I have to do it again.
Stay away. There are plenty of places to buy turf from. read more