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    Vacuum Center Destin

    4.5 (8 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Vacuum Center Destin

    Appliance repair

    Vacuum Center Destin Appliances & Repair Photos

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    Rooms To Go

    Rooms To Go

    (68 reviews)

    $$$

    Unethical Business Practices…read more I bought a bunch of furniture through them during my initial move to this area, one being a dining room table. A couple years later the finish on the table started peeling so I made a claim on the warranty I purchased. The claim was initially denied because the report erroniously said scratches, which they don't cover. I had a second assessor come out and they put peeling in the report...claim was still denied citing it wasn't "manufacturer peeling" (what does that even mean). I spoke to the store manager and he said "he would try and work something out". He then proceeded to duck my calls (about 30 of them) for the next 8 months until my claim was past the 3-year warranty mark and, "at this time there is nothing we can do". I spoke to the Customer Care department and they didn't even attempt to provide a solution even after I made them aware that I now needed to fill an apartment with furniture and was looking to see who I would do business with. They could care less about missing out on the sale of an apartment full of furniture...all over a dining room table. I have had few customer service experiences as bad as this one. AVOID!!!

    I am writing to express my dissatisfaction with the recent delivery experience I had with Rooms To…read moreGo,specifically regarding my purchase of a bedroom and living room set.Below,I have outlined the sequence of events and the issues that occurred during the delivery process. I visited your store located at 4404 Legendary Dr, Destin, FL 32541,where I worked with sales representative Ray Belville.Following this,I made a purchase for a bedroom set and living room set, with delivery scheduled for March 27th between 9:00 AM and 12:00 PM.The delivery team arrived at 9:30 AM, and the setup process took approximately one hour.Upon inspection of the delivered items,I noticed several issues: *A mark on the headboard, *Scratches on the dressers and nightstands, *Black marks on the mattress, and *A large black mark on the sofas. I immediately reached out to Mr. Belville,who informed me that customer care would contact me regarding these issues.Unfortunately,I never received any follow-up communication from customer care,which prompted me to reach out to them directly.I was advised that the earliest available time for a resolution would be April 5th. On April 5th,the delivery was scheduled between 12:00 PM and 4:00 PM. At 4:45 PM,I received a call from customer care confirming my address, and I noticed that the delivery truck was parked outside. However,the drivers were not present. Upon inquiry,I learned they had gone to the wrong building.After they returned,I kindly asked if they had booties and gloves,which they did not. I offered to provide these for them, but when I returned outside five minutes later, the truck had left.I then received two missed calls from Vincent Smith,the delivery manager,who claimed the driver had reported that I was being rude. I would like to clarify that I was not rude, but simply trying to ensure proper care during the delivery, given the issues I had already experienced.The core concern here is that the delivery was scheduled from 12:00 PM to 4:00 PM,but the drivers did not arrive until 4:50 PM without any prior communication about their delay.I am not sure if the delivery crew was aware that the delivery was for the third floor and there was no elevator and decided not to do the delivery.Given the multiple delays,lack of communication,and poor customer service,I would appreciate your immediate attention to resolving these issues.I request that the damaged items be replaced or repaired promptly and that the delivery be completed without further inconvenience.Thank you for your time and understanding.I look forward to your prompt resolution of this matter.

    Vacuum Center Destin - homeappliancerepair - Updated May 2026

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