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    Rooms To Go

    1.8 (68 reviews)
    Open 11:00 am - 6:00 pm

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    Vishal R.

    The worst customer service you will ever come across. We spent Twelve Thousand, ($12,000.00, 12K, 12 big buckaroos) dollars in a just over an hour with them. They loved swiping my American Express! The furniture was supposed to be delivered and set up by Rooms To Go. We have had some of the worst post sales experience; the driver did not deliver all the furniture at the same time. Dropped off what he wanted to and drove off with the rest. When we called and let the store know, the cheek of the associate to state they will deliver it again but will have to charge us another delivery fee! WHAT!!! The glass of the table delivered was cracked, called the store again, was told the glass is on the water and will be delivered/replaced in December of 2022 WHAT!!!! The beds were assembled incorrectly, the slats were at a 35 degree slope, called the store and was told to disassemble and reassemble it by ourselves, BUT we paid for it to be assembled. WHAT!!!! The Bunkie boards delivered were delivered torn The lamp wasn't working when we plugged it in. The art has screw marks on the frame When we texted the sales lady Lisa, who sold us the furniture, she stated "I am sorry, once I have swiped your American express for TWELVE THOUSAND DOLLARS, I have nothing to do with it". Attached is the screen shot of the correspondence with Lisa. Save yourself the hassle of poor quality furniture, dishonest delivery staff, pathetic sales practices and NO POST SALES CARE. FIND ANOTHER FURNITURE STORE TO SPEND YOUR MONEY!!

    Random circle chair added for context.
    Aaron D.

    I've shopped here twice and have had great experiences both times. Being that the first trip was around 6 years ago, this review will consist of my most recent with an employee named Mark. Mark welcomed us in and I was honestly nervous about being harassed. Not the case. He handled my attempt to brush him off with class and was ready to answer questions 40 minutes later after my gf and I tested out the entire store. His knowledge was vast and was prepared to answer anything instantly. I ended up buying $4-5k worth or living room furniture and it was delivered within a week. Very surprised at the 1.5 review I see while posting this. If you are contemplating stopping by and reading this, ask for Mark because he made it a great experience.

    5/8" shim to correct the warp but pull-out bed frame warped also.  Overpriced junk

    Need an option to select ZERO stars. So the piece of trash sofa delivered today. The frame is so warped there is a 1/2 inch gap to the floor under one of the four feet. Takes about 10 seconds of sitting on it fluttering around trying to balance on three feet to start feeling seasick. After the root canal-level experience of dealing with the salesperson's lies and pressure, I should not be surprised that the deliverable is a piece of crap. Fair disclosure: I called the Customer Service center and was told the warped frame sofa will be replaced, maybe in about 10 days. Having purchased the sofa for Christmas visitors, I so look forward to a warm wonderful holiday time with the family we get to see every two years SITTING ON THE FCKING FLOOR. My RTG experience so far leaves me zero confidence they will come through and make it right. Do yourself a favor and go somewhere else for furniture, especially if you want something better than refugee quality.

    3 piece sectional

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    2 years ago

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    4 years ago

    Found sales associates to be quite rude and unhelpful. Left and purchased furniture elsewhere.

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    3 years ago

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    7 years ago

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    4 years ago

    I have been so impressed with the staff member Kyle here. He was such a wonderful help!

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    Page 1 of 2

    Ask the Community - Rooms To Go

    Review Highlights - Rooms To Go

    I can't speak for all Rooms to Go but the Destin Showroom is great.

    Mentioned in 2 reviews

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    Rooms To Go - furniture - Updated May 2026

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